Avis à propos de MalagaCar.com - Page 47

Every year I rent a car several times a year at malagacar and every time it goes great. Sometimes you have to wait a while but that is everywhere. Service and the cars are good!

I payed for an upgrade because the requested car (minivan) wasn't available. I still don't know what the upgrade was except that it was a Mercedes Vito. The car was dirty, both inside and outside. We had to clean the seats with a moist cloth because they were sticky. Malagacar wanted to block 3000 euro on my creditcard but of course the limit is 2500 euro so I had no choice but to take the extra insurance. When they put the car outside, they parked it in everybody's way so by the time we came out of the office at least 8 cars where in the queue behind us and getting really annoyed. My (upgraded) car had absolutely no torque which was really annoying in the mountains so I wanted to check what type of engine we had but ....... no papers could be found inside the car, no insurance papers, registration .... nothing. We decided to use Malagacar because of the positive reviews but were very dissapointed.

Reply by Malagacar.com
Dear customer,
Thanks for your email. We are sorry you are disappointed.
 
You requested a Renault Trafic or similar 9 seater car but we offered you the option available and this was a Mercedes Vito 9 seater so that is the upgrade.
About the cleaning conditions I will check what happened but I can see the car was returned just 2 hours prior your arrival which is not an excuse.
If you read T&C you can see the excess is 3.000 euros so this is why that amount had to be blocked as a guaranteed and this information was shown when the offer was sent to You. https://www.malagacar.com/uk/terms-and-conditions.html
We don’t leave papers in the car by security reasons. The car rented is a 140 HP so enough for mountain but you have to understand you are renting a Minivan and not a standard car so you must bear in mind that the type of driving is different from that of a conventional car.
 
Regards
J. Alberto Anglada
 

Terrible!! Dont hier a car here, i booked full service, payed the amount for full service they give me a new contract because of my delay, now I have a basic insurance.

Reply from Malagacar.com
Dear customer, thanks for your email. We believe that you are confused. You booked a car with Full pack and this is what you rented, a car with Full Pack (Full insurance included). We have sent you renatl contract via email

Regards
J. Alberto Anglada


 

Exellent ! With best recomendations !

wir mieten öfters mietwagen am AGP an und haben im mai '19 zum ersten mal bei malagacar gebucht und waren sehr angenehm überrascht. keine warteschlangen wie bei den autovermietern im terminal. der transfers zur anmietstation und zurück war schnell und problemlos. die abgabe des fahrzeugs ging ebenso unproblematisch und schnell über die bühne. wir mieten in zukunft hier und nicht im terminal. die angestellten dort sind i.d.R. sehr unfreundlich und wollen einen mit zusätzlichen versicherungen über den tisch ziehen. es kam auch mehrfach vor, dass unser ursprünglich gebuchter mietwagen bzw. die gebuchte klasse plötzlich nicht verfügbar war. gegen einen horrenden aufpreis hätten wir die nächsthöhere klasse buchen können. man muss nur ein wenig rabatz machen und sich das nicht gefallen lassen - und wie ein wunder waren doch plötzlich die ursprünglich gebuchten mietwagen verfügbar. bei malagacar fühlen wir uns aufgehoben und deshalb nur noch hier!

Once again Malagacar get a 5* from me. Got a great (practically new Seat Arona) car and it was spotless and in perfect condition. From pick up to drop off was seamless. Staff were very friendly and helpful. I took the comfort pack again as you only pay the booking price at the desk and i find this best value without a doubt. I've booked already for next year and would not rent from anyone else. Thank's again Malagacar, see you next year. Robert

La mejor compañía de alquiler de coches en Málaga. Son profesionales al 100% y él personal es encantador no, lo siguiente. Siempre que viajo a Andalucía alquilo coche con ellos. Recomendable absolutamente. Calidad precio inmejorable.

I used the rental services twice, each for about 70 days. Super service, all on time, very good cars, all in accordance with the offer. I recommend! Sławomir

Last time we used Malagacar was about 4 years ago, and the service was excellent so we booked two cars for a family holiday this year. On arrival we were directed to the queue for the shuttle bus which was very long, but buses arrived only a few minutes apart and we were on our way very quickly. We had booked the full pack (recommended), so on arrival at the office we joined the "VIP" queue and were dealt with quickly and efficiently, and it wasn't too long before we were on our way. Drop off was also a piece of cake, handed over the keys and were directed onto a bus and back to the airport for our flight. Excellent service again which I wouldn't hesitate to recommend - we shall return ! :-)

Alwayds very helpful & always competitively proced. No complaints & loads of compliments -- rebooked many many times.