MalagaCar.com reviews - Page 160

4.6 out of 5.0 based on 2570 reviews.

I have used malagacar.com for the past ten years or so and have always had quick, efficient,and competitively priced.The vehicles are well presented,clean and thoroughly reliable. I have recommended Malagacar to many friends and other travelers over the years and they have reported similar experiences as myself.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Cannot rate this company very high at present as I have been waiting 5 days to receive back my 800€ deposit. The car was returned on time and undamaged on Tuesday with the promise of an automatic refund of the deposit. It's now Saturday and I have emailed 4 times and am still waiting for my money. I think the refund should be made immediately the car is returned in just the same way as the money is taken instantly when the car is picked up, but this is clearly not so. 800€ is a lot of money and is effectively being lent for free to this company. If I don't get the refund soon I shall be contacting my credit card company.

Reply by Malagacar.com:

Dear Jane,

Thanks for contacting us. I have just refunded the money in your account, please accept our apologizes. We are working so hard in order to get a system which refund the deposits when the car is returned so We think this system will be available really soon.

Regards,

J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)

Hello,



I come to Marbella 3 to 4 times a year (family / vacation / work), and I'm used to renting cars.



Based on various testimonials, I was lured by malagacar.com

Having invited my extended family to explore the region, we decided to take a Kangoo-type vehicle (with a large trunk). We indeed received a Kangoo-type vehicle (Fiat Dobló).

The car was really low quality and in bad condition: not even an outside temperature gauge or a remote control to open or close the doors :) Moreover, the trunk lock had been forced, scratches, etc.



To conclude, they charged 40.80 euros for fuel, which according to the guy, was supposed to correspond to half a tank of fuel. When we picked up the car, we had a range of 100 kilometers (not even the first quarter). The person who received the car confirmed that this sometimes happens, great!

Kind of like theft anyway.



See you soon for new adventures in Andalusia, but without malagacar.com ;)



Reply by Malagacar.com:



Dear Sebastien,



Thank you for your words. You booked a Kangoo or Dobló and you received a Dobló. This car is not equipped with an outside temperature gauge, but it does have central locking (though not with remote control). The car is currently rented out and I have just called the client who confirmed that the car is in good condition for him.



Regarding the fuel, you paid 40.80 € for 30 liters, which is 1.29 € per liter. WE DO NOT CHARGE REFUELING SERVICE FEES.



Best regards,



J. Alberto Anglada

From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Used this company for the first time last week. Excellent very speedy service both picking up and dropping off and good quality vehicles.
Be aware however that any damage deposit on your credit card is activated immediately which may mean costs for the both the withdrawal and return transactions. OK if your card does not charge for foreign use. Other than that a first class hire service

Reply by Malagacar.com:
Dear Mr Napier,

Thank you very much for your appreciative comment. We are in contact with our banks so really soon the excess amount will be held but not charged achieving the client does not have to pay any currency exchange.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

We returned a car to Malagacar on 13.04.2015. Unfortunately, we forgot our navigation device. In Germany, a lady who spoke a little German promised to send us the navigation device. We would have naturally covered the costs. After that, we sent 5 emails and called 4 times. Nothing happened. Unfortunately, it seems that we will probably have to write it off. Additionally, I would like to mention that we took the rental car with half a tank of fuel and also returned it with half a tank. We paid 35 euros, so there remains a balance that should be refunded. This has not been reimbursed either. For me, never again "Malagacar".

From:
Submitted:
Web: MalagaCar.com
Rating: (1 out of 5)
Sorry, very disappointed in my rental hired a car for 4 days and paid the 800 euros on my credit card as a deposit, however it has taken 9 days for the refund of my deposit to be processed ! Not good enough im afraid .
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
We rented our car on 30 April for 1 week the excess insurance. Has gone from 7 euros I per day in February to 12 euros in Apr il the car was 40 euros ins 84 euros 31 euros for fuel the service is good but taking the insurance is a rip off I shall be getting my own excess insurance in the UK for 40.00 per yrear I will be saving money on this as I use your company about 7 times a year
Regards
I Wilson


Reply by Malagacar.com:
Dear Mr, Wilson,
Thanks for contacting us. You are right the insurance is more expensive now but the rental cost is cheaper every time. I can see you have rented from us many times but you never book the cars using your password so for next times please use your user and password and you will get offers. We will give you special prices for insurance so for this year the insurance prices for you will be for groups A to C1 as we have stated in our private mail to you.

Regards,
J. Alberto Anglada
From:
Submitted:
Web: MalagaCar.com
Rating: (4 out of 5)
I have just used Malagacar.com again, having done so several times before. Yet again, they were superb with great cars, great rates and great service. They really are THE BEST car rental company around
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
Absolutely the best holiday car hire experience I've ever had.
Anywhere.
Ever.
Completely hassle free.
ALL charges made clear in advance.
Booked car out in under 20 minutes, 10 minutes to return.
Will definitely use malagacar.com for my next holiday on the Costa Del Sol.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)
The service was top notch, we are very satisfied. Fast and reliable. We had been very hesitant about the quality as the prices are incredibly low. We never before had such a quick return as with Malagacar.com. The transfer works perfectly. From now on they are the Number 1 for us in Andalusia.

Only regarding the insurance with excess, the employee was slightly annoyed. In this case they require deposit 800 Euros, which is correct; after returning the car, they return the sum. As in other car rentals rarely we get the reserved model, but the same group is fine. The Fiat was in good condition; I photographed small scratches from previous rentals and pointed them out in the contract.
From:
Submitted:
Web: MalagaCar.com
Rating: (5 out of 5)

Address: Av. del Comandante García Morato, 34, 29004 Málaga.
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