MalagaCar.com reviews - Page 179

I will strongly recommend those who want to rent a car for Costa del Sol MALAGACAR. They will bring you a nice and convenient car, it is so, so easy to hire it, the price is very fair, the formalities won't take long, they let you go in Gibraltar in Portugal, the time spent for hiring and bringing back the car is very short and they drive you to the airport. You won't need anything else or anything more. A good thing to notice: I could reserve even with my embossed debit card, without any guarantee. Good for your job Malagacar. I am very pleased to have worked with you. It was my first time but for sure I will contact you back when coming in Spain. Thank you and for those undecided, choose MALAGACAR. They are prompt, serious, cheap and honest. Good luck!
Lucian Rosu

I hire a car with this company for several years now. Never had complaints, always satisfied and very satisfied. I said: If you hire a car elsewhere you pay more and you don't have the service of malagacar.com. I will always come back here.

Since 4 years we rent our car with Malagacar.com. We were always very satisfied. The price is very good; the transaction is quick and uncomplicated. Also in 2014 we will rent with this company.

Swift check-in and even swifter checkout. After only a couple of minutes in line waiting for the shuttlebus and ditto for the malagacar contact person filling in the necessary forms, we were on the road. Refund of the reserved amount back on my account only a couple of days later. Definitely recommendable!

We hired a car from Malagacar.com on 12/6/13 - 19/6/13, a Chevrolet Cruze. My credit card statement shows that you did not return the deposit.
Could you please refund it to my credit card?
Thank you


Response from Malagacar.com
Hello
Sorry for the delay, the refund has been made today, note Banks can take between 2 to 5 working days to get the money to your account, please check with your bank later in the week the money should be in your account by then

Regards
Maryori M.
Reservations dpt.


Client response:
Thank you for you very fast action, we have used malagacar.com before without any problems and will no doubt use your services again, looking forward to it. Regards James McConaghie

I'm not impressed at all. The car was a shabby Seat Ibiza covered in marks and dents. The glove box contained the previous users rubbish. The dash board indicated the vehicle needed a service. I took the extra insurance to cover all eventualities. Thank god I did because I suspect it would have caused an argument over the damage and scrapes at the end of the hire. I had to argue with the rep and to prove that I had already paid a 40 Euro deposit. Ive just received my bank statement and the cost of the vehicle is significantly more than I was quoted and it appears my deposit has not been included. Add to this an ever so slightly rude rep and the whole experience was bad. Don't use them!

Response from Malagacar.com

Dear Mr. Miller,
Thanks for your email. The car rented by you is now rented by another customer. I have just called the other customer and he say he is really happy with the car but anyway I will look it myself when is returned by him. I am really sorry the car was not really cleaned. The car doesn't need a service as the service was done just 2 months ago. The service is done by us so that is why the service indicator was not reset.
The extra insurance is optional and doesn´t cover marks and dents (included by the normal insurance).
In a private email we have specified in detail all services billed. Please read the booking confirmation so you paid what you were quoted.
Regards,
J. Alberto Anglada

First time with Malagacar and apprehensive. 15 day hire from 10 July. However, all was well. No need for anxieties. Received the service advertised and paid for. Car had a fairly high mileage (Kilometres) but worked well. Fuel policy half tank good idea. Staff courteous and helpful. On return depot was easy to find - just follow car hire return signs and keep driving past them until you reach the main road and the roundabout. We were driven back to the airport by one of the staff so no need to unload baggage. We have our own excess insurance so had to leave a deposit but that was refunded promptly. Will definitely use again. Only criticism was the absence of a clearly designated queuing point on arrival to board the mini-bus. It was a bit of a scramble and battle with others to get on.
May I suggest to the company issuing numbered tickets in the terminal and then taking people in order? William Fleming Surrey. I have no objection to the company giving my e mail to prospective customers who, like me, may be apprehensive.


Response from Malagacar.com

Dear Mr. Fleming,
Thanks for your email and we are happy you enjoyed the car and our service. About you suggestion I think there was a misunderstanding because we are working with the "numbers" system and I have the record. Your flight arrived on July 10th at 10:53 and you were met by my colleague at 11:30 with order number "30".
Regards,
J. Alberto Anglada

Excellent service and a quick and non-bureaucratic transaction, no hidden costs. Would recommend Malagacar.com: Costa del Sol + a car from Malagacar.com = excellent holiday!

Everything was perfectly organized, the vehicle was in perfect condition, very good customer service - I´ll gladly repeat!

As in 2012, this year we rented again a car with Malagacar.com. The online booking and service on site again were excellent. There was also no problem when booking at very short notice a second car for my daughter. My family and I had 2 cars at the same time. Both were new and very clean. The reception and the return were also smooth. Personally I can recommend Malagacar.com.
Next year (then it will be already the third year in a row) we will again rent two vehicles with Malagacar.com.
@ José:
Thank you very much for the very nice and friendly advice in perfect German...