MalagaCar.com reviews - Page 178

My first time using Malagacar.com and not a problem. Would certainly use again.

What a disappointment, not to say a scam... After several years of renting vehicles from Malagacar without any problems... This year, we were forced/obliged to pay the full insurance at almost 300 €. We were refused payment of the deposit with our 2 Visa cards, one of which was a Visa Premiers and a MasterCard, on the pretext that they are debit cards and not credit cards, incomprehensible, this is the first time we have been told such an absurdity. But too late to be able to turn around and rent elsewhere, being up against the wall, we resigned ourselves to paying. On the other hand, to pay for the rental and full insurance no problem as if by chance... Moreover, at no time were we asked to enter our code for the cards. We would like to remind you that in previous years there have never been any such problems and that the Visa cards used at the time were the same. Regarding the rented cars, the reception, the drop-off of the vehicle at any time, the transfers between the airport and Malagacar, we have never had any problems hence the rating raised to two stars instead of one. But this last incident, 300€ less in the holiday budget not planned, will surely make us rent elsewhere next year. Damien Gonzalez / Maude Bertrand

Reply from Malagacar.com
Dear customer,
We are sorry that you were not satisfied with the car rental this year but please study the situation as it is not as you indicate. You had to accept all-risk insurance because your debit/credit cards did not have sufficient funds or they blocked the amount to be paid/deposited.
Therefore, we have proven that our intention was to help you.

Regards
J. Alberto Anglada

Have been using Malaga car for over 7 years.only company I will use in Malaga.Excellent cars speedy pick up no and hidden costs.if your visiting the Costa del sol make sure you use this company

Having used Malagarcar for the last 5 years, 3 or 4 times a year, we are returning yet again on 1st October - there is no-one to beat them on price, service, smiling and friendly staff and good clean quality cars - they always get it right

This was my 5th time hiring a car at Malaga Airport and my fourth time with malagacar.com. This time I booked an automatic, a first for me. The transfer was efficient, I was taken immediately when I entered the office and within ten minutes I was brought my car. No hassle, no pressure selling of insurance and the comfort pack was excellent value. The car was simply superb and I drove more this year than ever before as a result. The return was straight forward with absolutely no fuss. Like my brother I tried goldcar last year and although the basic price was very low there are hidden costs no matter how thorough you think you are. I find malagacar.com completely trustworthy, reliable and the only company I will use in future. The experience helped to make my holiday fantastic. Thank you malagacar.com!!!

I've hired cars many times in Malaga Airport from several companies and Malagacar(my 5th. time with them) is simply the best. The young woman that served me was really helpful and really nice and when i returned the car she was again really helpful. There was no pressure to take the full insurance which is great. I took the Comfort Pack (half full tank bring back half full) which means you only pay for the online price and you get an extra driver and full roadside assistance included, so its up to you how much fuel you use. I got a Renault Megane (latest model) and it was spotless inside and out.To my detriment i used goldcar last year (2017) because i got got a really good online price initially, but, by the time i got to the desk i got charged for a full tank of full (which i was supposed to get a refund for unused fuel which i did not), charged for fueling the car and charged for using a credit card (which you have to use). To me Malagacar is transparent and there is no hidden charges and deliver exactly what they say. I have booked for next year already.

I fooled myself, by believing the good reviews and very promising honesty in their homepage. Last week I booked a car, and I would receive a mail, I got the mail on Saturday, they requested more information and I responded right away. I didn't received any reply for 3 days, and my departure approaching, I became nervous and called them twice, first time they told me, the manager who requested the information is absent and not available and I had to forward the mail to another mail address, I did and mentioned any car available is good with me, no respond!! The second time I called them, they promised me to reply the same day. They did NOT!! I even used their what'sApp but nothing. I started to look other companies for renting a car, and I was shocked seeing the price is tripled since the last week. Im very disappointed how they treat their costumer. Maybe it's only me, but anyway, be careful of the delays or no replies, everyday goes by and approaching your departure the price goes up. So don't waste your time.

We have used Malaga Car Hire for many years visiting the Costa Del Sol 3 to 4 times per year. We have always received excellent service which is why we continue to both use Malaga Car Hire as well as recommend to family and friends. This excellent customer service was highlighted this week when a "boot open" warning light appeared on the dashboard. The boot wasn't open BUT the car thought it was and therefore we were unable to lock the car. We contacted Malaga Car hire to highlight the issue and they delivered to us in our village (some 50 minutes away from Malaga airport) a replacement car within 3 hours from us contacting them with the problem. That is what I call excellent customer service. Many thanks Stuart Preece

I HOPE TO HIRE A CAR AGAIN FROM YOU NEXT WEEK ( POSSIBLE 10 TH. TIME ) - WHAT IS MY DISCOUNT CODE

Reply by Malagacar.com

Hello Richard! As our return customer please book always with your client menu to benefit from your increased discount of up to 20% (1- 5 rentals: 5%. 6 rentals: 6%... 20 rentals: 20%).
 
If you never have used it before, you can apply for your customer login at this link: http://www.malagacar.com/password_help.html
 
Then you can login into your account where will be applied automatically the discount, depending on the number of hires you have already made (Please use always the same email).
 
Kind regards!

The only word I can use to describe an experience with Malaga.car is OUTRAGEOUS. My mother and brother hired a car and there an accident happened: a truck hit the rented car, though it was the truck driver's fault. They called the police, the police wrote an on-site report, my mother took photos of the truck number plates and the truck driver's license. Malagacar.com accepted the car back and did not return the deposit which is 1,200 Euro. The damage done to the rented car can't be charged that much. And for 2 months so far I'm writing emails to get info about the deposit return policy and every fucking time they ask for the booking number. Ok, I provided them with the booking number a shitload of times, also, I sent the truck driver's license and the photo of the on-site report and they ask me TO SEND BOOKING NUMBER again and again every time. Is it so challenging to spend a minute to have a look at our case? The worst experience ever.


Reply by MalagaCar.com

Dear Mariya,
The VW Tiguan rented by you was taken under Basic insurance conditions. The car was returned with a damage and you are right you gave us a truck number plate but was a Moroccan truck so it is very difficult and a very long process to be able to collect a claim when the opposite party is not European. 
You were offered to take the extra full insurance and you refused it. You are responsible for any damage to the car while the incident is solved, which you say you have suffered.
Regards
J. Alberto Anglada