Отзывы Malagacar.com - Page 168

Hired a car from malagacar 12 times in the last 7 years, on returning home to the uk malagacar have took £66.72 extra from my bank account. , no reason given , no reciept given ? Can they just take money out of ŷour account without your knowledge ? I am very very disapointed , is this legal what they have done ??? I have sent numerous e mails and messages asking for an explanation without reply? Not happy at all , i always recommend malagacar to all my friends , now i am not so sure at all ? Please please explain why ? I am very very annoyed ???

У нас был отличный опыт с malagacar.com и мы настоятельно рекомендуем их. Они были вежливыми, отзывчивыми, говорили на отличном английском и предоставили нам чистый, надежный и доступный по цене автомобиль для нашего пребывания. С нетерпением ждем возможности снова забронировать с malagacar.com в 2019 году!
Спасибо!
Китченер, Онтарио, Канада

Hi there, I was really looking forward to renting a car from Malagacar after reading lots of positive reviews but after going back and forth with one of your representatives on the Whatsapp messaging service - who simple refused to answer a valid questions I had about roadside assistance, I am now looking at taking my business elsewhere. I asked a simple question regarding taking out the basic package without roadside assistance. My question was: What happens if there is a mechanical or electrical fault with the car and the car breaks down? Their response: if you need road assistance, and you have book basic rate, any assistance needed is paid by the customer. Not exactly what I asked! I asked the question again and got the same response. Surely the person hiring the car can not be charged a fee (for example 75 Euros to tow the car up to 25km) if it is a Mechanical or Electrical fault. Surely it is Malagacar's responsibility to provide a car fit for purpose and if the car breaks down due to no fault of the person who has rented it, then surely there should be no cost to the client. I asked for a copy of your Terms & Conditions which I was provided with but it does not state anywhere in them anything about mechanical or electrical failure. The representative then replied with the following: about your question, if the car need to be replaced, the client have to come at our office for the replacement car. My response to this was: So what would happen to the broken down car if it was not drivable - would you recover it at zero cost to the rental client if it was a mechanical or electrical fault? Malagacar representatives response was: assistance only is cover by malagacar if you book comfort or full pack rate. This sounds to me like you are scaring people to take out roadside assistance. According to most car hire agreements it is a car hire company's legal responsibility to provide a car fit for purpose - one that works. Should the car break down due to a mechanical fault or electrical fault and it is no fault of the person who rented the car, then it is the car hire company's (malagacar.com) responsibility to supply the client with another car (as your representative stated above in one of their responses). But this does not make anything clear! What I can gather from the responses I received are as follows: If I were to hire a car from malagacar without roadside assistance and the car broke down 25km away from your offices or anywhere else for that matter - due to no fault of my own. I would have to make my own way back to your office/headquarters (possibly by taxi) to get a replacement car. Could I therefore leave the broken down car wherever it broke down and malagacar would go collect it - is this right? I am very interested in you response to this as I believe this is a very important matter to which many people renting cars from Malagacar would like to know. It would also be nice to be able to see a copy of the 'Rental Agreement Contract' on the website. Kindest Regards Terry.

Это было очень плохо, они не дружелюбны, они взимали со мной все дополнительные расходы, сначала я думал, что могу арендовать автомобиль дешево, но в конце концов это оказалось уловкой

Ответ от malagacar.com 
Уважаемый клиент
Автомобиль был возвращен вчера в ужасных условиях уборки и без топлива, поэтому с вас была взимаема плата за это. Это то, что мы только что объяснили вам по телефону и вчера, когда автомобиль был возвращен.

Я только что вернулся из Малаги и использовал Malaga Car Hire в пятнадцатый раз.
Как обычно они предоставляют отличный сервис. Автомобили хорошие, персонал всегда вежливый и отзывчивый.
Всегда приятно иметь дело с этой компанией.

Недавно я закончил свою четвертую аренду с MalagaCar.com и как обычно сервис был отличным. Наш автомобиль имел метку на передней части от предыдущего арендатора, и это было правильно покрыто в документации и не вызвало проблем. Мини-автобус до депо занимает около 2 минут, и нам сразу же обслужили, когда мы прибыли - вероятно, 10 минут с момента прибытия на место до выезда на дорогу.
Возврат автомобиля / возврат на мини-автобусе в аэропорт также прошел гладко.
Хорошие автомобили, разумные цены и хорошее обслуживание от дружелюбной команды.
Я буду использовать их снова.
Стив июнь 2018 года

Мы использовали Malagacar впервые этим летом и были приятно удивлены скоростью и легкостью обслуживания. Предоставленный автомобиль соответствовал забронированному и был в «хорошем состоянии».

Информация в аэропорту, трансфер до места получения, администрирование (получение и доставка) ... все прошло гладко. Я снова воспользуюсь услугами компании, если мне понадобится автомобиль в этом районе.

What a nightmare never again. My partner and myself had to wait in a long queue for at least 10 minutes in the heat for the mini bus to pick us up from the airport. Once we got to your office. My partner along with many many other people had to queue up outside for at least 45 minutes in the heat before they even reached the door. I am disabled and had to stand with parents with young children and elderly outside with the luggage whilst my partner had to wait in line. This was not how we envisaged spending the start of our holiday. I'm sure for a reputable company you could and should be able to handle being busy.

Первый раз использовал Malagacar.com. Автомобиль соответствовал забронированному. Дружелюбный, эффективный персонал. Легкий возврат. Обязательно воспользуюсь снова.

im sorry, but the first few times booked with you went really smoothley, but the last time we booked we had an issue with a mini bus we had, the petrol gauge didnt work so we could never know how much was in there, but had no help from you, which we accpted without any arguements and just put it down to a one off. in my last booking though for the 2nd of august this year, i have the booking confirmation email, but am now being told that i have no booking and to rebook, but the cost is nearly a £1000 more. i do have the booking number and confirmation email, that was sent to my email address, but malagacar says it has no booking under my email (and its not showing on my account online) its getting very stressfull