Отзывы Malagacar.com - Page 63

We have been using Malaga car for the past 3 years, regularly around 4-5 times each year. Prior to that we tried several competing car hire businesses, operating around Malaga airport and felt compelled to keep searching as service on collection or drop off was consistently average. Malaga car has proved to be consistently excellent, quick to organise at collection, no fuss at drop off and all staff, without exception, in our experience are courteous and cheerful ( the latter is so important, at start and end of a holiday). In particular , Fran Fernandez stands out among a good team, he really goes the extra mile to get you in your car and off with a smile , what more do you really want. Fast efficient service with a smile. We recommend Malaga car to friends and family visiting our holiday home and have never heard of any problems. Well done Malaga Car and very well done Fran, you clearly enjoy your work and working with your team. This is only the 3rd review I have ever left in 52 years........you must to be REALLY GOOD to get me to bother writing a review!

I have been using Malaga cars for the last 8 years along with several members of my family. I have always found them very helpful but this time things have changed. They have less staff and you can be queuing for a car for one hour in the heat. When I collected my car at 12.15 pm (flight delayed one hour) I was told my booking was cancelled which it was not. I was then told that I would be charged an additional fee of 35 euros as it was after 12 midnight. I was renting the car for one month and specified a white car but told I was lucky to get one which was dark grey. Never experienced this before with Malaga cars very disappointing that the customer services has gone. When I displayed my dissatisfaction I was given a card for the complaints department. Not good enough when I rent 3/4 times per year!!!!

Reply by Malagacar.com
Dear customer,
 
Thanks for your words. We have not less staff unless more. The booking was not cancelled. The booking 881381 was made by You on February 17th. Your car was picked up at 00:21 and not 12:15 so this is why You were charged 35 € for late arrival.  
Term and conditions which are in your voucher confirmation: Collection of vehicles between 23 h and 8 h / 11 pm and 8 am. The collection of vehicles between the mentioned hours has a surcharge of 35 €.
You can request a colour but if We have not that color car available, We cannot give you it.
Term and conditions which are in your voucher confirmation: We do not guarantee car brand, model, colour or engine type when booking as we work with car groups.
 
Regards,
J. Alberto Anglada

 

Fast check-in, nice staff. No pressure for extra insurance. Car in good condition, only the child seats a bit dirty, we had to wash them down on arrival at our destination. Easy return and no extra costs which other companies often tries to charge. Will use again in next visit (and check the child seats an extra time)

Hallo erst mal ein Lob. Unsere Leihwagen waren immer in Ortnung und die Abwicklung funktioniert tadellos.Wir haben schon sehr oft ein Auto gemietet. Und jetzt mal eine Beschwerde, in unserem Kundenkonto steht nichts drin und bei den Buchungen auch nicht. Wir haben schon per whatsapp und email nachgefragt und keine Antwort erhalten. Wir haben noch eine Frage, im Internet steht km frei, wir haben wieder für September gebucht, da steht jetzt wir sollen ihnen mitteilen wenn wir mehr als 2000 km fahren.Im April werden wir wieder ein Auto für 2 Monate buchen dann sind 2000km sehr wenig. Grüße aus Deutschland

What an excellent company. Prices were very competitive. Vehicles were in very good condition. The airport pick up and collection was very smooth. Will definitely use again next time i go to Spain

Hasta ahora, siempre que he alquilado con estos señores, todo a sido correcto. Sin embargo, esta vez ha sido extraordinario. Nos quisimos dar el capricho de alquilar un "cabrio" y reservamos un fiat 500C. ... y tuvimos la gran suerte de poder ESTRENAR un 500C rojo "passione" con 7 km !!!. Si, si: 00007km !!! i encima automático. Ademas, tanto en la recogida, como en el regreso, el trato fue excelente. Incluso con personas que llevan un montón de horas trabajando o otras que tienen previsto pasar toda la noche ahí. Solo un comentario para mejorar, es facilitar una descripción de como llegar de vuelta con el coche, ya que las indicaciones en la carretera son nulas. Tuve que dar unas vueltas para encontrarlos, cuando íbamos justos de tiempo... El resto genial. Espero que la próxima vez pueda tener tanta suerte. Gracias

Just returned (June 12, 2018) having hired another car from Malagacar. Everything ran smoothly from pick-up from airport (bit of a walk) to receiving the car, including an upgrade to a BMW 1 series that was a very good car to drive. (I always take the full pack which speeds things up). My only problem is not with the hire but I have been hiring a car twice a year for at least the last 8 years and but still only receive 5% discount. Is there something wrong with my account as I am now looking to book again for September.

Was using a different company for years and switched to malagacar.com last year and have found it fantastic. Very competitive rates and efficient friendly staff. Am using them again this summer also, as are my extended family who also find them equally as good

This company is absolutely fantastic . I had to return car back a few days earlier for a funeral and they refunded me the days that i didn't use it . They are so professional and helpful . I would highly recommend this company and I will certainly be booking them again . Thank you Malagacar.com

So pleased I changed from an on airport company. The whole process from arrival at the airport to driving the car was quick and easy. There were no queues in the office and the check in process was very efficient as was the return of the car. Will definitely be using you again.