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Have contacted you office four times in the last two weeks to book a hire car in March 2018 for ten days by Email no reply so contacted by phone and was told I would receive a reply next day still waiting . I have used your service for at least ten years and could not fault your service . I await your comments. Robert Wilkinson.

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You tried to book a car on November 5th at 14:24 and 16 minutes later We sent you the booking confirmation 852817.
Again you made another booking 2 days later and 29 minutes later We sent you the voucher 852817 again.
On November 12th You made again a booking and 3 minutes later We sent you a new booking voucher 854558.
Yesterday You made again a new booking at 19:33 and at 21:56 We sent you again a new booking 856843.
Then, bookings 852817 and 854558 will be cancelled.
 
Regards,
J. Alberto Anglada

Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto

Good service and prices!

Great service, great car. Fast and hassle free. Will now be a regular customer

We have used Malagacar for approx. 7 years now, 2-3 times per year and never had any problems, I ran into a low barrier earlier this year and all costs etc to them were sent to me, a complete breakdown and photos which I needed as I had taken out insurance here for the excess. They took they money from my credit card (as expected) and my insurers paid out without any problems due, I am sure, to the documentation that I received. We will continue to use them as they are always welcoming and helpful.

We have booked Full-pack insurance and we have paid what was contracted. No damage, no additional petrol costs, no problem.

First time using Malagacar.com, decided to try, after reading reviews. No problems with any of the process- representative easily identifiable in arrivals lounge, short(ish) walk to transfer point, and few minutes drive to office. Was one of several customers to collect car, but only 5 mins or so wait for rep to become free, and 5 minutes to sort paperwork. No hard sell on additional insurance. Car class as requested (Kia Ceed), and Low mileage (11,000 km). And rather more than the 1/2 tank fuel that was per booking. Trouble free driving, and quick return with only slight delay in transfer back to terminal. I will certainly use again. Thank you Malagacar.com for a hassle and stress free rental!

Dropped off Seat Alhambra after a weeks hire today. Quick and efficient pick up and same on drop off. Will definately use again and recommend without question. Many thanks

Dear Sir/Madam, I have used your company several times on previous visits to Spain and have always been very happy with the service. However my visit last week was far from satisfactory, I picked up the vehicle a Renault Meganne on the 19th October. It was raining at this time, as I drove along past the San Miguel factory I could not see out of the drivers side of the front window as the windscreen wiper was not clearing the rain away. I got out and checked the wiper to discover it had no edge on the wiper blade!!!Back to your office and without even an apology I was offered another Meganne. Off I drove, this time I got as far as Benelmadena, a warning light came up on the dash with a large symbol of a spanner and tyre pressure warning lights!!! I stopped at a garage and topped up tyre pressures however warning lights still displayed. So back to the depot once again, bearing in mind this was 25 km down the road when the warning light came on. Once again the car was changed without an apology and I was advised this is a usual problem with the Meganne's where the tyre pressure monitor does not recognise a certain tyre!!!!! My third car was a Toyota Auris diesel which performed excellently and my son and myself enjoyed. As I say I have always used your company for the last few trips to Spain, but 2 cars and 2 problems without even an apology is not really acceptable and bearing in mind my apartment was in Manilva these problems caused us a very late arrival to our destination in Spain. I will be returning to Malaga next year, however I am not so sure I will be using malagacar.com after this experience. I look forward to your reply regarding the above. James Hyndman

Reply by Malagacar.com
Dear customer,
 
Thanks for your email. We are really sorry the incident and I will talk with the staff who were working so the customer service for us is vital. About the car, We usually check the cars when this is cleaned but I think My colleague made a mistake and they didn’t check the wiper and about the second Megane this left the office without a light turned on. This light is not a problem with Megane but my colleague is right when said to you the light appear so soon because the air pressure indicator light is really sensitive. When the air pressure changes the minimum, the light appears even if it is turned off from the dashboard of the car.
 
Again, I apologize for what happened on behalf of all staff at malagacar.com.
 
Regards,
J. Alberto Anglada
 

We have been using Malagacar.com for a number of years, on some occasions we have used other car hire companies but always come back to Malagacar as they prove to be the most efficient, the minibus drivers are friendly and helpful, as are the desk staff. The cars are always clean and often brand new.