MalagaCar.com reviews - Page 150

I have hired a car from Malagacar on over 35 occasions ,in a 15 year period, and find that they are friendly, reliable and most of all great value for money. I have over the years recommended the company to family and friends and they have enjoyed the same experience. I believe we as customers and regular visitors to the Costa del Sol are lucky to have such a reliable company to avail of and long may they continue.

Unfortunately I received another poor-quality car in September 2017. (scratches, dents, not clean, 58 000 km, no windshield washer fluid). In April 2017 you assured me that my dissatisfaction would be noted in the system and I would be provided with a better vehicle in the future. I will rent from you again in November 2017. Should I be dissatisfied again, I will switch to a competitor. H‑Th. Schroiff

During the last 10 years I hired a couple of times a car with Malagacar. Good service, and good cars. Last time very dissapointed , because the caution of euro 1.000 is after a month still on my creditcard. When something happens. with the company I lose my money, although the car is returned ok. This is not ok and not common with other carrentals I do in other places.

Reply by Malagacar.com
Hello Theo!
The deposit is only blocked on your credit card, not taken. The money is automatically unblocked after 9 days, so please check with your Bank.
Kind regards, Malagacar.com

I have been a customer for many years, every year I rent a car for a month or two, I have never had any problems, the cars are impeccable and very recent, it is always a pleasure to deal with them, I recommend them to everyone.

We booked a vw polo for a week and were upgraded to a badly scuffed Renault Megane. The boot area had a part missing which left rear electric cables exposed. The clip on the parcel shelf was broken so every time you opened the boot the shelf swung loose and had to be re attached. The car had defiantly not been cleaned, there were white pet hairs all over all of the seats and dashboard, the car smelt badly of pets when left locked up in the sun. Car was not checked mechanically, there was a bad rattle when accelerating and especially in third gear which had a very noisy change. I did try to bring this up with the poor employee who was taking delivery of four cars on his own at 5am in the morning, and we were concerned about getting to the airport. My mother has used this car company for years and is a loyal customer and I was very happy and been impressed with our previous experience. I hope the manager takes this review as constructive criticism and not negative, I will try the company again in 2018 to see if this was a one off experience.

A couple of months ago my friends and I rented a car from this company and everything was great. It is economical, they have good cars and the service is excellent. I would book with them again without hesitation.

Malaga car are in my opinion the best car hire firm on the costa del sol, i always go for the full pack option when hiring although it is more exspensive you are fully covered which means you do not have to worry whilst you are over there about yourself and other drivers damaging the vehicle,we once hired a car from malaga car and a lorry reversed into it while parked up in Gibraltar i did panic some what but because we were fully covered we just simply took it back to them and they replaced without any quibbles. Great service and very nice well maintained cars highly recommended. Hope this helps you with your thoughts on who to use . Steve

Having used Malagcar several times a year for the past 10 years I can vouch that the service and vehicles have been of a good standard, having just returned the Range Rover early this morning I realised I had left my expensive Panama Hat in the back of the car so when I got home later today I emailed them to ask if they could keep it safe until my next visit only to be informed that they cannot find it but will email if they do! I know it was a big ask but I do feel let down by their lack customer care - the hat is definitely there but basically they are not interested.

This is a top player in rent a car good service and new clean cars never problems ,good price and top service ,recommended to every buddy ,whe come back in 2018

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada