MalagaCar.com reviews - Page 174

I have used you a number of times with no problem. The last time I have had a problem. I returned my hire BMW X3 to you Saturday 20 October. I had some scratches on one door panel that occurred in underground garage, Estepona, the night before I returned the vehicle to you. I had not taken full insurance as I’ve never had damage before when visiting my Spanish home. I paid a €3,000 excess to cover the damage as required in our rental agreement. The cost to repair the car would be less than the excess charge I paid. I was told you would have the car repaired very quickly as you needed it back on the road. I was told to contact you in one week to find out about my refund. I did that by phone and was told you would reply by email. You haven’t emailed me so I phoned today and was told to email you. I am writing to ask for my refund after the repair cost is deducted from my €3000 excess. Can you advise when you will refund this as it’s money I need for Christmas presents for my children? Gracia Ken Reid

Last year I was very satisfied with the car and the process. This year we were first given a car that showed a warning after 5 km, indicating potential engine damage—stop immediately. The next day they brought us an okay car. One liter of coolant was added to the faulty car and it was driven off—apparently that was the issue. After that everything worked well; return was without issue. But a few days later 35 € was withdrawn again via my Visa. An email inquiry got no answer. I give two stars only because the first time went well. I will not choose Malagacar again.

I have been a regular customer for many years and up to now have had excellent service. However I recently made a booking and was quoted a booking price of 298.52 euros and expected to pay that on collection of the car.The rental agreement that I was given quoted the correct price in Euros. When I checked my UK credit card account I found that I had been charged 280.86 GB pounds. At no time was I asked if I wanted to pay in GB pounds and would have said no if I had been offered. The conversion rate that you gave me was 1.06 compared to the rate I would have received from my bank which was 1.13, this has resulted in me paying 15 UK pounds more that I expected. I have emailed you twice and received the comment that it had been passed either to the manager or admin department. I still have not had an answer and feel that this is way below your usual standard.

I'm satisfied with car, and rental condition. But I still don't understand about my traffic fine. Malagacar wrote, that they cannot organize because no funds in my credit card (but I had more then 1000 Euros)... After my message didn't get any answer, that's why 4 stars. If I get all the information I'll rate directly for the 5 Stars!

Reply from Malagacar.com
Hello Marina! Our Adminstration Department replied to you on the 18th October: 

Dear client,
 We are not able to pay that kind of fine. The process is as following:
- We first receive formal notice of the fine and we are required to identify the driver of the vehicle.
- The customer can pay the fine in the website of the oficial organism  (normally mentioned on the attached document) choosing the english language and the reference of the fine (expediente) or wait for the formal letter that will arrive at your home adress.
- Later on, the traffic organization/town councils send the formal letter to the driver, to his/her home address and they are asked to pay the fine then.
 
This process can take several months, just wait to receive the letter with your name at home. You still will have a reduction for promt payment after reception.
 
Kind regards
 

I have been renting cars from them for 4 years and have never had a problem, the service is fast and the shuttle is also fast. Some friends had a problem with the tires. They couldn't repair it quickly and immediately made another car available at no extra charge and without discussion... I absolutely recommend it.

First time we used them and we were very impressed. quick and easy shuttle to depot. We'd booked at Picasso / scenic and were upgraded to a brand new ( less than 3000 miles) Audi Q3. It did seem very busy at pick up when we returned our car but no complaints from us. Would definitely use again ( maybe that's why we got an upgrade this time.)

I have used Malaga cars for the first time after a friend recommended them. They are very professional, efficient and fair. I was very impressed and would recommend them very highly.

I would just like to say thank you to Fran and Angel. Who were very helpful in September when I had made a mistake with my booking dates. Fran was very helpful in sorting my problem out and did so very quickly. I have used malagacar for the last 4 to 5yrs and never had any problems what so ever. Once again a big thanks to Fran and Angel. Pd Campbell U.k

My husband and I hired a car for six weeks, no problem with the car. When we took it back late evening the guy at the drop off place could not wait to tell my husband that there were not enough petrol in the tank, he said either you pay me 35 euroes or take it to a petrol station. This caused quite a lot of stress as we could have missed our flight. Later we spoke to a guy at the airport about it, and he told us he had had the same experience. I think you ought to look into this matter urgently as there is obvious something going on, or perhaps charge up front for half a tank of petrol, as it did put us off using your company again.

Vehicles in very poor condition!!! Damaged and with high mileage!!! I am awaiting a refund for 4 days since August 11, 2018, and I have still received nothing!!! And you do not respond to emails!!!!!