Отзывы Malagacar.com - Page 32

We would like to share our experience on service level. Saturday we handed in our car and returned home. On Saturday evening we called Malaga Car to report that we probably forgot a set of keys in the car. The car was already rented again. Malagacar told us that they didn't find any keys at the cleaning. We asked if they could please check with the current user. They left a message with this person (but no news as of today Thursday.) We don't know for how long the car is rented. On Wednesday Malagacar proposed to come by to check "a box with keys". Very good suggestion, but quite late and...we are not in Spain anymore so impossible to stop by. So we send a picture of the keys asking them to check the box for us. These telephone and email exchanges started Saturday and are still going on and we are already Thursday. Today I was told "you can not call me all the time Madam I need time to check this". I asked again if it could be done today.....I hope we will have news because it is getting quite desperate. This is not really client service, It should not take 6 days to find out, by different means, if they have the keys or not . Good advise : check your car thoroughly yourself before handing it in. Because the service seems to stop after that.

Reply by Malagacar.com

Dear customer,
 
I am malagacar.com general manager and after read your review I am studying your case. After read the emails conversation I can confirm malagacar.com staff version. Once the car has been returned and cleaned again for next customer, if the staff has found any belonging, this is taken to the customer service department to get in touch with the customer so the set of keys were not found. We have sent an email to the current car rental customer but We had not news.
 
We cannot look for a set of keys if we don’t have a photo so this is why my colleague Amina told you to come and check the lost belongings box. You sent a set of keys photo yesterday evening but your email was not read yet. Anyway I have look for them and I can confirm the keys were not found. May be they were not forgotten I the car which you admit when you say “you probably forgot”.
 
Our ultimate purpose is to help the client, and that is what we have done at all times. For this reason I do not think that the customer service received is not good.
 
From this moment we cannot do anything else.
Regards
J. Alberto Anglada
 

Es la mejor agencia de alquiler de coches que hasta ahora hemos usado en todos nuestros viajes a España y son unos cuantos y en diferentes ciudades. Absolutamente recomendables, con los ojos cerrados porque lo que usted contrata eso es lo que cancela, nada de sorpresas a la hora de retirar el coche. Personalmente, recomiendo el alquiler de coche con el full pack, y de esa manera usted no tiene de que preocuparse.

I was using for many years one of the most reputed car hire companies in the world, but based on a friend recommendation this is my first experience with Malaga Car. I can clearly say that it was much beyond my expectation: Staff very polite & helpful, Car condition was excellent, pick up from airport was easy and quick, receiving and delivering the car took around 5 minutes to 10 minutes. Just be aware that you have to book in advance the transport from their office to Malaga train station when returning your car. I hope Malaga Car will maintain the same level of service and I wish them all the best. They are highly recommended

First time I have ever hired a car. I had the usual worries that I was going to get fleeced but this company is brilliant. Picking up the car was quick and straightforward. We were out of the airport, picked up, processed and on the road within 15 mins. That was in early July. I can’t speak for peak time. We had same same fuel policy which included the fuel within the rental cost and had to return with same amount. No problem. Upon return you drive into returns bay where the inspector checks fuel gauge and gives the car a quick once over. I pointed out that I scuffed a tyre and marked the alloy wheel. The inspector had a quick glance at the minor damage, said not to worry and sent me on my way to the shuttle bus back to the airport. No paperwork, nothing. My deposit was returned back to my credit card almost immediately. I can’t speak highly enough about this company. Rent from these guys, you won’t regret it. Thank you Malagacar.com.

Simply the best car hire company, use every time now and never disappointed, lovely staff and really easy system. Such a relief after years or some real gangster hire companies! Thank You!

I have used malagacar many times and have always been very happy with the service. I rented a 7-seater from them for three weeks in June 2019 and found their service, premises and staff to be even better than previous years. Unfortunately we had a puncture in a small town some 150 km away from Malaga and received excellent service from the company. Having phoned them,a breakdown vehicle arrived within 15 minutes of my phone call and I was transported, with the vehicle, to a tyre depot 15 km away where the puncture was repaired and we were back on the road very quickly. The service was brilliant and I can strongly recommend malagacar whose service levels are extremely high. Many thanks, Andrew Ransom

I have been using Malaga Car for the past number of years and have never had a problem, my most recent rental was my 19th. On this occasion however I have a few issues. Firstly I was disappointed that I was charged an out of office fee of €35 for arriving thirteen minutes after 23.00hrs. There is no mention of this fee on the home page of Malaga car so I would refer to it as a hidden charge. Secondly the air conditioning was very poor and made for some very uncomfortable journeys for my wife and I and thirdly the car seemed to lack power when climbing and this led for a lot of gear changing. Overall however I was happy with the service and I won't let one bad experience change my mind about Malaga Car and I will be using them again.

Reply by Malagacar
Dear Mr. O’Dowd,
Thanks for your email. The out of hours charge is written in our Terms and Conditions and the voucher confirmation. About the car, this was a 100 HP Kia Ceed so compared with the other cars rented by You in the past (Tiguan, Golf, Leon 110 HP, Megane 115 HP) this is a little bit slower.
Regards
 J. Alberto Anglada

 

Excellent service yet again from Malagacar. We arrive at the main train station and the new collection and return service from the station has made our booking even more trouble free, if that was possible. No hassle, great staff and reliable cars. Highly recommend.

Great service use malaga car all the time now for car hire. Very friendly and helpful staff good job guys

I used this company last week following a reccomendation. The process was smooth and the car itself was very nice, spacious and pleasant to drive. Drop off was easy and the transfer to and from the airport was problem free. Staff very friendly and helpful. We needed an infanct car seat and 2 boosters and althought the boosters are unlike the pictures and are the very basic backless boosters, the seats were clean and well looked after. However, I have never had money blocked on my card for insurance excess with the ususal company I use in malaga and now 4 days after dropping the car off-I am still waiting for them to unblock my money. Which I need to pay my bills. The phone rings out and I am unable to speak to anyone. Dissapointed and won't use again-I simply do not have £1,000 that can be blocked and not released.

Reply by Malagacar.com
Dear customer,
The deposit was blocked for a week so day before yesterday was unlocked automatically.
 Regards
J. Alberto Anglada