Beware of this company! First because what you book on Internet does not correspond to the services they charge and second because paying half a tank is theft, because the price they are charging for a half tank is far cheaper at the petrol station.
Response of Malagacar.com
Dear Ms. Lekue,
Thanks for your comment. We are sorry, but we don´t not really understand your bad impression, because what you book online is exactly what corresponds to the billed services. Following are the services paid and the paragraphs duly noted (and not precisely in small print). We also attach a copy of the booking confirmation that you received.
You paid the rent of the vehicle, which was clearly marked when you made your booking. As is indicated in the booking confirmation, "fuel and extras are not included in this amount." Similarly, following our policy of transparency, before making any booking we indicate the extras not included in your rent.
For the fuel you paid the amount of € 28.08. You rented a Toyota Aygo 70 Live with a gasoline engine. This vehicle has a fuel tank of 35 litres. So the amount you paid is € 28.08 for 18 litres, thus you paid for a litre of fuel 1.56 € (standard price). Moreover, you paid less than 30 euros, which is what we said at all times.
The last fee you paid is the "After Office hours" which is 25 €. Also this was duly noted and even showed you at the counter when you collected your vehicle.
I hope this answer might have helped you.
Good Morning José,
Thank you for your good service in April, June and July! We need 2 cars again in September and hope you can make us good offer.
We would like to thank Maria and praise her for the excellent and friendly service on arrival and pick up of the car and also the kind service on departure.
From: Jenny Reifler
We used this company for the 1st time this year. They were 1st class. Will be using again!!!
From: David Cowper
Used Malagacar.com last year in October for two weeks. Cars Opel Zafira & Toyota Auris (both diesel) were almost new, clean and in very good condition.
Had no problems taking and returning the cars.
Reasonable 1/2 fuel tank condition.
Very competitive prices, reasonable deposits (releasing in a few days) and no rip-offs.
From: Donatas K.
As a VIP regular user of Malagacar.com I was disappointed to be given a car with part of the front wing hanging off! It was exchanged when I complained but this would never have happened in the past.
I am also not happy having to pay for half a tank of fuel when I only go to Mijas, so half of the diesel was still in the tank when I returned.
Surely VIP regular customers should be able to have a full tank and return with a full tank. So, although I will stay loyal to Malagacar.com, on this occasion the rating is only 3 stars.
Response of Malagacar.com
Thanks for your email. The reason why we have the half-empty fuel policy is because we understand it is not easy to spend a full tank of fuel. Anyway I can see you returned your car nearly empty. As a loyal customer, for your next rentals in case the car is returned with the same level of fuel we can refund you the money paid in advanced for it.
J. Alberto Anglada
From: Stan Blacktop
I had a rental car for 3 weeks and I was pleased with the price, vehicle and staff as well as the booking process of the company malagacar.com. I would love to book here again. Honest and fair company. *****
From: Heinz Thiel
We had a car for 3 weeks from Malagacar.com. After two weeks the air conditioning stopped working in the Nissan Juke. We called the office. Unfortunately there was no other option but to approach the office at the airport (75 km single trip). It was not quite optimal.
What was really good, without arguments and in no time they gave us another car, a Qashquai, without additional costs etc. We appreciated this a lot.
The cars are new, value for money very good, the service is friendly and good.
We will be back!
From: Zufriedener Kunde
We have been using malagacar.com for years now and have always been very happy with service,car provided and airport transfer service.
From: Christopher Bell
Dear staff of Malagacar.com,
I want to thank you for your excellent service yesterday - fast and friendly, even the house was full and everybody (including me) was in hurry. You are absolutely the best car rental among the many I´ve experienced in the Malaga airport.
My best wishes,
Dr. Annika Forsander
From: Annika Forsander
We have been hiring a car from Malagacar.com during 2 weeks.
Excellent service, excellent price, we´ll definitely come again.
From: Andreas B.
Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail: email@example.com.
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