MalagaCar.com reviews - Page 128

The best car rental service, user friendly internet booking, reliable service on spot, efficient, phone assistance, we have been using regularly and are very satisfied.

I rented again in May for 12 days. As always, top service, very nice well-maintained car. Returned quickly and without problems Best regards Lothar Huth

This is the first time I have rented a vehicle from Malagacar. I am very satisfied with my choice, especially the value for money. I would go back to Malaga in 2022 and rent again from Malagacar without hesitation.

hello, we hired a car last week and now when we're back at home i see that you made a charge of 17€ ???? on my credit card.we received the car with full pack and the range of km was411 km with starting km 22.588km.when i bring back the car the range was 499km with 23.271 km. i think that is not correct from Malaga cars. I have screen picture of that. Luc De Swaef

Booked a car with Malaga Car for two months,unfortunately due to a family bereavement I had to return the car after two weeks. They were so understanding and refunded me the balance of my payment within a few days. Excellent service every time. I would not book a car anywhere else. Brendan Vaughan

The last time we stayed in Malaga we rented a car from Malagacars and were super satisfied with the service and competitive price. We will definitely rent from Malaga Cars again next time.

This happened more then 10 years ago and I hope Malagacar changed their processes for providing assistance. We had a flat tyre in Sevilla on a spanish bank holiday and called the assistance number. Irene took the phone and told us that we need to go back to the hotel but refused to arrange a tow car or any repair service. I was travelling with my family a one year old and a 6 year old my wife and me. The hotel was in the old city of Sevilla and carrying the 100 kg luggage back to the hotel was impossible as we already checked out. I asked her as well if she could look up in the interent a number of an open car towing shop. Again refusal to provide service. At the end I arranged all myself and had to pay EUR 344.14. After many email exchanges Jose Alberto Anglada wrote on 15 October 2010 the following Dear Mr. Schaffner, Thanks for your email. I have been speaking with Irene, the staff who answered the phone. Firstly, she told You the tow truck was covered by the insurance but We had to call them, so in this case You had to pay nothing about this. If You called, You had to pay for it. Anyway I need You give us the receipt and I will try the insurance company pay for this but I have to try I t before. We need as well the invoice for wheels and then We can give You back the money but the wheels, but only this at the moment. Regards, J. Alberto Anglada What Irene told Jose Alberto Anglada was an outright lie she never told us that the tow truck was covered by the insurance. Even worse she never offered to arrange a tow truck at all. I wrote a letter to the owner of Malagacar , Jose Amos Garcia Magallanes, attaching all the invoices and the email exchange with Jose Alberto Anglada. Mr. Amos called me up and told me that for him this is serious business and he would need to make Irene redundant if my claim was right. I told him that if she had done her job the first thing you would ask with any assistance service is, where are you located. She never asked that. I told him to ask Irene if she knew and if she recorded our location. I knew she could not document her claims. There is a unique logic to this. If you call an assitance service you call them because you are in trouble and you need help and you'll do anything to support them providing you with help. Who on earth would call an assitance with the intention to tell that she/he arranges everything on their own so that the assitance does not have to do anything. If you rent a car with Malagacar the first thing I would do now is call the assitance of Malagacar and tell them that you are in trouble and listen well what the first questions are. If they refuce then it is clear if they don't ask where you are located then I would immediately return the car otherwise if you are stuck somewhere you are then really in trouble. Andreas Schaffner

Perfect service, great cars, friendly staff

We rented a Kia Ceed from November 2020 to March 2021. Everything was fine. We were very satisfied with the almost new car with few kilometers and a good rental price. We want to book again in November 2021 - March 2022.

Been using Malagacar.com for around 15 years. I wouldn't dream of going anywhere else