MalagaCar.com reviews - Page 104

Dear Manager of Malagacars.com, (see also email to: info@malagacar.com I recently hired one of your cars for a 9-day period (booking no. 1251391) and as usual the service and quality of the car was excellent in keeping with my previous experiences with you over the years. Unfortunately, an incident on the car’s return marred what was otherwise a very pleasant holiday. On returning the car I accidentally left my expensive Bose headset on the floor on the passenger side. I soon discovered this when I was in the terminal of the airport. One of your Staff members that was dropping off passengers was good enough to call your office and was told they had found my headset and would return it to me with the driver on the next passenger drop-off. To my great disbelief when delivered, the headset and its charger were removed from the box (see below). I knew the headset was in the box because I personally put it there 10 minutes before handing back the car. I must conclude that this headset had been taken inappropriately by one of your employees. I could have gone back to your office as I was angry and made a lot of noise in front of your customers and employees, however I am confident that you will take my report seriously and will investigate it further as I am reluctant to make this a police matter. Looking forward to hearing from you Sincerely, Mrs. J.C. Vlaanderen-Dowling

Hire agreement No 102138001 27/08/22 I would like to thank the lady on your reception desk when booking me in could see I was struggling with the heat and perspiring excessively after showing me to the car returned a minute later with 2 bottles of water, I think her name was Elizabeth. Many thanks again , we wil use your company again, David Fletcher.

Hire agreement No 102138001 27/08/22 I would like to thank the lady on your reception desk when booking me in could see I was struggling with the heat and perspiring excessively, after showing me to the car returned a minute later with 2 bottles of water, I think her name was Elizabeth. Many thanks again , we wil use your company again, David Fletcher.

Very disappointed in the car hire in August. The car we were given was very damaged when we took delivery, full of scuffs marks and knocks and it wasn't very clean. The radio didn't work properly, and it drove like it needed a service. The windscreen wipers didn't work because they were damaged. I had to replace them at a cost of nearly 40 Euros as we were caught in a massive storm and were unable to drive at all. I have photographs. When I raised an online ticket about this there was no response. There is no capacity to report this any other way.

Good Value for money. Smooth pick up. Friendly Bilal gave us better booster seat for child then we ordered. Just the car could be given to us cleaner.

I would just like ro express my thanks for your continued good work. I have been a regular customer of yours and that is because of your service which is top rate. Every time I hired from you your staff have always been polite and helpful. I was surprised that I had an upgrade to a nice automatic this week and would like to say thanks for that. Carry on the good work and look forward to seeing you soon.

Good service both at the airport (shuttle bus) and at pick-up. No unnecessary administration or urging to take extra insurance. After 15 minutes already on the road with a nice, clean car. Same experience when bringing the car in. In short, an absolute must if you want to rent a car in Malaga. Tip: take the Full Pack.

This was what I sent to yourselves yesterday with no reply. Can I just share my experience of Malaga staff today. We waited over an hour for a bus to pick us up, then another 70 minutes in a que to get the car. I am awaiting a new hip and was in agony waiting in that heat. Then got called to the desk by a young girl, this young lady needs to be put on a course how to handle customers who had waited for well over two and a half hours to get our car. We had been travelling since 3am this morning landed at 1.35pm and didn’t get our car until 4pm. I had asked how we can go over to Gibralter for one day and how much it would cost, she ended up really shouting at me, no respect for me or my husband both in our 70s, she was so upsetting I came away in tears. All your other staff were lovely and people way back in the que were getting their cars well before us, it was our worst experience with Malaga car.

malagacar.com answer:

Dear Maureen,
 
Thanks for your comment which is really welcome. First of all please accept our apologies if the service was not the standard one and I will talk with the staff in order to avoid this kind of situation. I can see your flight arrived (landed) at 13:41. At 14:27 you were met by my colleague at the airport and the payment was done at 15:38. Then I can think You were waiting since You were met by our staff after an hour which is not a short waiting time but is neither 2 hours and a half.

Regards,
 

The best car rental company in Costa del sol. Never any problems. Great choice of cars at great prices.

Excellent service from member of your staff on Monday 5 September to help us locate our hotel. I think his name was Miguel.