MalagaCar.com reviews - Page 164

I hired a car twice with them. Both times , the car had a problem . The 1st time, the windows can't go down , i called them they asked me to drive there to get it fixed . They fixed it and couple days later same problem. I had to drive there again and they finally changed the car. The second time , same problem with the car. they give me another car. I had the second car for 1 month , i returned it , after 10 days i didn't have the deposit yet. When you call they claimed they release the deposit 7 days after you pick up the car. I don't know if i will get that 1100 euros back 1 day. as long as they might be cheaper than the other big companies, their professionalism is not commendable.

Reply by Malagacar.com
 
Dear Customer,
Thanks for contacting us. The first car was working properly. The window could not go down because it was locked (driver door button) so the system was not broken.
About the deposit, you are right so was not refunded by mistake. I have just done it.
Please accept our apologies.
Regards
J. Alberto Anglada

Just returned from Estapona having once again rented our car from Malagacar. This is probably about the 14th time without any hassle or problems with this company. The cars are always first class and on many occasions we have had a nearly new car. This time we had a free upgrade .Thank you Malagacar. The staff are always friendly and efficient and would not hesitate to recommend this company to anyone. Our cars for our November and May holidays are already booked! The prices are always fair and reasonable.

Heinz Thiel from Saarbrücken, Germany, booked again from 07.09.18 to 03.10.18 for the 4th time with Malagacar.com and am always very satisfied with fair prices, fast processing, always new rental cars and very fair friendly staff. I am already looking forward to a car from Malagacar.com next year.

15-30/9 2018. 15 days for 116 Eur. What a bargain price. Half tank-half tank policy is great. A brand new 5 door Seat and an excellent service. No disguised surprise costs. The best was, I was going to pick up the second driver at Malaga Airport 2 days later. I could park the car at Malagacar, take the bus, wait at the airport 3 hours because of the delay. Got the bus back with my friend and pick up the car again. Parking costs very much at the Airport parking. No stress no worries. What a service. This was my 5th spotless experience with Malagacar.

Hi, we rented a car at malagacar.com and are very satisfied! So fast delivery of the car and friendly staff

Hired again from MalagaCar.com in September and they have excelled once again! Picked up immediately at the airport with no problems, plenty of space on the minibus for the 5 minute drive. Attended to after only a few minutes and the process itself was only a few minutes. A real bonus was a FREE upgrade. The car was spotless and there was water in the screenwash unlike some company's cars!!! All in all a great company we have used many times now and will continue to do so. See you in November for more of the same. Many thanks again MalagaCar.com team :-)

The service from Malagacar.com is excellent, the cars are in very good condition. Clean and reliable with few kilometers. We appreciate the shuttle service between the station and the airport terminal, never had to wait more than 10 minutes for a shuttle bus. The walk to the parking lots of the other car rental companies takes longer! In addition, there is a smooth process on arrival and return. Highly recommended and always again.

Do not use this company they are rude and a rip off hidden costs nothing explained at desk of these charges and very rude people who work in this place and that includes the manager stay away

Just experienced another hassle and stress free and excellent value for money car hire experience with Malagacar even got an upgrade vehicle for my 8 day trip. Will be booking again when I hopefully return next year.

We are a regular customer (many years) of your company. This time we do not know how long to stay in Spain, depending on several reasons. We asked if we could renew the lease for more weeks, which was no problem. Today we asked for renewing and you offered double price. Unbelievable. That is not the way to treat a client. By the way calling your office no response, whatapp no response, calling by whatsapp I finally got contact. Francisco did not answer our question correctly.