MalagaCar.com reviews - Page 132

Disappointed. Car was filthy inside, it felt like someone had been sleeping in it. After using car used antiseptic on hands to avoid infection. Car drove ok but faltered and suspension juts carried on bouncing after any large bump. Service ok. Will not return.

Reply by Malagacar.com
Dear customer,
I am sorry but I cannot find your booking by name or email given. Please let me know the booking or contract number so I will see what happened.
Thanks
J. Alberto Anglada

I have been renting different cars in Malaga for four months now. I have tried different companies, more expensive as well. And I have also been tempted to choose cheaper companies, but so far I I have been put off by the reviews and did not dare. The last times I have chosen Malagacar and I have been really satisfied. Easy to find at arrival, quick shuttle and quick and nice service at the office. The cars are not new but absolutely without problems. There has been some scratches which I have shown to the staff on pick-up, and they have been noted directly. When I have had questions I've got very quick answers by e-mail, even night time. I have paid the agreed amount upon pick-up plus half a tank of fuel. As I usually choose basic Insurance they have registerred a deposit of 1000 Euros at pick-up. I have never had any damages or other problems so the deposit has not been used. So far I can highly recommend Malagacar. And I hope the good handling will continue so I can remain a satisfied and happy customer and that I don't have to find another Car Rental Company.

I would like to share my experience of my present car hire with Malaga cars. I collected the car on the 22nd November and everything was fine until about 2 weeks later when I noticed a 30 euros debit on my credit card.When I checked with the company they informed me that it was a speeding fine administration fee.I asked for proof of where and when as I am meticulous about keeping to speed limits and as I am in Spain until mid January and if I had inadvertently broke the speed I knew that the letter would be just lying on my doormat and I will miss the deadline for payment . When I received an email reply to my request. I was astounded to see that the speeding offence was for the 18th November- 4 days before I hired the car. When I got back to Malagacars about a refund but more importantly providing Trafico with the correct driver details I am still waiting to hear from them. What I find disappointing is that I have been using malagacars fo nearly 15 years and always received very good service.On this occasion they have failed miserably. So beware if you suddenly receive a speeding fine administration fee,always check the details carefully. 

Reply by Malagacar.com

Dear customer,
Thanks for your email. Yes, we know there was a mistake so please accept our apologies for it and of course the amount of 30 € will be refunded. Day before yesterday we sent your email to the account department.
Regards,
J. Alberto Anglada

After some back and forth, I was able to get the invoice for the damage repair and get my deposit back minus the damage. This is a good company, just somewhat difficult to contact via email until after getting their attention via this review site. However, once I connected, they were very helpful.

Wir haben malagacar das erste Mal gebucht und unsere Erfahrungen sind identisch mit den vielen positiven Bewertungen. Einen wichtigen Hinweis für malagcar möchten wir an dieser Stelle anbringen. Für Erstkunden ist das Erreichen von malagacar für die Rückgabe des Fahrzeuges eine Geduldsprobe. Wir sind mindestens 1/4 Stunde umhergefahren, bis wir bemerkt haben, dass gleich nach dem Rondel rechts abgebogen werden muss. Da wir nicht sicher sind, ob in den Unterlagen ein entsprechender Hinweis für die Rückgabe des Fahrzeuges vorhanden war, fliesst dieser "Negativpunkt" nicht in die Bewertung. Wir werden auf jeden Fall beim nächsten Spanienbesuch wieder malagacar berücksichtigen. Vielen Dank für Ihre Bemühungen und Ihre Kundenfreundlichkeit.

I also payed a deposit off 1200 euro and now after 5 phone calls en 10 mails they will not sent my a invoice? What should I do, hire a lawyer?? They promised me several times to sent the invoice but after more then a month still nothing?? Booking number = 736937

Used Malagacar between the 28th Aug and 6th Sept. The overall experience was great, although the queue outside the office was a bit long, I think this is undestandable due to the large number of customers. The car was great apart from few scratches and so were the staff. As we got lost on the way back and about 1 and 1/2 hour late for our car return time, we were quickly taken from the office to the airport by one of their drivers saving us the hassle of waiting for the minibus. So thank you Malagacar and will be using you again soon.

Alberto, I paid a deposit of 1000 euros and that was kept by your company. I have that receipt and it's also verified on my credit card records. I can get reimbursed by my insurance company if you repair the car and send me the bill. Please help me with this.

Reply by Malagacar.com
Hello,
Of course we will help you. Let me be in contact with our account department so we will send you the invoice.
Regards,
Alberto

I have not been able to get a response about a car scratch that would be covered by my insurance company. Instead this company kept my 1000euro deposit and has not responded to my repeated requests for the repair bill. If they had truly repaired the car and sent me the paperwork, I could've filed it and gotten my 1000 euros reimbursed.

Reply by Malagacar.com
Dear customer,
Thanks for your mail. I am trying to find the conversation but with email “s******x@gmail.com” I can find nothing. Anyway You have not paid 1000 € unless 284,35 €. Attached you can find the car’s picture damage.
Regards,
Alberto.

I have used MalagaCar.com for well over 3 years and over this period of time have Incurred several different Issues, however I can also state that they do manage to resolve all problems 100%..... Genuine, reliable company that you can trust, not a lot of those around In my experience