Used you again end of Sept early October this year. Superb service as always. Pity the additional insurance premium has increased, but looking around it appears this applies to all the rental companies. Keep up the good work, we shall use you again Nov/Dec this year.
Thanks for your words. The insurance may be a little more expensive than previous years but this is because the damages made to the cars. Anyway we are always working hard in order to do the best for all our friends and customers so we are really happy you rent from us again.
J. Alberto Anglada
Thank you for your response, please do not take the comment about the increase in the insurance as a criticism, I did check with other car hire companies and accept that the premiums' have increased generally with all companies. The way your company handles its day to day business is the closest to excellent you can achieve, this alongside very good hire rates, no hidden extras and members of staff that are terrific. We always use you and always recommend you, every one that we have recommended have nothing but praise to offer. Keep up the good work and we will be hiring again end of November.
Please feel free to publish this email on your website, you all deserve the praise.
Good luck and kind regards.
De: Brian Acton
Have used malagacar.com over a number of years but disappointed with our latest experience earlier this month(October). There was no one to greet us at Malaga Airport and if we had not used the company previously we would not have had a clue as to where the transport to the office was situated. Also, we had ordered a C1 class vehicle but were given a C class car a Fiat Punto yet were charged the C1 rate!
Response from Malagacar.com
Dear Mr. Brodie,
Thanks for your email. We are sorry you feel disappointed but I think there was a misunderstanding.
On September 30th between 10:00 and 11:00 (arrival time) 37 families picked up their cars. We are working with a new high tech system so in the office the staff knows when the flight arrived and when the customer was met by the employee at the airport in order to give a really quick service. I know you were not met by our employee at the airport and this is because you went to the shuttle area. Your flight arrived at 10:58 and the car was picked at 12:04. In that time slot other 27 families were met by our employee and I can see that only some return customers went to the shuttle area directly.
Regarding the car, a group C1 was ordered and a group C1 was rented. This car is a small car with a minimum 1.4 L engine.
For future rentals if you don’t like the Punto and we have other cars available just tell the staff at the collection time and we will do the best for you.
J. Alberto Anglada
De: Robert Brodie
Dear Alberto & Team
As regular customers, may we thank you for another excellent experience
Very nice car, in super condition
Really good service
Great value for money
If you would like us to post a review anywhere, just let us know
John & Jane Crafts
De: John Crafts
I usually travel to malaga twice a year and since first using malagacar.com 3 years ago I would not use another company. Service is excellent. The whole experience is friendly and relaxed. No trouble with any of the cars I have had (some have had very little miles on the clock) - great value for money.
De: John Currie
I would like to say that it's the 1st time we used you for car hire, excellent booking procedure, excellent collection service, excellent drop off service, excellent car, the staff at the office were friendly and efficient, people want a good service at a competitive cost with no surprises, you deliver that very well!
We will use you time and time again.
Kindest regards, Clive
De: Clive Morris
Once again my dealings with Malagacar.com demonstrate the efficiency of the whole operation. The ease of booking a quality rental vehicle at a reasonable cost without the prospect of hideous fuel charges is always a good start. On arrival at AGP, in the main exit area of Malaga Airport we were greeted by a Malagacar rep.wearing a distinctive orange tee-shirt who gave us a shuttle boarding number and directed us to the boarding point where a vehicle was available to take us on the 3 minute journey to Malagacar HQ.where, after 10 minutes, we were driving away in an almost new Corsa. When we returned the vehicle, we were immediately driven to the airport,in the same car.
The efficient competence of Malagacar.com takes away the hassle and concerns relating to car hire at Malaga Airport. Their concern seems to be customer satisfaction and quality service.
They certainly provide both with courtesy.
Many thanks! Keep up your good work!
De: Roy Jennings
I've never written a review about a car hire company before, but as I was guided to use Malagacar by others reviews, I wanted to add my own too! The pick up at the airport and transfer to Malagacar was simple and quick. Car collection took about 20mins as they were very busy. Car was exactly as we had booked. At drop off we didn't even get out of the car as their driver drove us and luggage straight to the airport. Fantastic service! My only worry with the drop off process was that the deposit refund did not take place while we were present so I had to email Malagacar a few days later to confirm whether they had refunded on to the credit card. They replied very promptly to say that they had. Excellent service and we will use again next time we fly in to Malaga.
De: Vicky Jones
Arrived on 25-09-2014
• Landed at Malaga Airport at 14.20
• Luggage collected at 14.40
• Pick-up car and leaving Malaga Cars at 15.00
Although we’ve got the old-timer of the company (Toyota Auris year 2007 and 56.500 km) is was a good car but it had some use damage.
When returning the car on 02-10-2014, an employee drove us immediately to the airport – no time loss – no switch of car/luggage!
So don’t look elsewhere and book at Malaga Cars.
Perfect service at a honest price! - but ask for a recent car ;-)
De: Daniel Van Edom
We hired a car for two weeks in july 2014 at Malagacar because they were the cheapest by far. This Opel Corsa turned out to be almost new, with only a few hundred km's on the counter.
Six weeks after our very pleasant stay in Andalucia we received a parkingticket. Lots of numbers, codes and Spanish text on this ticket, except for a number of any bankaccount. Luckily a very kind man of Malagacar helped us out and made the payment for us. So next time it's Malagacar for us again.
De: Alexander Kryger
Fantastic service, vehicle just as ordered, almost new.
Staff very friendly.
Collection and return smoothly.
De: Robert Ullrich