MalagaCar.com reviews - Page 151

This will be our 3rd time using Malagacar.com in the last 6 months and we have been so pleased with their services. Highly recommended!

I am afraid that this didn't work for me. No problem with the mini bus to the office. It was very hot indeed and there was really only outside to wait. The car did not turn out to be anything like new but a 51000km Peugeot 308 (they had nothing else) which frankly should have been de-fleeted a long time previous. No remote locking, a pretty dreadful noise from under the bonnet and a totally non cleaned interior. The member of staff just got out of the car and said "here" and I got in and after struggling with luggage did exactly that. I have used Drivalia before at Malaga and it has been first rate every time but they are no longer there. I was not well for a couple of days but then emailed the company who did respond but it was really too late by then. We had intended to drive to Tarifa port and get a ferry to Morocco as a foot passenger for a day trip but as I had such little confidence in the car we decided to go by a coach tour instead. Im really trying not to be awkward or impolite but it just didn't work for me and I am unhappy at their response.



Response from Malagacar.com
Dear Mr. Barber,

Thanks for your email. You collected the car on August 30th but you sent us an email on September 3rd and not before. You said you were not happy with the car. You sent the email at 19:13 and at 20:49 my colleagues informed about. At 21:54 I emailed the office and I wrote: “Contact the customer right away and change the car”. At 22:20 my colleague Jose Antonio called but no answer so he sent you an email. You replied near 05.00 on day after and you said you were unhappy with the service.

If we had known that you were not happy with the car, we would have changed before. Anyway the car is now rented and I have just called the customer who is happy. It’s running properly.

Regards,
Alberto

Be careful of Malagacar. I paid double what I thought it would cost as I was misinformed when collecting the car of the extra costs. When you arrive after a long flight, in 40 degrees heat, a long queue of customers and you know you have a long drive ahead of you, it's easy to fall into the trap of not checking things properly. I took the reps word that some charges would be refundable only to find that they charged me for a load of extras. Check your contract before you go is my advice and get a full print off of all the costs. Oh and don't try to contact them to complain as they don't accept any blame!


Response from Malagacar.com

Dear Mr Conroy,

Thanks for your comment. Customer service is paramount to us and I am sorry you think you were misinformed. I can see you booked the car in April so the prices for insurance, additional driver and booster seat were different. I list the balance in a private mail to you and the amount you will get refunded.

I can see you sent us emails on September 6th and the same day we replied you. You say the price for baby seat was included in the price but I am sorry to tell you this is not correct.

Regards,
Alberto

A great experience from start to finish. The staff were brilliant and the service excellent. A very professional company that I will be recommending to others.

Great service. Use them all the time. Friendly and good prices.

Superb....quick, reasonably priced, efficient and no rip off....would never use another company from Malaga Airport....

Arrived at Malaga Airport on 11 Aug & was directed to the pick up area to wait (a matter of minutes) for mini bus. Two minute transfer to the office, 10 mins at the desk with very cheerful lady, got the keys and on our way, no more than 20 mins I would say. No hanging around, no trying to add on extras. Dropped off on return, credit card refunded, and transferred to departures all within 10 mins. Brilliant service, will be booking again, thanks.

Good price, good service! Thank you!

Fantastic service! We arrived at Malaga airport on 16th August for a 10 day holiday. The Malagacar rep met us as we exited the baggage claim area and directed us to the minibus collection point. Initially this looked to be a free for all, but the minibus drivers were ensuring they collected the passengers on a first come, first served basis. (the rep issues you with a sequential number on your paperwork and the drivers adhere to this). The minibus dropped us off at the Malagacar office, which is actually only 2 minutes’ drive from the pickup point. The office staff are very friendly and efficient and those we spoke to, spoke good English too. Malagacar charge for half a tank of fuel (we paid 40 Euros for a Toyota Auris) and you return the car empty. We also took out the full liability cover. We actually booked a group D car but received a group D2 at no extra cost. We had our car with 10 minutes of arriving and completing the paperwork and were on our way to our holiday home.
The return process was easy too. We simply drove into their garage and unloaded our bags. The attendant then took a note of the car's mileage and that was that! The minibus then dropped us back at the airport terminal.
All in all a great experience and far better than some of the larger car rental companies.
You don't even pay anything upfront when you book online.
Thanks again. We'll definitely use Malagacar again.

A very slick service. Arrived Malaga airport on Sat 19 Jul 14 and 30 mins later we had caught the bus, collected our hire car, after filling out the paperwork, and was on the motorway to our apartment. The car was clean with 4000 Ks on the clock. 23 days we returned the car and a malagacar guy used it to drive us to the airport 5 mins later. A great service that we will use again next year.