Avis à propos de MalagaCar.com - Page 53

Been with this company many times with no problems. On this occasion I picked the car up at 0200 in the morning and started driving to Nerja, I was tired and just wanted to get to my villa. Within 10k on the motorway my empty fuel light came on, the car had been given to me empty. I left the motorway and eventually found a petrol station not a good start to the visit. I spoke to Malaga car and they rejected any responsibility. Be careful and check your petrol before you start or go to a company who has greater respect for customer care

Reply by Malagacar.com
Dear customer,
The car was rented to you with 2/8 of fuel so this is with 12 liters of fuel. So you could drive about 170 kms. Malaga – Nerja is 78 kms. Since a few months ago We don’t charge for fuel so this is why the car was rented with 2/8. This fuel policy change has been requested by most of our customers and very well received.BASIC RATE INCLUDES
Fuel policy same-same. 
Partial Damage Cover and theft with excess (CDW) and occupants insurance.
Roadside Assistance with charge.
Free cancellations & amendments.
Mileage included: 150 km/day. The excess daily mileage will be charged at 0.40 €/km.
VAT included.
The vehicle will be returned with the same fuel level as it was rented. If it is not returned with the same fuel level, the amount corresponding to the missing fuel will be charged. We do not charge Refueling service.
 
Regards
J. Alberto Anglada
 

Top Service mit schneller Abfertigung. Sauberes gepflegtes Fahrzeug zu einem unschlagbaren Preis. Rückgabe schnell und problemlos. Insgesamt sehr empfehlenswert!

I can recommand everyone to hire a car at this firm. Most of the time we got an upgrade. The last time, we got an (group C) Renault Clio 0.9 litre. This car is not realy great if you have to drive into the hills. Underpowered, it's power arrives with it's turbo too late to drive easy . So beware if this car... So 1 group higher is my advice.

Reply by Malagacar
Dear customer, Thanks for your review. You were give a free upgrade car on May 23rd. you booked a group C and you were given an upgrade to group CE which is a small car with a minimum of 90 HP.

Regards
Alberto Anglada

 
J. Alberto Anglada
 

Mieten nun schon seit mehreren Jahren im Winter ein Auto (Langzeitmieten) Bisher waren wir immer sehr zufrieden. Doch in diesem Jahr für Winter 2019/2020 hat sich vieles geändert. Auf mehrmaligem Versuchen eine Antwort auf meine Anfrage zu erhalten.,versuchte ich es telefonisch,auch das scheitertet ,das Versprechen mir den üblichen Rabatt per what's App zu senden blieb aus . Beim nächsten Versuch hieß sie haben schon Rabatt erhalten (normal Preise waren gleich) Komme mir richtig verschaukelt vor. Leider

Antwort von Malagacar.com
Sehr geehrte Kundin, der Grund, warum Ihnen Ihr Rabatt nicht gewährt wurde, ist, dass Sie mit einer falschen ID angemeldet waren. Ich habe Ihnen gerade den Buchungsbeleg mit dem Rabatt geschickt. Für zukünftige Buchungen müssen Sie mit einer Benutzernummer angemeldet sein.

Mit freundlichen Grüssen,
Alberto Anglada

It was my first time hiring a car from Malagacar. The car was excellent, very quick service, easy paperwork. Returning of the car took no more than 5 minutes! Highly recommend!

Again an excellent service ( 12 + years usage ), easy paperwork process, no queue, Car brilliant ( 1km on the clock ). Easy return and airport transfer. Never look anywhere else.

What great service. I had entered an incorrect flight number and the flight was delayed for three hours and we arrived at 10.30pm but the representative was still there waiting on arrival (remember its in the hall not outside and the rep wears an orange overall) Following a short walk to the transfer bus we were at the Malaga Office in minutes - no queues!. We were dealt with quickly and courteously and our car was superb in every respect. Importantly there was no pressure to buy upgrades and no queues. On return we filled up in Fuengirola as there was no pressure to have the car full to the brim i.e. no extra charges that are often levied by other companies. Also there was no long wait and we simply got out of the car and queued for the minibus (the car was inspected but not scrutinised with a fine tooth comb) Transfer to arrivals only took ten minutes. I would never use any other car hire company when flying into Malaga Airport. If you want a stressless car hire experience then you use Malagacars.com. Thank you to the Malagacars.com 'team' - you enhanced out lovey holiday. Doug, Shirley, Mike and Marian

Super Service ! Schnell, freundlich, unkompliziert. Immer wieder.

j' ai pris full pack,afin d'etre tranquille,et de ne pas avoir à donner d'empreinte de carte bancaire,ni avoir de probleme de carte de débit/credit. pick up et drop off sans problèmes,rapide,efficace.L'employée nous accompagne mème rapidement à la voiture. AI eu une Fiat panda,car j'avais demandé expressément une 5 portes.La voiture,42000kms,etait assez abimée et tachée à l'intérieur,et les capteurs ont du prendre un coup,car lors des virages en montée ou descente d'autoroute,tous les voyants oranges s'allumaient...bon,elle a fait le job,mais je m'attendais quand méme à une voiture en meilleure état. je recommande néanmoins Malagacar,car pas de prise de tete.

I have used your car hire for over 8 years approx 5 times a year. I have recommended you to friends. You have always been an excellent company. However, this past year (since you seem to have expanded and maybe changed how you operate), there have been problems with the way you check your cars! Customer safety should be a PRIORITY. Problem no. 1 Last year a front tyre was ripped in one area right through. We only noticed it the second day. This was an old split and you should have noticed this when you checked the car. It could have been very dangerous for us. We had to put the spare tyre on. We informed you about this on our return but you didn’t seem concerned. Problem no. 2 We recently hired a Mini Countryman from you. We had a puncture. There was no spare tyre or repair kit. We had no choice but to continue driving as we were heading to our holiday home and it was evening. Consequently, the tyre was in shreds! We phoned you but was told we would have to come to Malagacar by taxi to pick up another car - we told you we were flying home the next day plus it was almost dark! There was no way we could do this. So we had to phone again the next morning. A pick up truck came for the car. We were told to get a taxi to the airport. Bearing in mind we were over an hour from the airport and up in the mountains this would have been impossible! Luckily my friend took us to the airport! When we explained about there being no repair kit, you apologised and went into the garage and had ‘words’ with a member of staff!! Problem no. 3 A friend of mine stayed at my house and we recommended you for car hire. Their battery kept going flat. It went flat in the day they went home. They had planned an early start to spend the day in Malaga. This was cut short. I have emailed you twice but had no reply, hence my comments on here. My question to you is - can you reassure me that you will do safety checks on your cars? I don’t want to stop using your car hire company but since you have expanded you don’t seem to check your cars properly or have adequate customer care when things go wrong.

Reply by Malagacar.com
Dear customer,
Thanks for your email. I must inform some Mini and BMW cars are not equipped with spare wheel and/or kit so nothing is wrong. About your friends car please let me know contract number or booking number in order to check what happened.
Regards
J. Alberto Anglada