MalagaCar.com reviews - Page 109

I have used MalagaCar.com for well over 3 years and over this period of time have Incurred several different Issues, however I can also state that they do manage to resolve all problems 100%..... Genuine, reliable company that you can trust, not a lot of those around In my experience

I have read some of the reviews and I do not understand where these people are coming from , how long have I used yourself 12 15 years and I use you every month an excellent company the staff are second to none as is there cars I have recommended the company to many people who have not been let down . One thing I would like to ask is I had the Range Rover from the 3rd to the 12 Nov I left my good lighter in the car could you please check and I will pluck it up when I am back on the 31st Dec thanking you in anticipation Stephen brown .

We hired a car with Malagacar for 1 week in october. Delivery went very smooth. Car was OK and the price -full option- was as announced with no extra charges or hassle. We most certainly will repeat the experience.

Sorry, but we have just had a very disappointing experience with Malagacar. My daughter and boyfriend had reserved a car for 11 days. We went to pick it up, but they didn´t bring passports. However, each had driving lisence with picture and bank card with picture. Both are accepted in Norway as ID. BUT - "no way" said Malagacar " you´re in Spain now". Only DNI or PASSPORT! "Do you have a courtesy car or any kind of transport to help us out? A 30 min drive - bus/train takes 2 hrs" "Can we email a picture of the passport? " NO - NO -NO. A hostility and stubbornness I have never before encountered. We went to their neighbor, got a car, and drove happily away. Same car, same price and with a PROFESSIONAL and FRIENDLY service !!!

Reply by Malagacar.com

Dear Knut,
 We are sorry you were unhappy but by legal reasons the passport must be shown so a copy is not enough. We gave you the option to bring the original one but We cannot leave the office and go with you to pick it up.
Regards,
J. Alberto Anglada

We have used Malagacar.com for years. Lately we are using them even more as we now have a property near Malaga. We have found them very efficient and very well priced. We arrive, get our number, wait a very short time and get whisked to the office to be processed. Why get an expensive taxi when you can have a car for a week for less then half the price.

Malagacar I've been told are "The best of a bad bunch" as rental companies love to throw in admin fees, hidden charges, etc. I got to malagacar and I was told that paying in cash meant I had to take out €36 insurance. OK, I'll pay on debit card, oh but that means you have to take insurance too. How can I pay but not take the insurance? I got an explanation I didn't understand, but was told that if paid on credit card I wouldn't need insurance. So I did, I was told my payment was rejected, I told her to try again and it worked. I've come home and there are 2 transactions. They charged me for the insurance! The sales assistant was rude and I was just annoyed by the whole affair. The sale was dishonest and after a long flight I just had no fight in me t dispute it. Bad bad service!

I have hired cars from Malaga cars for many years. I previously used many other hire companies at Malaga Airport. No other company is as good as Malaga cars for efficiency and treatment of customers. I advise customers to use the full package as you will have no problems also in my experience the price you pay even with package is still much cheaper than same cover with any other company. Also, you get a good vehicle. 10 out of 10 regards David.

Used them twice this year (July/November). Absolutely no issues with them at all but, believe me, deciding which company to use based on all the online reviews is a nightmare. Opted for Malagacars and have no regrets whatsoever. Excellent service, great prices and good vehicles. Highly recommended

We have used Malagacar at least twice a year for the last four years and been satisfied with the service. We have noticed a steep decline in the level of service this year. Since the introduction of the FullPack, the collection from airport is chaotic, in fact we now find it quicker to walk and forget the bus... Once at the office, the queue is out of the office door, and for customers like us, who took the webrate (middle price option) you can get to next in queue only for the minibus to return with the latest pickup and find yourself behind several customers. It now seems that you need to almost double your charge to be attended to in reasonable time. There were 4 desks dedicated to FullPack, and the one for all others was unmanned. As regular customers we take advantage of the return customer client login for slightly reduced rates. However, the car we receive this time was very poor standard. Underpowered and covered in scratches and dents.. It was an old model. It is such shame that you have chosen to change your pricing strategy and the way you organise airport collection and booking desks. Rather than improve, it feels from the last 2 visits that the service has deteriorated. I hope you can review the situation as if the only way to get adequate service is to pay the fullpack rate, then you are no longer as competitive, even with client discount. Kind regards

Reply by Malagacar.com

Dear Mrs. Bolton,
Thanks for your email.
I am sorry you are not happy with the service but the full pack advantage is applied once the customer arrives at the office although we have a system based by order of arrival so nobody can take the minibus without it. With this system jumping queues is avoided. I can see you didn’t meet my colleague at the airport so you didn’t have this number.
  
We offer Priority attention service for customers who take Full pack so Web pack doesn’t include this service. Web pack includes half-half policy and a free additional driver. Anyway your flight landed at 10:44 (in rush time with other 29 families) so we think you could leave the terminal about 11.10 – 11.15 (I cannot check it because didn’t meet my colleague at the airport) and at 11:46 the contract was signed by you so you were served about 11:35. We don’t think this is a long waiting time.
 
The car rented was an Opel Corsa with 2 years old and only 40.000 kms. In order to take more powerful cars you must choose group C1 or higher.

We always promise best value and this is what we offer. Maybe you can find cheaper options but you must be careful with hidden extras like fuel policy and exorbitant fuel prices, really high deposit…

Regards,
 
J. Alberto Anglada

I have used malagacar for many years often two to three month period.excellent company I will always recommend them