MalagaCar.com reviews - Page 137

Faultless. Having read the reviews I was a bit nervous but I shouldn't have been. I saw people ahead of me in the short queue who obviously hadn't read the terms, silly mistake. Booked car at the old insurance price structure and that was what I paid. Express fuel option made return VERY simple and works well if you are going to use at least a half tank. Also because we had a spare seat their driver jumped in and took us to departures on our return. Mobile WiFi only €4 per day, makes navigation so easy on a tablet or phone. The full insurance option has jumped in price but compare the FULL cost and then decide. Even if you are a very confident driver never assume your car won't get damaged by someone else, so if you want peace of mind take the full package and be able to drop off care-free with no outstanding deposit on your card.

This was our third time using Malagacar.com and once again faultless. We were in a car within 25 minutes of landing. It was new,clean and at a great price. The return also was quick with no feeling of tension on the condition and courteous staff. We will be booking again soon.

In these days of disingenuous, opportunistic car hire firms, I cannot imagine a better car hire company than Malagacar.com.

Their business plan is obviously to take advantage of the unscrupulous competition by providing a first class, honest service. Gone are the tortuous micro-examinations of the vehicle Before and after the hire period where you end up too scared to even sit in the damn thing. I have found them to be a relaxed, friendly team and the car was in good condition. The whole operation ran smoothly. Thank you ladies & gentlemen at Malagacar.com for restoring my faith in car hire in Spain

Have used malagacar for a couple of years. Very reasonable. But unfortunately this year will be using another company. As the extra insurance to cover locks,wheels,tyres and underbody has risen by 200% from 56Euros to 168Euros in one years. Unless you check the small print you'll be in for a nasty little surprise when collecting the vehicle, on top of what you've been quoted as the cheapest price in Malaga. You can be declining the extra insurance, but then they'll just take 800Euros from your credit card as security instead. That you will loose if you happen to damage a tyre. Funny how they don't publicise this on the main advert.. Please check for youself as its all true not slanderous just the truth.

Response by Malagacar.com

Dear Mr. Bunker,

Last year you rented a car for 14 days for 310 € and this year for 15 days the price should be 300 € so this year the rental prices are cheaper but there is an insurances excess. In case you find a better quote we will be pleased to study it.

Regards,
J. Alberto Anglada

Have used Malagacarhire for the last 5 years but will seriously be thinking whether to use them again.This time my paperwork said Seat Ibiza or Opel Corsa but was given a Fiat Punto with many faults the central locking on key did not work there was no parcel shelf in boot which meant you could not leave anything in the boot the interior light did not work and when I wanted to use the windscreen washers the next day the bottle was empty which shows that this car was not checked from the last hirer to when we hired it also the bodywork was in a very poor condition with dents and scratches all over we were not impressed.A great shame.

I have used MalagaCar the last 12 years and they are FANTASTIC. Excellent service very friendly and never had a problem, I work in the UK and Malaga and always rent from them.
Go with them.

Excellent service and cars in perfect condition, we were lucky that there was no queue and it took us 5 mins to get our car, the return of the car was even quicker. Friendly staff and perfect prices. Malagacar is the car rental company you should use

Unfortunately has Malagacar has almost doubled the price since february 2015. The cars are not insured as before but there is a very expensive “Insurance excess” and to avoid it you have to pay a high amount pr day. We have been using Malagacar for many years in the past, thus it was was a shock to discover the price increase. We wrote to the director but he did not bother to answer. We are very disappointed also for the poor service.


Response by Malagacar.com

Dear Alex, sorry but I not only answered but talked to you on the phone. Please do not say that cars are not insured because it is not true and you have been duly informed. This year we offer a car rental service with insurance with excess and, optionally, offer the possibility to cover the franchise. It's the same as I explained when you called. You received the service you hired.

Regards
Alberto

I have used Malagacar on various occasions and always had great service. This year however I booked a car with a web price of 127 euros only to be then told it was actually 334 euros. I have tried phoning 3 different numbers and on each number after 3 short messages asking me to wait, the phone goes dead. This has dented my confidence in the company and I hope they take this on board

Very disappointed this time.Have always used malagacar hire this being the fifth time.The standard of the car supplied was very poor.The car had a list of faults there was no parcel shelf in boot which made it difficult with what you left in the boot,the central locking on Key did not work,interior light was not working,also when we used windscreen washers for the first time the washer bottle was empty so obviously car was not checked from one hirer to the other.Cars bodywork was also in poor condition,we will think very seriously whether we use Malagacar hire again. A great shame.


Response by Malagacar.com

Dear Mr. Tamlyn, thanks for your words. When you make a booking, this is a for a category but never for a specific car so the car you got was the car in the category C1, a small 5 doors cars with at least 1.4 L engine. About the car’s conditions I can only apologize and I will check this car personally because it is not our standard. We care that all the cars are in perfect condition and We will do the same with this one. Regards,

J. Alberto Anglada