MalagaCar.com reviews - Page 180

Used for the last 12 years excellent

We chose Malagacar.com for their favorable conditions (no excess on insurance, no advance payment, fair fuel policy) but our 20-day rental in July 2018 was a disappointing experience. After a week, the battery of our Renault Megane died: we had to push-start the car every time. We reported the issue to Malagar.com, and they told us to bring the car back for replacement. Although we had chosen the costly 'full-pack', which includes road assistance, they did not offer to bring the replacement car to us. We therefore lost a day of vacation driving for two hours to Malaga, replacing the car, and driving back. Unbelievably, after 20 km, our replacement car (another Renault Megane) exhibited a problem with the tire pressure sensors. We had to drive back to Malagacar.com once again and get yet another car (a Toyota Auris). We understand that cars can occasionally have technical problems, but we were expecting better service or at least a financial compensation for our time and our fuel use. The staff we talked to were curt, unempathic, and unhelpful. When we demanded a compensation, they said we had to e-mail them about it. We did, but we never even received an answer.

Reply by Malagacar.com
Dear customer, our the customer service department will get in touch with you.
Kind regards!

Have just returned from Malaga after our annual holiday and we always use Malagacar. As usual they provided an excellent service, our car was brand new (17km on the clock) on pick up and as always, the staff were polite, helpful and efficient. It is always a pleasure to do business with this company, with the bonus of extremely competitive prices no matter what pack you choose with no hidden charges.

Reserved 2 boosterseats and paid €60 ! for two weeks for 2 seats. When we picked up the car at the airport, they DID NOT have any boosterseats. So much for the safety our children. «I have a reservation» I said. «We do not know where the seats are». NOT acceptable. We where offered seats for babies/small children, but it turned out rhey where to small. When a family reserves safetyseats foe children, please make sure you have seats. Refund?

In November 2017 I rented a car for 14 days (booking number 815885) without age limit. Everything was fine; I was very satisfied.
Now I have booked again for November 2018 and have to find that the age has been limited to 69 years. I am above that age and now have to pay Full Pack, which means more than five times as much as Basis! This business policy is not acceptable, it is bottomless discrimination!
All companies mediated by rentalcars (record, goldcar, Autos aquiere, Thrifty, Budget, Hertz, Sixt, Enterprise, Europcar, OK rent a car) have no limits except wiber: 75 years and centauro: 99 years. Malagacar should take an example from this!

Hired a car from malagacar 12 times in the last 7 years, on returning home to the uk malagacar have took £66.72 extra from my bank account. , no reason given , no reciept given ? Can they just take money out of ŷour account without your knowledge ? I am very very disapointed , is this legal what they have done ??? I have sent numerous e mails and messages asking for an explanation without reply? Not happy at all , i always recommend malagacar to all my friends , now i am not so sure at all ? Please please explain why ? I am very very annoyed ???

We had an excellent experience with malagacar.com and highly recommend them. They were courteous, helpful, spoke excellent English and provided a clean, reliable, and reasonably-priced rental vehicle for our stay. Looking forward to booking with malagacar.com again in 2019! Gracias! Kitchener, Ontario, Canada

Hi there, I was really looking forward to renting a car from Malagacar after reading lots of positive reviews but after going back and forth with one of your representatives on the Whatsapp messaging service - who simple refused to answer a valid questions I had about roadside assistance, I am now looking at taking my business elsewhere. I asked a simple question regarding taking out the basic package without roadside assistance. My question was: What happens if there is a mechanical or electrical fault with the car and the car breaks down? Their response: if you need road assistance, and you have book basic rate, any assistance needed is paid by the customer. Not exactly what I asked! I asked the question again and got the same response. Surely the person hiring the car can not be charged a fee (for example 75 Euros to tow the car up to 25km) if it is a Mechanical or Electrical fault. Surely it is Malagacar's responsibility to provide a car fit for purpose and if the car breaks down due to no fault of the person who has rented it, then surely there should be no cost to the client. I asked for a copy of your Terms & Conditions which I was provided with but it does not state anywhere in them anything about mechanical or electrical failure. The representative then replied with the following: about your question, if the car need to be replaced, the client have to come at our office for the replacement car. My response to this was: So what would happen to the broken down car if it was not drivable - would you recover it at zero cost to the rental client if it was a mechanical or electrical fault? Malagacar representatives response was: assistance only is cover by malagacar if you book comfort or full pack rate. This sounds to me like you are scaring people to take out roadside assistance. According to most car hire agreements it is a car hire company's legal responsibility to provide a car fit for purpose - one that works. Should the car break down due to a mechanical fault or electrical fault and it is no fault of the person who rented the car, then it is the car hire company's (malagacar.com) responsibility to supply the client with another car (as your representative stated above in one of their responses). But this does not make anything clear! What I can gather from the responses I received are as follows: If I were to hire a car from malagacar without roadside assistance and the car broke down 25km away from your offices or anywhere else for that matter - due to no fault of my own. I would have to make my own way back to your office/headquarters (possibly by taxi) to get a replacement car. Could I therefore leave the broken down car wherever it broke down and malagacar would go collect it - is this right? I am very interested in you response to this as I believe this is a very important matter to which many people renting cars from Malagacar would like to know. It would also be nice to be able to see a copy of the 'Rental Agreement Contract' on the website. Kindest Regards Terry.

It was very bad, they are not friendly, they charged me all the extra costs, at first I thought I could rent a car cheaply but in the end it turned out to be a trick

Reply by malagacar.com 
Dear Customer
The car was returned yesterday in terrible cleaning conditions and without fuel so you have been charged for it. This is what we have just explained to you by phone and yesterday when the car was returned.

Have just returned from Malaga and have used Malaga Car Hire for the fifteenth time. As usual they provide an excellent service .The cars are good the staff are always polite and helpful Its always a pleasure to do business with this company