Avis à propos de MalagaCar.com - Page 6

Hired a car for 8 days in Sep 22. Got a good price on a "full pack" package for a car. We arrived at the airport on an early Sunday flight hoping it would be less busy but not to be. The airport was very busy and the queue for the car hire was long. The queue was very well managed - despite some customers - and we only had to wait approx 20 minutes before our transit to the car hire office. We only waited 5 minutes and within 20 minutes were on our way in a nice Merc, upgrade from our booking at no extra cost. It was an automatic but very easy to use and a nice change from a manual gear. All the staff we met were great, polite, patient, helpful and good fun. The return was equally easy. Overall a great experience can highly recommend malagacar.com, will use again.

Hello everyone, I was in Malaga at the beginning of September 2022 and rented a car for seven days from MalagaCar. I was very satisfied with everything. Pre-ordered on the internet, everything was quick and uncomplicated for me when I picked up and returned the car on site. Gladly again!

Very friendly, smooth reception, everything well arranged in advance. On the road with the car within 10 minutes. No hidden charges, no credit card deductions. When the car was delivered, a quick fuel check and done. Transport to and from the airport also perfectly arranged. First-class recommendation!

I have absolutely no affiliation with Malagacar.com. So I truly hope you find this review useful. 1. Easy to book online. 2. From the airport to the office is less than 4 minutes (they pick you up) 3. The staff are super friendly and extremely nice. 4. The vehicles are in immaculate condition. In all honesty, I have tried 95 percent of car hire companies in Spain, Malagacar.com are by far the Best. Great value and no hidden charges. I highly recommend them. Ian

Hire agreement No 102138001 27/08/22 I would like to thank the lady on your reception desk when booking me in could see I was struggling with the heat and perspiring excessively after showing me to the car returned a minute later with 2 bottles of water, I think her name was Elizabeth. Many thanks again , we wil use your company again, David Fletcher.

Hire agreement No 102138001 27/08/22 I would like to thank the lady on your reception desk when booking me in could see I was struggling with the heat and perspiring excessively, after showing me to the car returned a minute later with 2 bottles of water, I think her name was Elizabeth. Many thanks again , we wil use your company again, David Fletcher.

Good Value for money. Smooth pick up. Friendly Bilal gave us better booster seat for child then we ordered. Just the car could be given to us cleaner.

I would just like ro express my thanks for your continued good work. I have been a regular customer of yours and that is because of your service which is top rate. Every time I hired from you your staff have always been polite and helpful. I was surprised that I had an upgrade to a nice automatic this week and would like to say thanks for that. Carry on the good work and look forward to seeing you soon.

Good service both at the airport (shuttle bus) and at pick-up. No unnecessary administration or urging to take extra insurance. After 15 minutes already on the road with a nice, clean car. Same experience when bringing the car in. In short, an absolute must if you want to rent a car in Malaga. Tip: take the Full Pack.

This was what I sent to yourselves yesterday with no reply. Can I just share my experience of Malaga staff today. We waited over an hour for a bus to pick us up, then another 70 minutes in a que to get the car. I am awaiting a new hip and was in agony waiting in that heat. Then got called to the desk by a young girl, this young lady needs to be put on a course how to handle customers who had waited for well over two and a half hours to get our car. We had been travelling since 3am this morning landed at 1.35pm and didn’t get our car until 4pm. I had asked how we can go over to Gibralter for one day and how much it would cost, she ended up really shouting at me, no respect for me or my husband both in our 70s, she was so upsetting I came away in tears. All your other staff were lovely and people way back in the que were getting their cars well before us, it was our worst experience with Malaga car.

malagacar.com answer:

Dear Maureen,
 
Thanks for your comment which is really welcome. First of all please accept our apologies if the service was not the standard one and I will talk with the staff in order to avoid this kind of situation. I can see your flight arrived (landed) at 13:41. At 14:27 you were met by my colleague at the airport and the payment was done at 15:38. Then I can think You were waiting since You were met by our staff after an hour which is not a short waiting time but is neither 2 hours and a half.

Regards,