MalagaCar.com reviews - Page 178

First time I have used this company, excellent in every way, I will certainly use them again.

Now Malagacar.com becomes the same as others in hiding extra charges. Anybody notice the NEW check-out charge of eur 15 hidden in the terms and conditions for leaving the car back with the same fuel as at the start of the rental

Response by Malagacar.com
Dear Mr. Ohle,
Thanks for your comment. We are working with the same system as before but now for people who prefer to return the car with half a tank the option is given. As you know the quick service is really important for us, thus the cars of customers who do not want to pay in advance for the fuel must be checked on return.
This is why 15 euros are “no hidden” charge.

Regards,
Alberto

Malagacar.com has been very professional the way they run their service and are always helpful with any queries one may have.I would recommend them to anybody who is renting a vehicle in Malaga.

After trying many others we now use Malagacar on a regular basis, very happy with the rental rates as well as the extra insurance rates. We never have to wait long for a pick up and drop off and the service is courteous and efficient.

Very disappointed with this company. We were charged 30,00 Euro for car hire for three days and an additional 42,00 Euro fuel charge with promise this would be refunded upon the return of the vehicle, if the car was returned with over half a tank of diesel in it. When we returned the vehicle in immaculate condition with over half a tank of diesel in it, the malaga car representative who checked our car in, refused to offer immediate fuel refund back onto my credit card which I presented to him, however assured us that the fuel would be credited back to my credit card within three working days after the car had been checked over. Five weeks later they have not returned my fuel deposit as agreed. I initially thought this was possibly an oversight or admin mistake, however as my email requesting entitled fuel refund has been ignored I am dubious.

Response from Malagacar.com:
Dear Mrs. Reay,

Thanks for your email. I must inform you that you are mistaken because we refunded the amount 42 € in your credit card on February 12th at 11:56 am. As proof you can see the screenshot: [screenshot sent by email]
The money can be refunded only by the account department; for this reason my colleague didn’t when the car was returned. Anyway he knew about because when the car rental contract was filled in a note was written. Look screenshot: [screenshot sent by email]
You didn’t have to wait for 5 weeks as in just 48 hours the money was refunded.
Your email was not ignored. You sent an email on February 24th at 10:45 pm and we answered on February 25th at 11:28 am (13 hours later) to your email. Please look screenshots attached:[screenshots sent by email]

Regards,
J. Alberto Anglada

We have been using Malaga car for several years now; we go to Spain about 4 times a year, we would not go anywhere else they are very friendly and helpful and their cars are very reliable, and good prices too, highly recommend

My friends and I have been using Malagacar.com for years now - by far the best rates and service. Glad to see you have done something about the mini bus situation and is no longer a free for all!

3rd. time use in past year. Recently rented for 1 month, very competitive quote, service and car FIRST CLASS. Will certainly be using in the future. One gripe which I believe is now common to all Car-Hire companies is The "Return empty" fuel tank policy. Only the Car-Hire companies can benefit from this policy.

Starting using this company a few months ago, on my 3rd booking now and no problems ,the only thing I would like to change is the charge for 1 extra driver, most companies allow 1 extra driver free, but apart from this very happy with their service

Excellent rental company. They are waiting at the airport and bring you comfortably with small busses to the rental company. It takes 2 minutes. All very neat.