I have used your company for many years never any problem I would not think of using anyone else.. I just wish the pick up at airport was more organised people just push past and jump queue whenever they see your mini van coming .. regards john
They claim No Fuel Ripoff. Not true. I carefully brought the car back with appreciably more than the half tank they gave me and still they put the whole amount on my credit card without telling me. Also the pick up from the airport was absolute chaos and the queues at the office were very long and being dealt with with all the customer attention of a benefits office. Rubbish. Dishonest or incompetent or both. Avoid.
Reply by Malagacar.com
Dear Mr. Doyle,
We are really sorry for this incident and the amount of 37,80 € will be refunded to your credit card. We claim "No fuel Rip off" and this is true.
When you made the booking there was a technical error that didn't display the different rate packs we offer, so your reservation was registered as “Basic pack” in our system, meaning that the fuel must be paid in advance and return the car empty. When you called on Saturday, my colleague Miguel saw the basic pack was applied to your booking, so there shouldn't be any refund for unused fuel, but I've checked the system and I can see that you were not offered the different packs (please have a look at your booking confirmation), so I understand the reason you were confused and brought the car with fuel.
Please accept our apologies.