Avis à propos de MalagaCar.com - Page 56

5 stars for the staff, and overall for the company. However, 1 star for the minibus wait and depot wait. 3 staff serving 15-20 waiting customers with more every 10 minutes is never going to be a 5 star service. In error, after a long wait at the depot For the VIP service I gave 1 star for service on the feedback screen and not the 5 stars I would have given Elias due to the total time it took to rent the car affecting Him in an unfair way. I like Malaga car but can you improve and make waiting time a 1-5 star rating and a dedicated and defined queuing area or put more staff on at busy times.

I have used many companies for car hire in Malaga and malagacar has been far superior to the rest. First class service yet again.

We arrived to Malaga after midnight, with children, suitcases and extremely tired, we had the greatest experience at Malagacar and Fran the Manager, he gave us a VIP treatment as he does for every single client, happy contagious personality, extra active and friendly, he makes everyone in the office to follow his rhythm and his way of working. I will definitely rent from them every time I need to, no need to look for another rental car company, we kept talking about Fran and Angel all the way home.

Hallo, liebes "Malagarcar.com-Team"...vielen lieben Dank für die schnelle Abfertigung...wir waren und sind begeistert und empfehlen euch gerne weiter...;-) ...liebe Grüße aus Berlin

A first class experience. Short mini bus ride from the terminal to the office. We were on our way in ten minutes. Dropped the car off at the end of the holiday and a mini bus dropped us right outside departures. Will definitely use again.

Eigentlich seit Jahren zufrieden trotz kleinerer Mängel. Aber in diesem Jahr sehr lange Wartezeit weil Kunden davor ewige Diskussionen führten und nur zwei Mitarbeiter aktiv. Dann Auto ohne Kofferraumabdeckung, genommen. Aus Zeitmangel. Auch nach mehreren Anläufen IT Account nicht zum Funktionieren gebracht. Deshalb kann ich gebotene Rabatte nicht nutzen. Das geht noch besser.

Antwort Malagacar.com
Sehr geehrter Kunde, vielen Dank für Ihren Kommentar. Sie sind um 16:28 Uhr gelandet und um 17:22 Uhr haben Sie den Mietvertrag unterschrieben, damit wurden Sie etwa um 17:10 Uhr betreut. Wir werden überprüfen, was passiert ist, obwohl wir wissen, dass es keine lange Wartezeit war, wenn man bedenkt, wie viel Zeit man am Flughafen auf sein Gepäck gewartet hat.
 
Grüße,
Alberto

 

First class service, fast and friendly. Web pages and terms of renting are simple and easy to understand. Competitive pricing even with a full insurance package. Highly recommended.

Greatest car rental company in Malaga! Friendly and effective personal, new and clean cars. Recommend highly the full insurance package. No problems picking up and returning the car. Will absolute use Your company again :) 5 stars service.

Without Prejudice, I can honestly,100% honestly say that Malaga Car are easily the best company for Car Hire in Spain. I've tried them all..from Amigo to Goldcar and they have nothing on this Company. No rip offs, no crazy fees just a fabulous deal with excellent Customer Service. Hurry up and Open another Branch at Alicante Airport...please. Best wishes Ian.

I STILL HAVE NOT RECEIVED BACK MG DEPOSIT A MONTH LATER!! SOMEBODY NEEDS TO DEAL WITH THIS SITUATION! Terrible customer service.

 
Dear Mr. Williams,
The deposit was unlocked on February 26th.
Regards
J. Alberto Anglada