MalagaCar.com reviews - Page 173

have used malagacar.com many times , always great service , great staff , great value.

I rented a car on September 5, 2013, I was looking every day and I realized that the price was going down; I made three reservations, cancelled two and stayed with the cheapest; until there, everything was ok, the car, the attention, but what was my surprise when in the contract I was charged the most expensive, I called to your customer care and they told me when I delivered the car I should comment it; this is what I did when I returned the car; the very helpful guy told me it belonged to another department, and that I should comment it via e-mail. When I got home I sent an email; they not even answered me or paid back what I was charged, i.e. they were ignoring me.


Response from Malagacar.com

Dear Sr. Álvarez,
Thank you for your mail. I'm looking at the history of emails and cannot find any of you cancelling any previous reservations.
Anyway do not worry we proceed to refund the amount on your credit card.
Regards,
J. Alberto Anglada

I rented through Aurigacrown a car for a week and finally I received it from Malagacar.com. The transfer from the airport was quick and so was the transaction. I got a car from a higher category because in my reserved class were left only automatic. The car was clean; the only downside was that it smelled a lot of smoke. The tank for 40 € felt correct. Conclusion: I would use a car of Malagacar.com again since the price-quality is convincing.

Dear Sir, I would like to say Thank you for the excellent service you provide from getting picked up at the airport to collecting the car. This will be our fourth rental this year in November and then at Xmas for the final time this year I think that says it all once again thanks for the first class service and friendly efficient staff. Stephen Brown.

Hi, now back from vacation and would like to mention 2 things.

First apologies for arriving later than expected at the pick-up, I had all the travel timings for the trip in my head and for some reason was sure it was 13.30 not 13.00 and you were quite right it was 13.00, apologies again, my fault.

Second we were very pleased with the car and the service we got, much better than some other companies we have used in the past, we will certainly plan to use you again anytime we come through Malaga, thanks again.

Regards,
Colin

Dear Maryori
I would like on behalf of my wife and myself to thank you, and your company for the first class services I received, when I was unable to return to Spain due to an incident.
I will be telling everyone I know to use your company for car hire and parking
Regards
Jim& Marlene O'Dea


Response from Malagacar.com
Hello Mr O´Dea
Many thanks for your kind words; we really appreciate your comments. Hope to see you again soon
Best regards
Maryori
Reservations dpt.

I arrived at Malaga Airport last Friday and waited 15 minutes for shuttle bus before walking to Malagacar.com. That was my only negative experience and it was fabulous from then on. A very friendly helpful man took my details and within minutes I was upgraded and the car was waiting for me outside the office. It was an almost new Diesel Auris. When I left the car back yesterday a young man approached me and offered to drive me to Departures. The half tank of fuel was a very reasonable €32 and Insurance €28 plus €73 hire. I would highly recommend Malagacar.com.

Great but no loyalty for repeat customers

I recently hired a car from Malagacar.com. The service and vehicle were first class. We were met by a representative at the airport and directed to the company minibus which quickly conveyed us to the depot. Although very busy we soon had our car and were on our way. On our return a company driver took over the vehicle and immediately drove us to the airport. I particularly liked the half tank fuel policy which I think is much fairer on the customer than charging for a full tank. Will certainly use Malagacar.com again.

Everything was ok. We were satisfied.