MalagaCar.com reviews - Page 153

First time using malagacar.com and will have no hesitation in using in 2020 when we return to Malaga. Staff very professional upon registering to collect vehicle.New and very clean car supplied easy process at collection and return. Pick up and return to airport very well organised and efficient

We have been using Malaga cars for the past 10 years and have had no complaints until recently. After picking our car up on Sunday 28th April 19 we went to play golf and unfortunately the car was broken into whilst we were on the golf course and 2 phones were stolen and the lock was damaged as a screwdriver was used to break in. On Monday we took the car back and it was swapped immediately and we thought all was well until we came back to England and Malaga cars charged us £1000.00 for the damage. We complained and they refunded some of the money but they are still withholding £240.00 which we believe is completely unfair as when we took the car back on the Monday morning at 11.20 it was put back out on rent at 12.15 so there couldn’t have been much damage and the damage wasn’t caused by us at all. We have continually tried to contact Malaga Cars but they are not answering our emails.

This comment follows my posting on the 10th May. Malagacar eventually forwarded a credit in respect of our deposit a week after us arriving back in the UK. The only problem was that it was short by £260.00. Despite 2 further emails over a week asking for a reason - NO RESPONSE. This appears to be a company / business that is happy to take the good news and be OK when everything goes without a problem, but when a problem arises, they ignore it and hope it goes away. The measure of a good business is one that deals with problems, puts the customer first and doesn't just talk abut good customer service but actually provides it all the time. Very Poor and hopefully my 3rd email will finally get a response.

We have already made 8 reservations through malagacar and have always been very satisfied in all respects. However, on the last one there was reason for dissatisfaction. We had a flat tire, which according to the rental contract was also repaired at our expense. Unfortunately, the spare wheel was also flat and I had to leave the car jacked up on the side of the road and lost 2 vacation days. Extremely annoying!

I am really surprised at the way you are doing the reservations now. I made a reservation and received an email from you saying that that was not a confirmation and that I was going to receive it in 48hs. Never received anything. This is not fair for a client that is the fourth time using Malagacar.

I had to change the battery but malaga car don't return me coins...No customer service

Reply from Malagacar.com
Dear customer,
Thanks for contacting us. I can see you rented a car from us for the period between 13/04 and 19/04 but I cannot find anything about a new battery.
Regards
J. Alberto Anglada

We have used Malagacar for years and cannot speak highly enough of them. Since my wife does not fly we always arrive by train at Malaga Maria Zambrano. In the past we had to get the local train to the airport and then go to arrivals to report in and get the minibus to the office. This time we used the new service to pick us up from the station and drop us off again is fantastic, saving us a lot of time and effort. All the staff at Malagacar are excellent and a great asset to the business.

We (8 golfers) have been using Malaga Cars for over 10 years and service (pick up, quality of cars, organisation) has been excellent. However this year one of the cars was not up to the usual standard, although adequate and whilst we returned to the UK over a week ago, I still haven't had the £1,000 deposit returned on the credit card despite assurances it would arrive within a few days of dropping the cars off. Disappointing in that I will need to now pay the £1,000 or be charged interest. Will probably still use again next year and hopefully our experiences this year are a one off.

My name is Alida and in my review I made a mistake because I want to put five point and unfortunaly I put 1, It was my wrong, sorry. I had a fantastic experience. The person who attended me was Angel. He was so kind and really friendly, It is really good have a person who can speak English. The car was good and very competitive prices. Everything was faster and easy. I will be back. Thanks.

This review is all about the little lass who dealt with our car rental paperwork etc. Her name is LEYRE. She was absolutely wonderful with us. She was bright and alert and truly helpful. When I gave her a star rating, I ticked number one by mistake. I didn't have my specs on. I honestly intended to give the topmost rating of 5 stars and I was mortified when I got it wrong. Because the transaction was completed we could not change anything. Please tell LEYRE how sorry I am and think she is the best ever! I would like to add this.....when we went to catch the shuttle bus, there was a long queue . It took 3 buses to get us to the car hire depot. We expected to have a long wait in another queue but when we arrived the staff had already dealt with the previous 16 customers. We were well impressed .