Отзывы Malagacar.com - Page 123

4.6 из 5.0 На основании 2217 обзоров.

Have been using Malaga Car for years and have always recommended them to friends as the best hire car service in Malaga. However, on a recent trip I was unaware that arrivals after 11pm (I arrived at 23:06!) would have to pay an extra 35 euros charge as it was not clear at the time of booking. The only reason I was also late was due to having to wait over an hour at passport control. It has also been nearly a week and I still have not had by 800 euro deposit returned (that I had to pay as I wasn't taking out the extra insurance)!! I have emailed about it and still have not had a reply!


Response by Malagacar.com


Dear Mr. Kulin,

Thanks for contacting us. You flight landed at 23.06 and you were met my our staff at 23:37. The car was picked up at 23:58. Anyway when you made the booking you accepted the term and conditions and when you received the booking confirmation (Booking voucher) you had to read it again. This point is clear and if you have rented before from us you will see this point is always clear in all the booking confirmations. We cannot be responsible if you were late due to having to wait over an hour at passport control although I must tell you this is not right. Just 31 minutes since landed time and meeting time with our staff.
The deposit was refunded this morning.

Regards,
J. Alberto Anglada
От:
Отправлено:
Web: MalagaCar.com
Оценка: (1 из 5)
We use Malagacar.com at least 3/4 times a year now and have always found them to be friendly, efficient, and received excellent service. No costs are hidden, everything is explained clearly in very good English. Thank you for making our journey easy and speedy, in May 2015 we landed at 20.15pm and was in the car on our way at 20.45pm.
Pauline & Geoff
От:
Отправлено:
Web: MalagaCar.com
Оценка: (5 из 5)
Wir waren sehr enttäuscht. Das Angebot im Internet lautete auf 107€ für eine Woche, gezahlt haben wir 247€. 28€ für einen zusätzlichen Fahrer den wir nicht wollten, 37€ für einen Tank der auf Reserve stand und 87€ für die Vollkasko Versicherung. SCHADE!!!
Das letzte Mal lief es viel besser, dieses Mal fühlen wir uns abgezockt.



Dear customer,

Thanks for contacting us. You paid 104 euros for the car (not 107 €), 31,46 € (not 37 €) for fuel (spent by you), 84 € (again not 87 €) to be fully covered with no excess and 28 € to have an additional driver. We cannot understand the car was picked up on May 26th and just a few hours after the contract finished you say you didn’t need the extra driver.

The drivers were Michaela and Franz so if this information is in the system is because you gave it.

About the insurance, this is optional so if you have paid for is because you had chosen it. I am checking the last contract made last summer and you paid as well for insurance so this is not new.

Anyway the prices, term and conditions were accepted when the booking was made and when the contract was signed.
Regards,
J. Alberto Anglada
От:
Отправлено:
Web: MalagaCar.com
Оценка: (1 из 5)
I can't rate you until I am refunded my 1,000.00 euro credit card deposit, I have emailed and had no response, this is a large amount and should not be taken only held until the car is returned,

Response by Malagacar.com

Dear Mr. Smith,

The money was refunded yesterday. The car was returned by you on Friday at 17:52 and our administration and accounting department closes at 17.00. This is why the money was refunded yesterday.
Regards,
J. Alberto Anglada
От:
Отправлено:
Web: MalagaCar.com
Оценка: (2 из 5)
Pick up at airport was fine, the car was dirty but they cleaned it while we waited. everything went ok until we returned the car, a man checked the fuel gauge and confirmed that it was 6/8 full but after we arrived home we had an e-mail saying that they were deducting 39euros from our deposit because they said that the tank was only 2/8 full, it is a good job that I took a photo of the fuel gauge just before we returned the car. I hope that this issue will be resolved soon, "watch this space" Ref No 151007198

Response by Malagacar.com
Dear Mr. Thomas,

Thanks for your words. Please send me the picture in order to check with the employee who checked the car.

Regards,

J. Alberto Anglada
От:
Отправлено:
Web: MalagaCar.com
Оценка: (4 из 5)
Pas de surprise, loueur très sérieux et vous réserve bien le véhicule choisi, propre, peu de kms. Votre facture est identique au montant transmis à l'avance. Après bien des recherches sur différents sites et des discussions sur des forums cela m'a conforté dans ma réservation. Je recommande Malagacar.


No surprise, very serious renter, received selected vehicle, clean, few kms. The bill is identical to the amount transmitted in advance. After much research on various sites and discussions on forums that confirmed my reservation. I recommend Malagacar.
От:
Отправлено:
Web: MalagaCar.com
Оценка: (5 из 5)
I rented a Corsa for six days in March this year. Everything was as described and the service was efficient. It is such a relief to find a company that you can rely on not to rip you off.
I'll be renting from Malagacar.com again in October.
От:
Отправлено:
Web: MalagaCar.com
Оценка: (5 из 5)
First time to Malaga, car hire looked like a nightmare, chose Malagacar.com, great decision. Courtesy bus fine, queue at reception but with so many staff on we were in the car in 20 minutes. Charged 20 euros for half a tank of fuel, returned half full which was easy, no extra charges, refunded money fine, great deal, great service from happy and efficient staff. Like to give credit when it's due.
От:
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Web: MalagaCar.com
Оценка: (5 из 5)
Excellent service and great value. The only company in Malaga that provided a cabriolet (super little Fiat 500C Auto) at an affordable price. Having rented before with you - will certainly do so again.
От:
Отправлено:
Web: MalagaCar.com
Оценка: (5 из 5)
Hello again to my friends at Malaga Cars, you are without doubt the best company in Spain, when hiring a car. We have had a great deal with you, for the past two winters, and hopefully, we will be back in Spain, at the end of this year for about 8 weeks. See you then.
От:
Отправлено:
Web: MalagaCar.com
Оценка: (5 из 5)

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