Avis à propos de MalagaCar.com - Page 45

Excellent customer service!

Just had another brilliant experience with malagacar.car was there waiting for us a nice new Kia ceed. The staff were very friendly and polite as always. I ended up jet washing the car before dropping it back off as I felt guilty about all the dust on it lol. Always a pleasure and look forward to using the company again

For a family holiday 3 of our party booked with Malaga cars and they had no problems whatsoever and loved the experience. I, however, went with another company and had over an hours wait for the car and then was scammed into paying for so-called keyhole damage when I returned the car despite the fact that the car had been in a locked compound all week! I will forever go with Malaga cars in the future!

This year we rented a car from your company for the sixth time. We are fully satisfied with the service and attitude of the employees of Malaga Car. Especially I would like to thank personally the manager Mr. Fran Fernandez, who is always exclusively professional, polite and helpful. Hope to cooperate with him and your company in future. Thank you very much. With kind regards, Roman Amelin, Moscow, Russia

This is the 10th year we have rented from this company. Service is always speedy and professional. This year we had a puncture in the hills in Frigiliana and a truck was with us within an hour and my husband taken back to airport by taxi to collect a replacement vehicle. Would definitely recommend.

Добрый день. Мы пользовались услугами разных компаний по аренде автомобилей, поэтому есть с чем сравнивать. Уже несколько лет подряд пользуемся услугами MalagaCar. Забронировали авто на сайте компании заранее, еще в марте, при том, что поездку планировали на середину июля. Непосредственно перед прибытием подтвердили стоимость, т.к. в высокий сезон стоимость аренды выше, стоимость осталась как при бронировании. От аэропорта до офиса компании 2 мин. на корпоративном автобусе, оформление и получение авто 10 мин., очень удобно. Никакого залога, списали с карты нужную сумму и получили ключи. Загрузили чемоданы, получили абсолютно новое детское кресло и в путь. На утро след. дня обнаружили что немного спускает заднее колесо, вроде не большая проблема, на заправках можно подкачать за 1 евро. Думали всякое бывает, но подкачивать пришлось раз в 2 дня. Написали в компанию по WhatsApp что есть проблема с колесом, ответили в теч. 10 мин, так мол и так приезжайте в офис проверим, не проблема. Через пару дней проезжали мимо офиса компании, заехали, ещё раз объяснили проблему и через 10 мин уехали на другом автомобиле. Поменять авто предложили сразу без всяких рассуждений. Это называется сервис на высоком уровне, все для клиентов. Ставим компании MalagaCar твёрдую пятерку. Спасибо.

We would like to share our experience on service level. Saturday we handed in our car and returned home. On Saturday evening we called Malaga Car to report that we probably forgot a set of keys in the car. The car was already rented again. Malagacar told us that they didn't find any keys at the cleaning. We asked if they could please check with the current user. They left a message with this person (but no news as of today Thursday.) We don't know for how long the car is rented. On Wednesday Malagacar proposed to come by to check "a box with keys". Very good suggestion, but quite late and...we are not in Spain anymore so impossible to stop by. So we send a picture of the keys asking them to check the box for us. These telephone and email exchanges started Saturday and are still going on and we are already Thursday. Today I was told "you can not call me all the time Madam I need time to check this". I asked again if it could be done today.....I hope we will have news because it is getting quite desperate. This is not really client service, It should not take 6 days to find out, by different means, if they have the keys or not . Good advise : check your car thoroughly yourself before handing it in. Because the service seems to stop after that.

Reply by Malagacar.com

Dear customer,
 
I am malagacar.com general manager and after read your review I am studying your case. After read the emails conversation I can confirm malagacar.com staff version. Once the car has been returned and cleaned again for next customer, if the staff has found any belonging, this is taken to the customer service department to get in touch with the customer so the set of keys were not found. We have sent an email to the current car rental customer but We had not news.
 
We cannot look for a set of keys if we don’t have a photo so this is why my colleague Amina told you to come and check the lost belongings box. You sent a set of keys photo yesterday evening but your email was not read yet. Anyway I have look for them and I can confirm the keys were not found. May be they were not forgotten I the car which you admit when you say “you probably forgot”.
 
Our ultimate purpose is to help the client, and that is what we have done at all times. For this reason I do not think that the customer service received is not good.
 
From this moment we cannot do anything else.
Regards
J. Alberto Anglada
 

Es la mejor agencia de alquiler de coches que hasta ahora hemos usado en todos nuestros viajes a España y son unos cuantos y en diferentes ciudades. Absolutamente recomendables, con los ojos cerrados porque lo que usted contrata eso es lo que cancela, nada de sorpresas a la hora de retirar el coche. Personalmente, recomiendo el alquiler de coche con el full pack, y de esa manera usted no tiene de que preocuparse.

I was using for many years one of the most reputed car hire companies in the world, but based on a friend recommendation this is my first experience with Malaga Car. I can clearly say that it was much beyond my expectation: Staff very polite & helpful, Car condition was excellent, pick up from airport was easy and quick, receiving and delivering the car took around 5 minutes to 10 minutes. Just be aware that you have to book in advance the transport from their office to Malaga train station when returning your car. I hope Malaga Car will maintain the same level of service and I wish them all the best. They are highly recommended

First time I have ever hired a car. I had the usual worries that I was going to get fleeced but this company is brilliant. Picking up the car was quick and straightforward. We were out of the airport, picked up, processed and on the road within 15 mins. That was in early July. I can’t speak for peak time. We had same same fuel policy which included the fuel within the rental cost and had to return with same amount. No problem. Upon return you drive into returns bay where the inspector checks fuel gauge and gives the car a quick once over. I pointed out that I scuffed a tyre and marked the alloy wheel. The inspector had a quick glance at the minor damage, said not to worry and sent me on my way to the shuttle bus back to the airport. No paperwork, nothing. My deposit was returned back to my credit card almost immediately. I can’t speak highly enough about this company. Rent from these guys, you won’t regret it. Thank you Malagacar.com.