As a loyal customer for over 10 years, (I have just booked again for this coming May) I have read with interest some of the recent comments re the fuel policy. Historically, I have paid for the rental PLUS had a charge for some fuel has shown on my invoice. Do we now not pay for any fuel at the time we pick the car up then - just the rental?? If we have to return the car with the same level of fuel in, then I assume our fuel cost is what we have used during our rental i.e. return it with the same level we got at the beginning.
malagacar.com answer:
Dear Mr. Walkden,
Thanks for contacting us. The vehicle will be returned with the same fuel level as it was rented. If it is not returned with the same fuel level, the amount corresponding to the missing fuel will be charged. We do not charge refuelling service.
Regards
De: Ian Walkden
Soumis le:
12/01/2020
Easy booking procedure, reasonable costs, good quality cars. Reception at airport is good in the arrivals area and the short journey from the airport is efficient and quick. The staff in the office are polite and considerate and do not push extra insurance or unwanted upgrades. Perfect experience every time! I have personally been renting cars with Malagacar several times a year for many years and have recommended this company to many friends and family members. I would also love to join the Malagacar VIP program due to loyalty and previous booking history.
Reply by Malagacar.com
Hello Balaji!
Please remember to book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
If you never have used it before, you can apply for your customer login at this link:
https://www.malagacar.com/password_help.html or send us your email contact with your request to
carhire@malagacar.com.
For
Priority check-in with express pick-up service you have to book the
FULL PACK.
Kind regards!
De: Balaji Dorani
Soumis le:
12/01/2020
Have been using malagacar for a good few years and never had to question anything, now after 44 hires do I become a VIP customer.
Reply by Malagacar
Hello George!
Please remember to book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
If you never have used it before, you can apply for your customer login at this link:
https://www.malagacar.com/password_help.html or send us your email contact with your request to carhire@malagacar.com.
For
Priority check-in with express pick-up service you have to book the FULL PACK.
Kind regards!
De: George Noon
Soumis le:
11/01/2020
I just want to say we have been using Malagacar.com at Malaga airport. for. years. They are fantastic helpful obligingly always ready do all they can to help. Would recommend them anyday. We thank you all . GREAT Service. Great care, nothing too much for them. Cars always reliable. No hidden extras either. THANK YOU ALL, kind regards. Jason. Deni. Danny .Sue. Rick. From U.K.
De: Jason Robert Parker
Soumis le:
09/01/2020
Hello, I have been renting cars from you two or three times every year for about the last ten years. On my last trip your help desk people were asking the very long queue of people waiting to get cars, if any of them were VIP members, then calling them forward and giving them priority over others that had arrived before them. Can you tell me how I can become registered as a VIP member? Thank you. Malcolm
Reply by Malagacar.com
Dear customer,
Thanks for your review. You have rented a few times from us so You can enjoy our no waiting time service. Once you arrive to the office and listen my colleagues ask for Full Pack and/or VIP, avoid the queue and go the desks. I have just left a note in the system.
Regards
De: Malcolm Whitmarsh
Soumis le:
04/01/2020
Excellent rental car company! Friendly welcome at Malaga airport, quick to & fro (24/7 ) transfer to their office & airport, very Friendly staff, no hidden cost, I give 5 out of 5 to Malaga cars and will definitely use their services next time and will recommend others to use, last but not least, Malaga Cars WhatsApp support team is very quick & always ready to help.
De: Pramodsing
Soumis le:
02/01/2020
MalagaCar Hire as always given us exceptional service. We have been using them for 14 years and have always received good service. We had a problem a couple of months ago and they were so good with changing the car without a query.
De: John Clarke
Soumis le:
31/12/2019
Excellent service as always from Malagacar.com Have been using this company for years and will continue. Staff very helpful and friendly. The best car hire firm in Malaga.
De: Raymond Hughes
Soumis le:
28/12/2019
We have been customers of MalagaCar for several years and there have never been any problems
De: Ulf Juergen Gabrielson
Soumis le:
28/12/2019
I have been renting at Malagacar for years, always correct and good service at an excellent low price.
De: Peter Nijs
Soumis le:
22/12/2019
