I recently hired a car from you as I do about 4 to 5 times a year. I have always been very pleased with the service and the cars I have received, this last time however I was very disappointed to be shown to a car that was parked outside, not cleaned and quite old, when I rejected this I was told I would have to pay 57 euro to upgrade to a C3. I was not happy to pay the extra and being a loyal customer should have been treated better and upgraded for free, as the car I was about to be given was not up to standard would at least expect a free upgrade in October when I return or my 57 euro back.
Response from Malagacar.com
Dear Mr Dyke
Thanks for your email we appreciate your comments. I have checked your contract and I see that the reservation you talk about was for collection on the 16th of July which is premium season when we do not have many available cars, therefore we apply the vehicles to bookings to get our planning set according to availability, as the car you reserved was from the group B, we had for you the car in the group ordered by you.
I understand that you may not like the car because is not brand new, but it was a car driving perfectly within the category you reserved. We upgrade the bookings only when is possible but that is something that we cannot do in premium season that is the reason why you were asked to pay to have an upgrade, which is the standard procedure in this cases. We are sorry for the inconveniences this may cause you.
You also complain about the car being parked outside, this is an usual practice to free space inside, but the car is taken out only on the same day when the car is rented out, I can assure you that the car was not parked outside for a long time. If that is something that annoys you, we will make sure that the rental car will be given to you inside our premises, always, for your booking in October we cannot promise you an upgrade but we will make sure that you get a new car spotless.
Should any other doubt or query arise, do not hesitate to contact us.
От: Andrew James Dyke
We have been using malagacar.com for several years usual in May/June and at Christmas; have always been very happy with service and pricing, car provided and airport transfer service.
От: Michael Odell
My first booking with Malagacar and absolutely no problems.
Everything absolutely perfect; pick up from the airport; pick up and return of the car and transport to the airport were flawless. Any time again.
Service and overview of costs can be recommended.
От: Wolfgang Henke
I have just come back from a two weeks holiday in Malaga and had hired a car for this period. I had excellent service and the car had small scratches on it when we got it but they do not bother about this as the drivers in Spain are notorious for dents and scratched on their cars. We got a five door Corsa for just the two of us. We had no problem when we arrived at the airport as the booking form clearly tells you not to go down stairs and go through the sliding doors where someone will be holding up a sign and you then walk to the bus stop and get the minibus to their office. On arrival back with the car we did not even have to get out as representative met us and drove our car to the airport. Excellent service and would definitely use them again.
От: James Oswald
Rented a car for one week in July 2013. When exiting the airport, we were initially concerned as we couldn't see the Malagacar rep. However, rather than being among all the other reps on the right, we hadn't noticed that he was standing with a small group on the left! Once we had been dropped off at the car hire office, the check in process was quick and we were on our way in 15 minutes. When we asked for the minor scratches etc. to be marked on the rental sheet we were told it wasn´t necessary as minor items were covered by the rental. When we returned the car one week later, there were no problems and our deposit was quickly refunded within two days. Overall, a very good experience and excellent value, so we will definitely use them again next time.
От: Dave C
Excellent service. My sister doubted that they would be there on my arrival as I arrived at 1 am, but the service was impeccable. They even gave me advice about good beaches. Important: Don´t look closely at the car when picking it up because they don´t so either when you return it.
От: Ana De Argentina
For our recent holiday in Marbella I required a medium sized car for my family of four. I had hired a car from you previously but had considered the vehicle of poor quality - dirty and with a clutch that was on the point of needing repair - so had not returned as a repeat customer in subsequent years. What enticed me to 'give you another chance' this year was, primarily, your fuel policy, although your improved website and regular newsletter gave the promise of greater service and better cars.
My experience? In a word, Brilliant. From the efficient pick-up at the airport, despite a much delayed flight; the friendliness and efficiency of all staff; the superb condition of the car and, in my opinion, the customer-friendly fuel policy; the value of the hire despite being in high season; the ease of the drop-off.
Take a bow. Many thanks for the great service. It's so important for the enjoyment of a holiday to have such a good start and finish without any stress or grievance in the hire of your car.
We will return as a satisfied customer.
Thanks to all staff,
От: Aiden Conroy
We hired a car again from 30th May until 9th June, 2013; very fast professional service from the English speaking staff. Thanks again Malagacar.
От: Stuart Johnston
I will strongly recommend those who want to rent a car for Costa del Sol MALAGACAR. They will bring you a nice and convenient car, it is so, so easy to hire it, the price is very fair, the formalities won't take long, they let you go in Gibraltar in Portugal, the time spent for hiring and bringing back the car is very short and they drive you to the airport. You won't need anything else or anything more. A good thing to notice: I could reserve even with my embossed debit card, without any guarantee. Good for your job Malagacar. I am very pleased to have worked with you. It was my first time but for sure I will contact you back when coming in Spain. Thank you and for those undecided, choose MALAGACAR. They are prompt, serious, cheap and honest. Good luck!
От: Lucian Romeo Rosu
I hire a car with this company for several years now. Never had complaints, always satisfied and very satisfied. I said: If you hire a car elsewhere you pay more and you don't have the service of malagacar.com. I will always come back here.
От: Depoorter Gabriel