MalagaCar.com reviews - Page 140

Apart from minor defects, we were satisfied. The vehicle was not completely clean, but acceptable. The reception at the airport can be improved. The lady at the airport was not immediately recognizable because she did not hold up the malagacar.com sign. The description of the pickup location by the shuttle was in English and since the pickup location is unfortunately not marked, we initially stood around quite unsure whether we had understood the lady correctly and were in the right place. Only by asking another shuttle service that happened to stop did we have certainty. The shuttle driver was also not exactly friendly and drove quite recklessly. The handover of the vehicle was really very fast, but for us too fast, as they did not take the time to explain the vehicle to us briefly. If you have no experience with start/stop, cruise control, etc., you are initially quite clueless. Furthermore, the operation of many vehicles is different and a brief instruction would have been useful and would have left a good impression. My data also had to be recorded because the possibility of doing this in advance on the Internet unfortunately did not work due to technical problems with the site. The vehicle itself, a Renault Scenic, was good and brought us almost 4000 km reliably through Andalusia. Despite the criticized service, we would book again with malagacar.com because the price/performance ratio was right for us. If the service is improved, there will also be five stars next time.

Used them for the first time recently and more than happy with them. Good efficient service both on collection and return. Very pleased with them, so much so I have booked a car for my next trip.

We were very pleased with the car hire service you provided at Malagacar. We picked up from the station and that process was very quick, efficient and friendly - as was the return process. The car was just as we had expected, very clean and in excellent order. We would use malagacar again and have already recommended you to othe

I booked a car with Malagacar for 4 weeks in May. Everything worked out great. Car was fine, clean and well maintained. Pickup at the airport by bus without any problems, return also. Can only recommend Malagacar, as already booked for the 3rd time, this year with Complete Pack rate, thus best insured. Will continue to book my car with Malagacar.

After reading the reviews on all car hire firms at Malaga Airport, I decided to book with malagacar.com. It worked very well. The person in the arrivals hall was a little difficult to find, perhaps she should have a larger and higher board. Once booked in the bus was there in 5 minutes. The check in, whilst not immedaite was very acceptable. As per the terms and conditions we were charged for 1/2 tank of petrol at a reasonable price for return empty. The Kia car was fine for 4 people and 4 small cases. On return a driver took us to the airport in our car. Overall a very good experience with no problems reported on other car hire firm

Re: French air controllers likely to strike 3, 4, 5 June I rang Malagacar on 31 May, they were very helpful. IF planes are delayed and arrive after midnight, Malagacar will keep their office open provided the flight number is known to them, and add a surcharge of €35. Their office is normally closed at midnight. Malagacar checks the flight status, that's how they know to keep open longer, in he small hours of the morning. They recommend to phone in if one is concerned.
 
Reply by Malagacar.com
 
We always check the flight numbers and wait for our clients, at any time of the day / night. Our office remains open until the last clients have arrived, whatever the time may be. For late night arrivals from 11 pm there is a surcharge of 35 €.  
 
Thank you & have a good flight!
 
 

I have dealt with Malagcar.com three times and every time has been perfect. Their office is not in the underground floor of the terminal which is always full of people with long queues. It is just 300 metres away with a courtesy bus ride or you could walk if you wished. The service is absolutely excellent and the cars are perfect. On one occasion we needed 2 baby chairs and they had a large selection to choose and then they attached them immediately. I would never use anyone else.

QUICK AND EFFICIENT SERVICE WITH NO HIDDEN COSTS UNLIKE SOME OTHER HIRE CAR COMPANIES. WILL CERTAINLY USE AGAIN.

Have used about 12 times in 18 months. Overall an excellent service with friendly staff and competitive prices. The numbering system to board the bus is good but some drivers allow passengers to board out of turn which is frustrating.

I am booking online for the first time. My daughter lives in Andalusia and we were directly at the counter. Now I have received the confirmation, which does state the fully comprehensive price without excess. However, the confirmation states "with excess". How can this be changed? Best regards

Response by Malagacar.com

 

Hello Claudia! For changes in your booking, please contact our booking department directly by replying to your booking confirmation.

The basic insurance includes an excess; this can be changed by taking out the extra insurance.

Best regards!