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I would like to share my experience of my present car hire with Malaga cars. I collected the car on the 22nd November and everything was fine until about 2 weeks later when I noticed a 30 euros debit on my credit card.When I checked with the company they informed me that it was a speeding fine administration fee.I asked for proof of where and when as I am meticulous about keeping to speed limits and as I am in Spain until mid January and if I had inadvertently broke the speed I knew that the letter would be just lying on my doormat and I will miss the deadline for payment . When I received an email reply to my request. I was astounded to see that the speeding offence was for the 18th November- 4 days before I hired the car. When I got back to Malagacars about a refund but more importantly providing Trafico with the correct driver details I am still waiting to hear from them. What I find disappointing is that I have been using malagacars fo nearly 15 years and always received very good service.On this occasion they have failed miserably. So beware if you suddenly receive a speeding fine administration fee,always check the details carefully. 

Reply by Malagacar.com

Dear customer,
Thanks for your email. Yes, we know there was a mistake so please accept our apologies for it and of course the amount of 30 € will be refunded. Day before yesterday we sent your email to the account department.
Regards,
J. Alberto Anglada

 

After some back and forth, I was able to get the invoice for the damage repair and get my deposit back minus the damage. This is a good company, just somewhat difficult to contact via email until after getting their attention via this review site. However, once I connected, they were very helpful.

Wir haben malagacar das erste Mal gebucht und unsere Erfahrungen sind identisch mit den vielen positiven Bewertungen. Einen wichtigen Hinweis für malagcar möchten wir an dieser Stelle anbringen. Für Erstkunden ist das Erreichen von malagacar für die Rückgabe des Fahrzeuges eine Geduldsprobe. Wir sind mindestens 1/4 Stunde umhergefahren, bis wir bemerkt haben, dass gleich nach dem Rondel rechts abgebogen werden muss. Da wir nicht sicher sind, ob in den Unterlagen ein entsprechender Hinweis für die Rückgabe des Fahrzeuges vorhanden war, fliesst dieser "Negativpunkt" nicht in die Bewertung. Wir werden auf jeden Fall beim nächsten Spanienbesuch wieder malagacar berücksichtigen. Vielen Dank für Ihre Bemühungen und Ihre Kundenfreundlichkeit.

Used Malagacar between the 28th Aug and 6th Sept. The overall experience was great, although the queue outside the office was a bit long, I think this is undestandable due to the large number of customers. The car was great apart from few scratches and so were the staff. As we got lost on the way back and about 1 and 1/2 hour late for our car return time, we were quickly taken from the office to the airport by one of their drivers saving us the hassle of waiting for the minibus. So thank you Malagacar and will be using you again soon.

Alberto, I paid a deposit of 1000 euros and that was kept by your company. I have that receipt and it's also verified on my credit card records. I can get reimbursed by my insurance company if you repair the car and send me the bill. Please help me with this.

Reply by Malagacar.com
Hello,
Of course we will help you. Let me be in contact with our account department so we will send you the invoice.
Regards,
Alberto
 

I have not been able to get a response about a car scratch that would be covered by my insurance company. Instead this company kept my 1000euro deposit and has not responded to my repeated requests for the repair bill. If they had truly repaired the car and sent me the paperwork, I could've filed it and gotten my 1000 euros reimbursed.

Reply by Malagacar.com
Dear customer,
Thanks for your mail. I am trying to find the conversation but with email “stinewilcox@gmail.com” I can find nothing. Anyway You have not paid 1000 € unless 284,35 €. Attached you can find the car’s picture damage.
Regards,
Alberto

I have used MalagaCar.com for well over 3 years and over this period of time have Incurred several different Issues, however I can also state that they do manage to resolve all problems 100%..... Genuine, reliable company that you can trust, not a lot of those around In my experience

I have read some of the reviews and I do not understand where these people are coming from , how long have I used yourself 12 15 years and I use you every month an excellent company the staff are second to none as is there cars I have recommended the company to many people who have not been let down . One thing I would like to ask is I had the Range Rover from the 3rd to the 12 Nov I left my good lighter in the car could you please check and I will pluck it up when I am back on the 31st Dec thanking you in anticipation Stephen brown .

We hired a car with Malagacar for 1 week in october. Delivery went very smooth. Car was OK and the price -full option- was as announced with no extra charges or hassle. We most certainly will repeat the experience.

Sorry, but we have just had a very disappointing experience with Malagacar. My daughter and boyfriend had reserved a car for 11 days. We went to pick it up, but they didn´t bring passports. However, each had driving lisence with picture and bank card with picture. Both are accepted in Norway as ID. BUT - "no way" said Malagacar " you´re in Spain now". Only DNI or PASSPORT! "Do you have a courtesy car or any kind of transport to help us out? A 30 min drive - bus/train takes 2 hrs" "Can we email a picture of the passport? " NO - NO -NO. A hostility and stubbornness I have never before encountered. We went to their neighbor, got a car, and drove happily away. Same car, same price and with a PROFESSIONAL and FRIENDLY service !!!

Reply by Malagacar.com

Dear Knut,
 We are sorry you were unhappy but by legal reasons the passport must be shown so a copy is not enough. We gave you the option to bring the original one but We cannot leave the office and go with you to pick it up.
Regards,
J. Alberto Anglada