MalagaCar.com reviews - Page 141

Love malagacar been using them for over ten years never had one problem, I am now ready to book again but never had a discount now l am reading the reviews and find if you are on the client list or on your Facebook page I can get a discount but how do I get on client list Can you help

Reply by Malagacar.com
Dear customer,
Thanks for your email. Yes, there is a program with discounts for loyal customer. When You visit www.malagacar.com, You can find in the left menu:




Then you can get better prices.
 Regards,
J. Alberto Anglada

We were very happy with our stay in Andalusia and the welcome at Malaga car - their vehicle was scratched and dented everywhere which we reported to the lady at the office who noted everything on the contract and when we returned the vehicle we were told that everything was ok - the rest is less pleasant - we returned the vehicle at 1pm at 4pm we had already been charged for a repair and now we have to fight to get our deposit back - be very careful


Reply by MalagaCar.com:

Dear Gabriele,
 
Please accept our apologies. You are right and my colleague made a mistake because he didn’t check the system as the car was picked up by you with the damage. The amount of 526,35 € was refunded this morning at 11:49.


Again, please accept our apologies.
 
Regards,
J. Alberto Anglada

First time we have used Malagacar.com. We will definitely be using them again. We had the A1 package and can recommend this as we had no hassle picking up or dropping off. The depot is not on the airport but the shuttle bus was very good. Thank you to all your staff for making our holiday much bette

Dear guys, I am interested in booking a car with you. Just let me know what is included in Additional insurance of 48€. I can't find any information on your website. Thanks!

Hello Laurentiu!
Please find attached the link to our terms & conditions
https://www.malagacar.com/uk/terms-and-conditions.html. The extra insurance covers damage to tyres, rims, hubcaps, side mirrors, windows, locks and the bottom of the vehicle.
Kind regards,
Malagacar.com

Hello, I booked a car on 15.01. Booking No.870959 at the price of 389.69 €. If I book today it costs 366.23 €. How can that be? Will you meet me with the price? Best regards h.kenkmann

Reply by Malagacar.com
Hello Mr. Kenkmann!
Our prices vary continuously depending on demand, so prices for a certain period can also decrease.
 
Please make a new booking online and after receiving your booking confirmation, cancel the original booking by replying to it.
 
Best regards!
Malagacar.com

Lovely company

Hi, Again we would like to rent a car with you in April from 17/04 till 27/04/2018. We have more trust in you than in other car rentals. Is it possible to have a discount on the car please?

Reply by Malagacar.com
Hello Julien! As our return customer please book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
 
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html

We also have a discount for liking us in Facebook.
Kind regards!

I have used Malagacar 3 times without any problems, the staff have always been polite, efficient & friendly. Well done Malagaca

Hi I priced a RenaultTraffic L9 seater from 01/08/2018 Malaga Airport till 06/08/2018 5days 307.50€ Can you let me know if this price is available still.

Reply from Malagacar.com
Hello Jenny! We have sent you an email with the quote, kind regards!

Unreliable. couldnt care less . I'll be amazed if this negative review is posted. another sign of unprofesionality. I and a long term customer who recommended them wrote emails requesting monthly rates.. No reply,,,, I went to their primitive dirty office. I as other customers were ignored by the 3 staff. Eventually I spoke , in Spanish, to an employee who advised all bookings must be done thru the website they cant or won't deal with walk ins! Must be the only rentacar in the world to operate that way. THey gave me the owners -Alberto email suggesting I contact him but warning he was very busy so mihght not reply for some time . 6 days later he still hasnt . we spoke to a woman Montse explaining the needed quote. she too ignored it despite 2 further emails. You will understand from this sad tale Malaga cars.com are inept and not to be trusted to rent from.