MalagaCar.com reviews - Page 166

Good afternoon! On Sunday, March 12, my wife went to reserve a car to go to Madrid, from March 24 to 27, and she didn't even have time to open her mouth when a man put her on the street. He told her that he wouldn't rent her anything if she didn't have a boarding pass or flight. The truth is that this is not the way to treat a new customer. In the end, we went to Marbesol and they treated us with dignity and of course we rented with them. Regards

Response from Malagacar.com
Dear Mr. Torres,
Thank you for contacting us. In principle, we only work with reservations made in advance. I will speak with the shift manager to find out about the manners you say you received because we do not tolerate bad manners in any sense.
Regards,
J. Alberto Anglada

This company is fabulous providing nothing goes wrong. Back in September we hired a car from them. Unfortunately whilst driving up to the golf club a golf ball hit our windscreen and made a small hole. We obtained a letter admitting liability from the golf club and took it to this car hire company. They changed the car without question and took the letter from us. What a fantastic company or so we thought. On our return home we noted that malagacar had taken over 400 euros from our card. They had lost the letter from the golf club! I am still trying to chase this up over 6 months later to no avail. So beware, I acknowledge if nothing goes wrong with your car it is a good place to hire a car. However if you should have any problems you will certainly pay the price.

Reply by Malagacar.com
Dear customer,
I am studying your case again and I am reading he emails from Belen with you and with the golf course. Belen sent you an email (she will send you it again now) asking for some details and we are in Contact with Inma who I think is the gold course manager. They need to send the details to the insurance company.
Regards,
J. Alberto Anglada

Excellent service and highly efficient as always will be back in April and will continue to recommend to our rental clients.

Thanks for a great service, great car and a very good car hire experience. Our first time with you we will be using you agai

Use this company all the time and have done for many years. Must say think the service is excellent and cars all in a good clean condition. Brilliant.

Used this company 9 times last year and have used them 3 times so far this year with 4 further rentals booked. I use this company because airport pick up is prompt, no queues to collect the car, good cars, fast drop off and rapid transport to airport. I recommend this company

As a frequent visitor to Malaga, almost once every month, I always rent my car at Malagacar. Good price, good service and the cars are very ok. I will keep renting at Malagacar for sure.

Excellent car hire company, very good English speaking, very punctual with being collected at the airport and returned to the airport and being a family with a young child safety is our priority and the cars and company are to a excellent standard.

When you rent a car, you never know where they're going to sneak in some extra expense or how long it's going to take to start your trip.
In our case, the entire process of delivering and returning the car was done at the Malaga train station and it was all very easy and without surprises.
Just to mention that the car inside was poorly reviewed (the glass of the dashboard indicators were dirty and you could hardly read the indications). I mention it because if they improve in that small aspect, the satisfaction would be complete.
Despite that, if I return to the area, I will not hesitate to contact Malagacar to rent my vehicle.

Good morning Malaga Car:

I rented a brand new SKODA SUPERB from YOU, and I must say that the service you gave me was EXCELLENT, and the car, incomparable to the rest of the VOLKSWAGEN group, a WONDERFUL machine, since I did about 1500 kilometers because I went up to FITUR-MADRID, and it was GREAT, very comfortable, fast, safe, in short, a long etc. that means that next year I will rent the same model from you again, since I had to take my colleagues from the WINERY to FITUR and the truth is that they also loved how comfortable and spacious it was. Now, what I liked and appreciated the most was the all-inclusive rate, which I found very well priced and with good conditions.

Keep up with this CUSTOMER SERVICE philosophy, as it is one of the BEST I have known in many car rental companies, and that INCREDIBLE KINDNESS from the moment of arrival to pick it up until leaving it, since the young man who accompanied me was a TEN for his treatment and such kind ATTENTION.