I payed for an upgrade because the requested car (minivan) wasn't available. I still don't know what the upgrade was except that it was a Mercedes Vito. The car was dirty, both inside and outside. We had to clean the seats with a moist cloth because they were sticky. Malagacar wanted to block 3000 euro on my creditcard but of course the limit is 2500 euro so I had no choice but to take the extra insurance. When they put the car outside, they parked it in everybody's way so by the time we came out of the office at least 8 cars where in the queue behind us and getting really annoyed. My (upgraded) car had absolutely no torque which was really annoying in the mountains so I wanted to check what type of engine we had but ....... no papers could be found inside the car, no insurance papers, registration .... nothing. We decided to use Malagacar because of the positive reviews but were very dissapointed.
Reply by Malagacar.com
Thanks for your email. We are sorry you are disappointed.
You requested a Renault Trafic or similar 9 seater car but we offered you the option available and this was a Mercedes Vito 9 seater so that is the upgrade.
About the cleaning conditions I will check what happened but I can see the car was returned just 2 hours prior your arrival which is not an excuse.
If you read T&C you can see the excess is 3.000 euros so this is why that amount had to be blocked as a guaranteed and this information was shown when the offer was sent to You. https://www.malagacar.com/uk/terms-and-conditions.html
We don’t leave papers in the car by security reasons. The car rented is a 140 HP so enough for mountain but you have to understand you are renting a Minivan and not a standard car so you must bear in mind that the type of driving is different from that of a conventional car.
J. Alberto Anglada
De: Willem Panneels
Terrible!! Dont hier a car here, i booked full service, payed the amount for full service they give me a new contract because of my delay, now I have a basic insurance.
Reply from Malagacar.com
Dear customer, thanks for your email. We believe that you are confused. You booked a car with Full pack and this is what you rented, a car with Full Pack (Full insurance included). We have sent you renatl contract via email
J. Alberto Anglada
De: Simone Claus
With best recomendations !
De: Slawomir Machczyński
Once again Malagacar get a 5* from me. Got a great (practically new Seat Arona) car and it was spotless and in perfect condition. From pick up to drop off was seamless. Staff were very friendly and helpful. I took the comfort pack again as you only pay the booking price at the desk and i find this best value without a doubt. I've booked already for next year and would not rent from anyone else. Thank's again Malagacar, see you next year. Robert
De: Robert Bennett
I used the rental services twice, each for about 70 days.
Super service, all on time, very good cars, all in accordance with the offer. I recommend!
De: Slawomir Machczyński
Last time we used Malagacar was about 4 years ago, and the service was excellent so we booked two cars for a family holiday this year. On arrival we were directed to the queue for the shuttle bus which was very long, but buses arrived only a few minutes apart and we were on our way very quickly.
We had booked the full pack (recommended), so on arrival at the office we joined the "VIP" queue and were dealt with quickly and efficiently, and it wasn't too long before we were on our way.
Drop off was also a piece of cake, handed over the keys and were directed onto a bus and back to the airport for our flight.
Excellent service again which I wouldn't hesitate to recommend - we shall return ! :-)
De: Mark Kennedy
Alwayds very helpful & always competitively proced. No complaints & loads of compliments -- rebooked many many times.
De: Daniel Tangney
I now have more than 54 confirmed bookings and probably more than 500 ‘rental days’ at Malagacar. Most vehicles are new and clean .the only damage is caused by customers who do not respect a rental vehicle: food or drink stains or other
The only thing that bothered me was the boarding on the shuttle bus at the airport. Everyone rushes, pushes, to be sure of having a place in the first shuttle. Same thing when the shuttle arrives at the office of Malagacar: the arrival was done in a disorder not possible.
BUT .. during our last visit (July 2019): a stewart organized the queue to enter the shuttles, one by one, taking your name and number of passengers. Arrived at the office, even better .. it's the staff who calls the customers by name (I guess following the information they received from the stewart at the airport). Perhaps, this organization is set up only during the high season, but it is a perfect organization.
De: Didier Horward
Always have had pleasurable experiences when hiring from Malaga car. My family have been hiring cars with them for over 4 years now and we go back every time. The only fault is that in peak seasons it can be a long waiting time to be seen due to the volume of people that hire from than. Nevertheless, this doesn’t deter us from hiring with them.
Fast and efficient pick up of car and easy drop off.
Would highly recommend
De: James Banks