MalagaCar.com reviews - Page 128

4.6 out of 5.0 based on 2481 reviews.

Since 2012, I must have rented a car for about 7 times with Malagacar. I never have experienced any problem with them. The bus shuttle is very convenient, and when returning the car, they take you back to the airport quite fast (with bus or your rental car). I never had to wait more than maximum 10 minutes to get my car and return is even faster. The cars are recent, mostly clean and in good working order. Sometimes you even get a free upgrade.. ;) ;) Important as well: Unless other companies at Malaga Airport, you are charged with additional fuel costs. (Once I rented a car at R..ordc.. in Malaga Airport, and I can guarantee you: once and never more! I got charged approx for an extra 25€ just to fill up the car!) At Malagacar you just pay for a half tank, and you can bring it back empty. So, no complaints at all, no remarks at all? Yes, only one remark concerning that half tank system. No one (with some common sense) will bring back the car with a complete empty tank, taking the risk to have a break down going back to the airport. So they are always on the winners side at Malagacar. But I prefer to "offer" Malagacar that small fuel amount than to get ripped off by having to pay "fuel charges" plus the fuel itself. Otherwise: All perfect. In a couple of weeks I have a new car rental in Malaga. Guess at what company I did my reservation again... You are Right ;) Why change a winning team?
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Excellent car hire company. Have used Malagacar.com 4 times now, and have been highly impressed by the quality of the service and cars. No hidden surprises,honest and upfront insurance details, and very fair fuel policy. My congratulations to Alberto Anglada for running an excellent team. Thanks! Alan Walke
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Good service overall. I am giving this feedback so that they can improve the car pick-up. I waited in a line for 1 hour since there were many customers and only 2 counters open!!
 
Response from Malagacar.com
Good afternoon Veronica,
Thank you for your comment which is really important to us. We are sorry that you had to wait for the vehicle pick-up. We are aware of this as 2 other colleagues had a delay with deliveries on the coast.
We are sorry for what happened.
Regards,
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (4 out of 5)
Absolutely fabulous service yet again. Thank you.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
I have booked cars with malagacar so many times. It was always trouble-free and safe. I am very satisfied. Do you get a voucher code as a loyal customer? Many thanks!

Response by Malagacar
Hello Mr. Rudnik!

With our new loyalty program, you will receive an increased discount on every booking. Please take a look at our newsletter. Please always book with your customer login. The discount is then automatically calculated depending on the number of completed bookings.

Apply for your customer login at this link:
http://www.malagacar.com/password_help_de.html

You will receive the voucher code via Facebook.

Best regards,
Malagacar.com
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
During 2015 & 2016 I have frequently rented at Malagacar.com (always on the "full insurance" basis): excellent & quick service (in / out), spotless cars, no surprises. In comparison to the big international players, which I used before, the price/quality is excellent.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Dear Sir/Madam, I have also been renting the vehicle for our vacation from you for several years now. In 2 weeks I will be back and have reserved with you. So far your service has always been FIRST CLASS friendly staff, fast handling, cars in good condition and for me the best prices there are. However, I see in many reviews complaints about the long waiting time until the bus comes to pick up. I have now booked the Full Pack Rate which includes the following full-pack rate includes Half-half fuel policy Priority check-in with express pick-up & return service Fully comprehensive insurance WITHOUT EXCESS FREE additional driver Free cancellations & amendments Unlimited mileage VAT included The vehicle will be delivered with half a tank of fuel and you will have to return it alike. If you don't return the vehicle with half a tank of fuel, you will be charged the missing amount of fuel. I hope this Express Pick Up takes place Best regards Lothar Huth
Response by Malagacar.com
 
Hello Mr. Huth! The “Express pick-up” refers to the pick-up of the car at our offices and not of the customer at the airport.
Best regards,
Malagacar.com
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Arrived at 23:20 could not find the rep at the airport not a great start! Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car? Drove to Nerja, on route I noticed a brake pad warning light displayed, on arrival I noticed the driver’s side rear light not working, sorry that’s not safe for driving late at night on unlit motorways. Phoned them the next day no answer so I emailed received a reply saying to bring the car back to the airport to exchange it, I replied “sorry not prepared to waste at least 2 hours of my time” they then replied saying a tow truck could be sent to collect the car a taxi would be issued to bring me back to Malaga airport to collect another car! I replied asking them to deliver a replacement car and the driver could then take the Punto back (logical I thought) email reply said that’s not possible??? I explained all this on returning the car after my week’s holiday; the receptionist was very understanding and sent an email to his boss saying I would receive some discount. Nothing has happened!!
 
 
Reply by Malagacar.com
Dear Mr. Morgan,
 
Thanks for your email.
 
Arrived at 23:20 could not find the rep at the airport not a great start!
                Our representative person is always just after the sliding door so may be our colleague was with one of the other customer who arrived at same time.
 
Collected a Fiat Punto, rear parcel shelf missing they did not have a spare and was not offered another car?
                We always have spare parcel shelf so I will talk with the employee who gave you the car to avoid this problem for future customers.
 
Drove to Nerja, on route I noticed a brake pad warning light displayed,
                The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.
 
On arrival I noticed the driver side rear light not working, sorry that is not safe for driving late at night on unlit motorways.
                The car is rented at the moment and I have just called the customer. At the moment He says the car is ok. Anyway I will check the car when this is returned.
 
Regards,
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Recently used end of April. Great service, only downfall was waiting time even though I had VIP pickup. A separate queue for those who have paid the extra would be good. Other than that can't fault it.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We will only use Malagacar, excellent friendly service and a happy, stress free experience.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

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