MalagaCar.com reviews - Page 175

Used to do a bit of business with this company which I thought were great until my wife and I had kids (had been using them for years) at this stage. It’s all good on the way in but trying to get back to the airport when you have kids you seem to be put to the back of the line. We nearly missed our flight home because of this company. Will not be going back. They wouldn’t even entertain my complaint

We have used Malaga Car.com for a number of years after being recommended by a friend. The cars are always superb and the service is great. Hope to return in the summer again.

We have been renting from malagacar for a long time and have never had any problems, but this month it was less positive. We always take the complete insurance because we regularly drive around Andalusia and have a holiday home there. Unfortunately, we were robbed this time, everything was stolen from the rental car, GPS, computer, keys, tickets... We reported the theft to the police. They advised us to also report it to the rental company because we have complete insurance. Because we had to pick up our daughter and grandchildren in Malaga and needed two baby seats at malagacar, we went to report the theft and pick up the seats. The lady behind the counter was friendly at first, but when we asked if we were not insured against theft, she started to get difficult. We did not get any information on our questions regarding the insurance. The longer it went on, the more rudely she spoke to us, also regarding the baby seats. We are sorry that we were treated in this way as a regular customer and hope that this will not happen again in the future.

Always beautiful cars, always optimal service, always efficient! We have more than 30 reservations!

I rented a vehicle from March 27th to 30th during Holy Week and they gave me a slightly larger vehicle. Everything was great without any traps or small print, very happy with the rental. Totally recommend

Excellent service at the airport but not so much on the website and loyal customer discounts: nowhere on the site can you find how many times you’ve rented, the dates, the costs, etc.—they need a complete website overhaul, it’s very outdated and primitive. As for the discounts, up to 20%—so that means at most you get 20% even if you’ve rented 30 times? I follow them on Facebook, their blog, and more, and I only got one email with a discount, while I rent about twice a year. How many discounts have I missed? Outrageous.

I have more than 6 location with Malagacar and i am very happy with them ! Always good quality car and lift service to the airport is very fast and convenient.. Might be interesting to promote reccuring customers with specific promo code ... Regards,

I have used Malaga cars for many years on average 4 to 5 times each year & in the main have been happy with the service & the helpful staff, but I feel its service is slowly deteriorating I note one customer was complaining about paying extra for fast track I can assure her it is not worth paying the extra because you still end up waiting I have paid extra on the last two occasions mainly for the full insurance cover when I arrived to collect the car on the 26/2/18 they only had 2-desks open at one desk there was a customer trying to extend his hire period & at the other desk there was a customer complaining about being charged extra due to him collecting his car early I was next in the queue but after waiting for thirty minutes I attempted to ask the assistant if she could request extra assistance from the office upstairs I was told abruptly to wait, to be fair when a extra staff member did appear he gave me a upgrade due to the long wait & poor service On the 8/4/18 I arrived at the airport & went to the malaga car representative to confirm we had arrived & then went to the pickup point My wife & I were the only people waiting at the pickup point for about 10 minutes then a group of about 15 people turned up when the transport bus arrived it stopped short near the back of the queue which allowed the people that had just arrived to get on the bus so we then had to wait for the next bus (it was better when they used a ticket number) this also meant we had to wait at the office behind the people who arrived after us once again there were only 2-desks open so the service was slow When I finally got the car I noticed the tyre warning lights was on so I asked them to check the tyres & tyre pressue this they did but the next day I had the same problem on the 10/4/18 I took the car back due to the warning light coming on again no problem the car was exchanged but we lost a few hours out of our holiday I have a car booked again for the 22/5/18 & I hope for much better service if not it might be time to try another hire company

Hi, I have been using Malaga car hire now for 10 years. Never had an issue. Good cars . Helpful staff. Competitive pricing. My only concern is that in recent years you can skip the que at their office if you book the full package which gives you priority and express pick up. This means if you pay more you get bumped to the top of the que when picking up your car. This leaves those with the basic package feeling like second class citizens. I dont think its right to give priority to those who have paid more. Are all customers not valued equally? Otherwise a great company to deal with.

We rented a vehicle from Malagacar for the 4th time in June 2017. As always, we received a brand new car. We were picked up from the airport and received the car 10 minutes later. The return was just as smooth. We look forward to next time. Thank you.