MalagaCar.com reviews - Page 161

Have used them 2or 3 times a year for the past 8 years .but last hire in october i returned the car with a smashed rear lens and was told id have to pay for it which was fine as id only got basic cover . they said they take full 1200 euro deposit and refund when they fixed it taking out there costs. 40 days on many emails and phone calls that is not answered i am still waiting for bill and refund . A great car hire company but a lot to be desired when something goes wrong .if i was marking there customer service when there is a problem it would be 0 out of 5 . as i am not 4/5

We rented our car for 1 month and had no issues whatsoever. The airport greeter was easily spotted. The transit was quick. The registration was simple. The car was clean and excellent. We trust and highly recommend malagacar.com.

I have been using Malaga car for a long time and always recommend to any friends going to Malaga.They are always helpful and good ca

I absolutely do not reccomend this company. Four days after returning the car I recieved info that they take off money from my credit card for the damage I did not cause. I have written them my explanation and nobody is answering. Very very dissapointed!

All positive reviews about service, cars etc I can only underline. But the IT department is a DISASTER. It does not manage to set up and run an account properly within a year.

Reply from Malagacar.com
Dear customer,
After studying your case I can see the user id was not ----@—.-- so this is why you could not see your details online. We have just updated the record.
Regards
J. Alberto Anglada

I have used you a number of times with no problem. The last time I have had a problem. I returned my hire BMW X3 to you Saturday 20 October. I had some scratches on one door panel that occurred in underground garage, Estepona, the night before I returned the vehicle to you. I had not taken full insurance as I’ve never had damage before when visiting my Spanish home. I paid a €3,000 excess to cover the damage as required in our rental agreement. The cost to repair the car would be less than the excess charge I paid. I was told you would have the car repaired very quickly as you needed it back on the road. I was told to contact you in one week to find out about my refund. I did that by phone and was told you would reply by email. You haven’t emailed me so I phoned today and was told to email you. I am writing to ask for my refund after the repair cost is deducted from my €3000 excess. Can you advise when you will refund this as it’s money I need for Christmas presents for my children? Gracia Ken Reid

Last year I was very satisfied with the car and the process. This year we were first given a car that showed a warning after 5 km, indicating potential engine damage—stop immediately. The next day they brought us an okay car. One liter of coolant was added to the faulty car and it was driven off—apparently that was the issue. After that everything worked well; return was without issue. But a few days later 35 € was withdrawn again via my Visa. An email inquiry got no answer. I give two stars only because the first time went well. I will not choose Malagacar again.

I have been a regular customer for many years and up to now have had excellent service. However I recently made a booking and was quoted a booking price of 298.52 euros and expected to pay that on collection of the car.The rental agreement that I was given quoted the correct price in Euros. When I checked my UK credit card account I found that I had been charged 280.86 GB pounds. At no time was I asked if I wanted to pay in GB pounds and would have said no if I had been offered. The conversion rate that you gave me was 1.06 compared to the rate I would have received from my bank which was 1.13, this has resulted in me paying 15 UK pounds more that I expected. I have emailed you twice and received the comment that it had been passed either to the manager or admin department. I still have not had an answer and feel that this is way below your usual standard.

I'm satisfied with car, and rental condition. But I still don't understand about my traffic fine. Malagacar wrote, that they cannot organize because no funds in my credit card (but I had more then 1000 Euros)... After my message didn't get any answer, that's why 4 stars. If I get all the information I'll rate directly for the 5 Stars!

Reply from Malagacar.com
Hello Marina! Our Adminstration Department replied to you on the 18th October: 

Dear client,
 We are not able to pay that kind of fine. The process is as following:
- We first receive formal notice of the fine and we are required to identify the driver of the vehicle.
- The customer can pay the fine in the website of the oficial organism  (normally mentioned on the attached document) choosing the english language and the reference of the fine (expediente) or wait for the formal letter that will arrive at your home adress.
- Later on, the traffic organization/town councils send the formal letter to the driver, to his/her home address and they are asked to pay the fine then.
 
This process can take several months, just wait to receive the letter with your name at home. You still will have a reduction for promt payment after reception.
 
Kind regards
 

I have been renting cars from them for 4 years and have never had a problem, the service is fast and the shuttle is also fast. Some friends had a problem with the tires. They couldn't repair it quickly and immediately made another car available at no extra charge and without discussion... I absolutely recommend it.