MalagaCar.com reviews - Page 152

Top service with fast processing. Clean and well-maintained vehicle at an unbeatable price. Return quick and hassle-free. Overall highly recommended!

I can recommand everyone to hire a car at this firm. Most of the time we got an upgrade. The last time, we got an (group C) Renault Clio 0.9 litre. This car is not realy great if you have to drive into the hills. Underpowered, it's power arrives with it's turbo too late to drive easy . So beware if this car... So 1 group higher is my advice.

Reply by Malagacar
Dear customer, Thanks for your review. You were give a free upgrade car on May 23rd. you booked a group C and you were given an upgrade to group CE which is a small car with a minimum of 90 HP.

Regards
Alberto Anglada

We have been renting a car in winter for several years (long-term rentals). So far we have always been very satisfied. But this year for winter 2019/2020 many things have changed. After several attempts to get an answer to my request, I tried it by phone but that also failed, the promise to send me the usual discount by what's app was not kept. On the next attempt they said they had already received a discount (the normal prices were the same) I feel really cheated. Unfortunately

Reply from Malagacar.com
Dear customer, the reason why your discount was not granted is because you were logged in with a wrong ID. I just sent you the booking receipt with the discount. For future bookings you must be logged in with a user number.

Sincerely,
Alberto Anglada

It was my first time hiring a car from Malagacar. The car was excellent, very quick service, easy paperwork. Returning of the car took no more than 5 minutes! Highly recommend!

Again an excellent service ( 12 + years usage ), easy paperwork process, no queue, Car brilliant ( 1km on the clock ). Easy return and airport transfer. Never look anywhere else.

What great service. I had entered an incorrect flight number and the flight was delayed for three hours and we arrived at 10.30pm but the representative was still there waiting on arrival (remember its in the hall not outside and the rep wears an orange overall) Following a short walk to the transfer bus we were at the Malaga Office in minutes - no queues!. We were dealt with quickly and courteously and our car was superb in every respect. Importantly there was no pressure to buy upgrades and no queues. On return we filled up in Fuengirola as there was no pressure to have the car full to the brim i.e. no extra charges that are often levied by other companies. Also there was no long wait and we simply got out of the car and queued for the minibus (the car was inspected but not scrutinised with a fine tooth comb) Transfer to arrivals only took ten minutes. I would never use any other car hire company when flying into Malaga Airport. If you want a stressless car hire experience then you use Malagacars.com. Thank you to the Malagacar.com 'team' - you enhanced out lovey holiday. Doug, Shirley, Mike and Marian

Super service! Fast, friendly, uncomplicated.
Always again.

I took the full pack to be calm and not have to give a credit card imprint or have debit/credit card problems. Pick up and drop off without problems, fast, efficient. The employee even quickly accompanied us to the car. I had a Fiat Panda because I specifically requested a 5-door car. The car, with 42000km, was quite damaged and stained inside, and the sensors must have taken a hit because during turns on highway ramps or descents all the orange lights came on... well, it did the job, but I still expected a car in better condition. Nevertheless, I recommend Malagacar because there are no headaches.

I have used your car hire for over 8 years approx 5 times a year. I have recommended you to friends. You have always been an excellent company. However, this past year (since you seem to have expanded and maybe changed how you operate), there have been problems with the way you check your cars! Customer safety should be a PRIORITY. Problem no. 1 Last year a front tyre was ripped in one area right through. We only noticed it the second day. This was an old split and you should have noticed this when you checked the car. It could have been very dangerous for us. We had to put the spare tyre on. We informed you about this on our return but you didn’t seem concerned. Problem no. 2 We recently hired a Mini Countryman from you. We had a puncture. There was no spare tyre or repair kit. We had no choice but to continue driving as we were heading to our holiday home and it was evening. Consequently, the tyre was in shreds! We phoned you but was told we would have to come to Malagacar by taxi to pick up another car - we told you we were flying home the next day plus it was almost dark! There was no way we could do this. So we had to phone again the next morning. A pick up truck came for the car. We were told to get a taxi to the airport. Bearing in mind we were over an hour from the airport and up in the mountains this would have been impossible! Luckily my friend took us to the airport! When we explained about there being no repair kit, you apologised and went into the garage and had ‘words’ with a member of staff!! Problem no. 3 A friend of mine stayed at my house and we recommended you for car hire. Their battery kept going flat. It went flat in the day they went home. They had planned an early start to spend the day in Malaga. This was cut short. I have emailed you twice but had no reply, hence my comments on here. My question to you is - can you reassure me that you will do safety checks on your cars? I don’t want to stop using your car hire company but since you have expanded you don’t seem to check your cars properly or have adequate customer care when things go wrong.

Reply by Malagacar.com
Dear customer,
Thanks for your email. I must inform some Mini and BMW cars are not equipped with spare wheel and/or kit so nothing is wrong. About your friends car please let me know contract number or booking number in order to check what happened.
Regards
J. Alberto Anglada
 

After one month, malaga car don't return me my coins because I have to change my battery during the trip.NO CUSTOMER SERVICE!!!!