Picked up the car on the 8th April for 6 days...
Reading a selection of reviews before booking, I had hoped for a smooth transfer from the pick-up point to the depot.
This was not the case with many customers and their cases hustling to get on to the mini buses.
Why not issue tickets (at busy times) so that once ticked off by the guy in the airport building, people can be transported in order rather than the mad scrum and chaos that we experienced.
The check in at your depot, car and return (again via minibus) were fine.
Response from Malagacar.com:
Thanks for your email. Our main concern is the customer service. You arrived in peak time with other 26 families. We are working really hard to do the best for you and we consider issuing tickets as you are right and not everyone knows how to wait their turn.
J. Alberto Anglada
From: Brian Cratchley
Hired a KA for a quick 5 day visit 17th April. Supplied with a Seat 4dr Diesel no extra charge! Fantastic, service with a smile, even though they were very busy. Been using them for years, cannot be beaten on service or prices.
From: Leslie M Gee
I have used Malagacar.com for some over 8 years now and must use them nearly every month of the year, and would like to say a big thank you on great service and great value in car rentals. I have recommended your firm to friends and family and everyone has said what a great experience and would all use your company again. I have never looked at another hire company.
From: Robert Pilcher
We visit Spain often and used to use various car hire companies until we used Malagacar.com. Since then we always use them. Excellent service. Once my husband's house keys fell out of his jacket into the car when they transferred us to the airport. In panic we phoned them. They found the keys immediately and within 5 minutes they had brought them to us at the airport. They are really superb in every way - and friendly with it :-)
From: Jacqueline Gioggi
Used this company last week and can say we were thrilled with it. Very competent staff, friendly, helpful, and they upgraded us to a bigger car at no extra cost. Someone was waiting at arrivals for us and directed us to just outside the airport where we met driver who took us the few minutes to their office. On the way back we returned car to the office as it was en route for us and someone drove us straight away to departures. All in all a great choice for car rental.
From: Carrie Duffy
I have rented twice from Malagacar.com. Pickup was quick and efficient. There was a representative at the airport who then called for a van to take us to their location. The same is true when you return the car. Their prices are unbeatable.
From: William Storfer
Hired a car for the first time last christmas, pick up was smooth and quick, staff were really helpful, on return I left my satnav in the vehicle but it was brought back to the airport within minutes. I have hired cars in Spain and othe countries for years, Malagacar.com surpasses them all for efficient, polite and helpful services, will be booking with them again this Christmas
From: Gerry Richardson
We just returned a car after a month's rental. We appreciated the prompt service on pick-up and drop-off at the airport. The car was in excellent condition and operated without any problems. The rental process went smoothly with no "surprises" and in accordance with the terms outlined on the website.
Thanks for a nice, smooth experience.
From: Eric Forsyth
I've been using Malagacar.com since they started up - several times a year. The vehicles are faultless, and their staff I would say, is the BEST. Always helpful, and replies to enquiries by mail are answered almost immediately. Absolutely top notch!
From: Dan Petter Jensen
We have used Malagacar.com 3 times in the last 3 years. Once was with our grandchild who needed a child seat. This was ready for us on arrival and we were soon on our way. I would not hesitate to recommend Malagacar.com to anyone, both for their prices and their excellent service.
From: Chris Windows
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