MalagaCar.com reviews - Page 102

4.6 out of 5.0 based on 2553 reviews.

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (2 out of 5)
Arriving Malaga tomorrow and I have booked with Malagacar.com once again !! Always reliable and friendly with best value and clean modern cars. Dave Thomso
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
WE HAVE BEEN USEING MALAGACAR FOR ABOUT THE PAST 2 YEARS WE COME TO COSTA DEL SOL AROUND 6 TIMES A YEAR AND WE HAVE NEVER BEEN DISSAPOINTED IN THE SERVICE I WOULD HIGHLY RECOMMEND THIS COMPANY.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.

Reply by Malagacar.com
Dear customer,
 You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada

From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
This is the third time we have rented an excellent almost brand new car here to our complete satisfaction, therefore we recommend this rental company to everyone, they have good cars and are very reliable with no fuss about buying insurance, you indicate what you want yourself, in short a reliable car rental company has a very good price-quality ratio compared to others and with a huge service package in positive form, for 2018 we will rent our car again for five weeks at this company, our advice is to take advantage of this, regards AJ
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Quick and efficient at pick up, but most importantly you know that there are no hidden extras to pay for. I used this company because of the positive reviews and was vey glad that I did. Will use again!
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I can't say that my experience with Malagacar was the most conclusive... I had reserved a Clio or similar city car with GPS, an excerpt of which is below: Reserved vehicle group: C2 - Renault Clio 5 doors with GPS - or similar. However, imagine my surprise when I found that there was no GPS on the vehicle, in this case an old Megane... Returning to the reception I managed to understand that it was necessary to pay 60€ to have a GPS. The language barrier being an obstacle (no one speaks French) I preferred to let it go. But I still think there is false advertising! Another remark: I rent a car every year for my trips and this is the first time I have had a car with such stained seats. And no remarks in the document attesting to the condition of the car... In short, for me it's Low cost, if you're not too picky it can suit you!

Reply by Malagacar

Dear customer,
You are right and the car you ordered is a small car with GPS. We feel the mistake that the staff made and we also think that you are not satisfied with the car we gave you.
The opinions of our customers are very important to us.
Regards,
 J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (2 out of 5)
Aside from a long wait at pickup time (several flights arrived at the same time) very happy with the service. What was slightly disconcerting, having dealt with other hire companies, is that clearly malagacar are not really very interested in minor dings and scratches. Our car had a couple of very minor marks and we noted them down but the rep wasn't really interested. On return, the rep barely glanced at the car. This is great and sensible, but it would be helpful if they made a rule in their terms like "Small marks less than a 5c piece will not be charged unless there are excessive." - lots of people were fretting over inspecting the cars and baffled that it didn't happen. Drop off was instant, and the transfer was quick with no hanging around to fill up the minibus. We received a minor upgrade from the agreed car. Managed to turn the Spanish dashboard into English and also had to reset a tyre pressure warning light - but I like a challenge (and Renault really don't know how to make cars so it really was a challenge)! How car hire firms should be.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Long-time customer of Malagacar for years. Always 100% satisfied. A week ago we lost our deposit of 1040 euros. A crack was found in the bodywork upon delivery. Check the car carefully when picking it up. We had no evidence that the damage was not ours.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
after a lot of research I decided to rent from malagacar. cannot agree more with all the positive reviews. after arriving at the airport , I was swiftly transferred to their office and got my car, returning the car was even quicker. The staff was friendly and approachable. and the money taken from my credit card was accurate. Will definitely use again and recommend. Thank you. Well done.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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