MalagaCar.com reviews - Page 183

Have used them many times,always great service.Have tried several other companies,and regretted it,no comparison.Used them last week.Waited 5 minutes for bus.Spent 5 minutes doing paperwork.Given new car.Return was even quicker.

Hello, I rented for a week in September and the treatment was very good, good car but not the one I rented, the best thing is that from the beginning you know what you are going to pay, nothing comes out in small print like in other companies, now at Christmas I will rent again with Malagacar, if it is like the last one I did, I think it will be my rental company every time I visit Malaga since the best thing it has is the clarity in prices and its service. I recommend it.

Why will you not respond to my emails or WhatsApp? I have a speeding ticket for one of your cars I WAS NOT DRIVING. Why did you give the Spanish Authorities my home address and tell them I was driving a car I was not? I need confirmation from you that I WAS NOT DRIVING THE CAR to send to the Spanish Authorities. I have requested this from you weeks ago and you are ignoring me. Why? Please at least respond to my attemped contact with you. Why such poor service on your behalf?

Though there was slight confusion as to the pickup point due to building work at the airport, that we could not go through the door indicated on the paperwork, once our group of four golfers had been collected from the airport and taken to MalagaCar's office we had no problem in obtaining our vehicle, which was well presented, and as such we where in and out of the office in less than 15 minutes. MalagaCar.com is also a lot more efficient than the expensive major rental companies located at the airport where we have previously waited over an hour for a pre-booked vehicle, and then had to go to the basement to locate, were as MalagaCar's vehicles are ready and waiting. We will definitely booking our car-hire with them next year.

Have contacted you office four times in the last two weeks to book a hire car in March 2018 for ten days by Email no reply so contacted by phone and was told I would receive a reply next day still waiting . I have used your service for at least ten years and could not fault your service . I await your comments. Robert Wilkinson.

Reply by Malagacar.com

Dear customer,
 
Thanks for contacting us. You tried to book a car on November 5th at 14:24 and 16 minutes later We sent you the booking confirmation 852817.
Again you made another booking 2 days later and 29 minutes later We sent you the voucher 852817 again.
On November 12th You made again a booking and 3 minutes later We sent you a new booking voucher 854558.
Yesterday You made again a new booking at 19:33 and at 21:56 We sent you again a new booking 856843.
Then, bookings 852817 and 854558 will be cancelled.
 
Regards,
J. Alberto Anglada

For the 2nd time rented a car and just like the first time super satisfied, good service and top cars.
Took the basic package including insurance and hop, pick up the car, no deposit and when returning, drive in, hand over the key and be taken back to the airport. Top service, top cars.
I booked an A car and got a D for the same price.
top top top
keep it up Malagacar.com and next time I will book with you again because a satisfied customer is a customer who comes back satisfied and spreads the word about how you treat customers.

We were extremely dissatisfied! We had booked two child seats. Although we were more than overloaded with the two children and the luggage, nobody wanted to help us carry the seats to the car, let alone install them. Nobody wanted to help us with the installation either. Only after many requests and inquiries were we given attention. The seats were defective and could not even be mounted, etc. Overall, the whole thing took almost an hour and a lot of nerves. Very child-unfriendly!

Response from Malagacar.com
Dear customer,

Thank you for your message. Please let me know when you arrived to check who gave you the car.
Thank you,
J. Alberto Anglada

Hello, I have booked with Malagacar many times and it has always worked out great. I am very satisfied with the car rental and will use it again in February. Of course, I don't think the 35 € for outside office hours is so good, but it's okay if you arrive at midnight and can take advantage of the whole service.

Let’s keep this simple I arrived on time yesterday with my driving license.HSBC Business debit card and identification. I told them I had brought excess insurance already and I only wanted their basic hire. They told me this was not possible unless I had a credit card. I explained to them nothing in their terms and conditions what I had read showed this to be the case as all it requested was a credit or debit card. No matter who I spoke to and there were at leat four representatives checking people in along with one being a stand in Manager would not admit to the fact their Terms and Conditions did not state in order to have basic cover you must have a credit card. All it stated was a credit or debit card. Customer service was disgusting and they were only interested in getting me to pay over a €100 for their full cover. My sister came to pick me up otherwise I would have been charged over €200 for a week hire on an original quote of €77 euros. In conclusion they have lost a customer when in reality they could have resolved the situation by being honest around their Terms and Conditions I will never deal with people that lie or can’t admit their mistakes. A good business would be thankful a serious error on their part was brought to their attention rather than punish a genuine customer.

Reply by Malagacar.com


Dear customer

When you booked the car you accepted the term and conditions which are clear. You can pay cash or with debit card but the extra insurance must be taken so the staff just told you what you accepted on advanced.

https://www.malagacar.com/uk/terms-and-conditions.html
PAYMENT
Payment is completed upon collection of your vehicle with VISA, MasterCard or AMEX credit card. You can pay with a debit card (Visa or MasterCard) or in cash (a valid debit or credit card is required) when you book the supplementary insurance (extra insurance) or the Full pack rate. The credit card holder must be the lessee (main driver).

Regards
Alberto

Good service and prices!