MalagaCar.com reviews - Page 177

We've used malagacar for more years than we can remember. Always brilliant, no fuss, good cars and great staff. Why would we want to go anywhere else? See you next month.

I am just finishing a three month hire. I had a slow puncture took the car in and was out again within ten minutes with a replacement car. Do not be put off because they are not in the airport, they could not be closer outside. I am returning next autumn for six months and hope that I may get a discount for a long hire. First class service

We have been using Malagacar for around 7 years now and always found them to be the best service, price, and selection of cars and look forward to using you for many more years. Our kids are also now hiring from you as well. The one thing that I find a problem is that now I am retired we go over for a month at a time and each time I have to make two bookings, two weeks at a time as a four week booking is much too expensive. So, after two weeks I have to return the car and queue up to get another for the second two weeks. For the life of me I just cannot understand why the price differential. Every time I try to speak with someone either on the phone or on the desk I get no explanation, they just say that is the way it is and they cannot change it!

Forced to advance our departure, we returned the vehicle earlier than expected.
To our great satisfaction and without asking for anything, Malagacar refunded us for the unused days.
A big thank you for this proof of honesty and seriousness.
As with other times, the service and vehicle were perfect.
Highly recommended.

Hi, we are going to book a car with you but are not sure how will we get to your office from the airport, didn´t find it enywhere. Are you located directly in the terminal or is there any shuttle going from the airport to the office? Thanks for the answer, Petra

Reply by Malagacar.com
Hello Petra!
Once passed through the security clearing there will be a member of our staff waiting for you and showing you the way to our Minibus which brings you to our office situated a couple of minutes down the road.
I attach also a link to Google Maps with the location of our office.
https://goo.gl/maps/BU7fP    
Kind regards!

Last August I rented a car with Malagacar for 5 days from 30 of March to the 4 of April paying 50€ deposit. Recently I sent FIVE mails asking some information but I DIDN'T RECEIVE ANY REPLY! They did not answer either at Whatsapp! Not at all professional! I'm still waiting for a reply!

Been booking with malagacar.com now for the last 10 years,on average 3 times a year sometimes 4 I am on holiday now and got one of your cars from 21st March until 31st March 2018 already booked for my next one on 15th April until 26th April, my only question is why I have not been able to get extra discount on my client menu. Regards

Reply by Malagacar.com
Hello Michael, we have sent your password to your email. Thank you for being our loyal customer.
Best regards!

Love malagacar been using them for over ten years never had one problem, I am now ready to book again but never had a discount now l am reading the reviews and find if you are on the client list or on your Facebook page I can get a discount but how do I get on client list Can you help

Reply by Malagacar.com
Dear customer,
Thanks for your email. Yes, there is a program with discounts for loyal customer. When You visit www.malagacar.com, You can find in the left menu:




Then you can get better prices.
 Regards,
J. Alberto Anglada

We were very happy with our stay in Andalusia and the welcome at Malaga car - their vehicle was scratched and dented everywhere which we reported to the lady at the office who noted everything on the contract and when we returned the vehicle we were told that everything was ok - the rest is less pleasant - we returned the vehicle at 1pm at 4pm we had already been charged for a repair and now we have to fight to get our deposit back - be very careful


Reply by MalagaCar.com:

Dear Gabriele,
 
Please accept our apologies. You are right and my colleague made a mistake because he didn’t check the system as the car was picked up by you with the damage. The amount of 526,35 € was refunded this morning at 11:49.


Again, please accept our apologies.
 
Regards,
J. Alberto Anglada

First time we have used Malagacar.com. We will definitely be using them again. We had the A1 package and can recommend this as we had no hassle picking up or dropping off. The depot is not on the airport but the shuttle bus was very good. Thank you to all your staff for making our holiday much bette