I use Malagacar every 2 months or so, have rented with them at least 20 times in the past few years. I love this company because it is very well organized, the shuttle buses are frequent and fast, the wait at the rental desk is usually reasonable. Prices are good, much better than on-site agencies, and the cars are fine quality. Last time I came, you had a new system giving out number tickets in the arrival hall to avoid having people fight for the shuttle bus, that is a VERY good idea! Thanks for that. Three places for improvement: as mentioned by other customers, I found myself waiting in line although I always purchase the VIP pack. Nobody ever seems to be at desk 3 and it is not clear if you are allowed to jump the line. Secondly, it would be nice for your frequent customers to have the drivers licence and id card in your archives so they do not have to be given each time. Also so that one driver can pick up the car if there are 2 drivers. Finally, minor detail but annoying, problems with the client login space on your website have gone unsolved despite numerous emails over the past year. These are minor things all in all Malagacar is a reliable and honest company giving great service for a reasonable price.
Szybko, zgodnie z warunkami, a nawet lepsze auto:), rewelacja. Przy opcji pene ubez. zero problemów z oddaniem samochodu, a spieszyo si nam. Jedyne rozczarowanie to fakt, e nie pracuj zgodnie z obietnic na stronie 24h/7,(Never closed 24/7 - i'ts not true :( ) , co przy wylocie o 6,20 i oddaniu sam o 5 rano, bylimy na styk. Tu ukon w stron pracownika, by 30min przed umówionym czasem.. Uwaga dla przyszych wynajmujcych- czyta maile! Mniej stresu przy odbiorze auta:) Mobilne wakacje byy super;)
I cannot become a client. There is is not a section to allow me to become a client. How do I login?
Reply by Malagacar.com
At this link http://www.malagacar.com/password_help.html you can apply for your client login.
Used Malagacar for years, great cars competitively priced. The only problem has always been with the pick up "carry on" getting on the bus at the airport. I thought the introduction of number allocation upon arrival would have resolved this but that has stopped. I then noticed their "Full Pack" option; this promised and I quote "priority check-in with express pick-up & return service" so I booked it. Just back from Malaga yesterday and having experienced this new service I need to comment, 1) No change to the usual fighting and chaos to board the bus, 2) Very long queue at office stretching out the door, no sign of a "full pack" priority check in. That said a staff member walking past asked if any one had purchased the full pack and at that point I was lead to the front of the queue and checked in. (That was worth any extra money I paid as I was spared a long wait in the queue), much to the other customers disgust. 3) When returning the car we where shown to the bus and sat there whilst it was filled to capacity before setting off. Is this the express return service advertised under the "full pack"? Again happy with the car and service received, but company needs to take note.
Reply by Malagacar.com
Dear Mr. Laughland,
Thanks for your words which are really welcome.
No change to the usual fighting and chaos to board the bus,
You arrived in rush hour with other 35 families. We are working with a system based on "numbers in order of receipt system”, precisely to avoid jostling. Anyway I'll talk to the staff to emphasize to all customers who have to avoid pushing. Shuttle drivers will be aware that all are carried in order of arrival.
Very long queue at office stretching out the door, no sign of a "full pack" priority check in. That said a staff member walking past asked if anyone had purchased the full pack and at that point I was lead to the front of the queue and checked in. (That was worth any extra money I paid as I was spared a long wait in the queue), much to the other customers disgust.
We are working with single line and the staff ask every minute for customers with Full Pack conditions so this is why the staff was asking for. The full pack includes Full insurance, extra driver and half-half policy and for free no waiting time so you were not overcharged for no waiting time. For future bookings go directly to desks number 3 or 4 and don’t wait the queue.
When returning the car we were shown to the bus and sat there whilst it was filled to capacity before setting off. Is this the express return service advertised under the "full pack"?
Always is possible, the customers are drive to departure with the own car.
J. Alberto Anglada