Señor Alberto, I just wanted to say thank-you for going the extra mile to enable us to have the Mercedes car that we really wanted for our recent trip to Spain. We really enjoyed the trip - and the car! I think we brought it back unharmed. And we really appreciated the trouble you took to remedy the initial problem. Your staff were also very efficient and courteous.
I am recommending your company to a colleague who is on his way to Spain in April.
With best regards.
From: Robert Dawson Scott
I hired a car from you on two occasions, the first on 26 January, the second on 21 February 2011.
I was very pleased with the service you offer:
- Quick and friendly minibus service from the airport to Malagacar.com.
- The hire car was clean and everything was functioning correctly.
- Quick and friendly service issuing and explaining the hire contract paperwork and handing over the keys of the car.
- The optional excess insurance charge was more competitive than other car hire companies; please keep it at this competitive rate.
- Your fuel policy of picking up the car with a half full tank and returning it empty was OK but was not my preferred arrangement. I prefer to pick up the car with a full tank and return it with a full tank.
In general, I was very pleased and would use Malagacar.com again when I visit Malaga.
From: Stuart Watkin
I phoned Malagacar at the last minute before leaving for Dublin Airport to fly to Malaga. The lady who answered the phone was very courteous and helpful. After a few questions she assured me that our car was booked without any deposit or credit card details. Next morning when our flight arrived in Malaga we were directed along the front of the airport building where we were taken by bus to their office.
In a short while we had secured our car with zero excess at a very reasonable rate. On returning the car we were taken immediately to the airport departures.
We are very pleased with the service and courtesy of all Malagacar staff. THANK YOU MALAGACAR FOR A HASSLE FREE HOLIDAY.
From: John Kerr
Thank you for your prompt reply to my query. I have to say "excellent customer service".
Thank you very much, Regards.
From: Mike Fitzgerald
I have been hiring cars in Malaga for the past 12 years and would like to say what an excellent service MalagaCar.com provides.
It’s the best I have used from the pick up at the airport through to the returning of the car; everything was very professionally handled with a very good price and a 1/2 tank of fuel which I find very good as I do not do a great deal of mileage.
I will certainly be using them again and will recommend them to anybody looking for car hire in Malaga.
From: Terry Gregory
We recently hired a car from your company and would like to thank all your very nice staff, everything went very smoothly. The only suggestion we would like to make is that we think some very basic instruction leaflet should be in all cars about how things work, e.g. heater, electric windows, etc. it might be a small thing but we think it would be useful?
Anyway, thanks again, we look forward to using your car hire company again in the future and would recommend you to others.
From: John Davis
My wife and I have just returned from Malaga Area after a very memorable holiday. We must tell you that we are truly impressed and appreciate by the service we received from Malaga Car.
The vehicle car was delivered to us in excellent condition - very clean and well maintained and also a truly great service from you well manner and polite staff. On returning the car to your station the gentleman who met us kindly drove us to the departure area of the airport terminal. This gesture of kindness was truly appreciated as my wife suffers from arthritis - well done Malaga car.
We will certainly be telling our friends to book Malaga Car for a truly comfortable and safe driving experience in car hire. See you in the not too distant future.
You would like suggestions as to how you may improve your service and I would say that it would be helpful if on arrival that a small map of the airport identifying your bus pick up point. We had difficulty in finding it on arrival and had to ask people nearby. This is not a criticism purely a suggestion to assist first time arrivals.
Again very well done to all. See you in the not too distant future. Regards.
From: Charlie Morrison
Hola Maryori, just returned to UK after using your excellent services (3rd Feb), I cannot recommend your company highly enough, thank you.
As your courteous driver kindly took us straight to departures in our hire car I forgot to give you a further booking request. Just out of interest: Do you have a 'Loyalty Club' or 'Regular User'? I travel 3-4 times a year, I used you twice last year and my brother and sister also travel out 2-3 times and I have advised them to use you after my own pleasant experience.
Take care. Kind regards.
From: Chris Rickeard
We recently hired a car at Malaga airport and found your service excellent.
Met at airport immediately on arrival, short minibus ride to car office. Few minutes' paperwork and we were on our way in a much better car than we expected. Similarly on return to office a week later, met again and transferred immediately by car to departures.
Excellent service at a very competitive price. Well done.
From: Pete Tuckwood
I have just returned with a school group who were filming in Marbella. We hired two minibuses, one of which we exchanged for a prestige car half way through the week.
I would like to take this opportunity to thank everyone at Malagacar for the friendly and helpful service you provided. The cost was excellent as was the quality of the vehicles and the efficiency of everyone involved. I cannot stress how easy you made the whole transaction.
It was much appreciated and I will certainly hire from you again and will recommend you to anyone travelling to this part of Spain. Well done!
From: Robert B. Drennan
Address: Av. del Comandante García Morato, 34, 29004 Málaga.
Telephone: +34 952 17 60 30. E-mail: firstname.lastname@example.org.
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