MalagaCar.com reviews - Page 192

I have hired several vehicles from Malaga car hire and have always been very pleased with the service I have received.

I am now a so-called VIP customer with over 20, sometimes long-term rentals. This time I had a short discussion with an employee about a tank problem. The administration solved the problem and, in my view, settled it correctly. So still full satisfaction.

I have used Malagacar off and on for a number of years now and have always found them to be excellent value for money and friendly. This year I had an accident where another driver hit my hire car from behind. While the company were obliged to retain the €1,000 euro deposit against the damage to the car contact was maintained through a member of their staff, Maria Jose Corbacho Corrales. Maria Jose pursued the insurance company of the third party and as soon as they accepted liability my €1,000 was refunded. Exceptional service!

Absolute tops! Great service. Nice cars. No add-ons! They really walk the talk! This is what a car rental company should be. You can try other companies, as I did before, and feel completely fooled (to say it politely), or follow my advice and go for malagacar.

Very satisfied with this rental. Good value for money. Good service and speed both for pickup and return. Airport shuttle. Recommended!

The second time we have used malagacar.com, and the second delightful experience. Hassle-free and just what we needed to make a holiday a relaxed and enjoyable experience. Even got a brand-new car! Will be using this company again.

Hello. I want to ask if I rent a Seat Alhambra diesel 7 seats with insurance from 9 October to 17 October 2017 must I own a credit card?

Reply by Malagacar.com
 
Hello!
If you take out the additional insurance, you can pay with Visa Debit Card or Mastercard (Electron, Diners or Maestro are not accepted).
 
If you would like to pay in cash, we always need a credit card as guarantee and as well you would have to take out the additional insurance. Full terms and conditions you can find at http://www.malagacar.com/uk/terms-and-conditions.html.
Kind regards!

I am very dissatisfied with you and your handling of customers. While I was parked, someone drove into my car. The person who caused the accident took all the blame and noted it in the accident report. His insurance must take on the damage. Nevertheless, more than half of my deposit was withheld, despite full insurance. No one responds to my letters to Malagacarcom. For me, this is completely unacceptable and uncooperative behavior. I am not at fault and want my money back. If the process is still in progress, just let me know. Otherwise, I have to contact the insurance company of the person who caused the accident myself. I am very disappointed with your behavior. I would not have thought that, especially since I have rented cars from you several times before. As long as nothing happens, you seem to be quite okay. But if something does happen, you act completely unqualified.

Reply from Malagacar.com

Dear customer, We can understand it was not your fault but we have to wait for the other vehicle's insurance to recognize payment. The car was rented to you with an insurance with excess so you are responsible for any damage while we have news from the insurance company. We will be in contact with you. Regards, J. Alberto Anglada

Using for the last 8 years- always makes out trip to Malaga perfect. Would recommend them every time.

On the whole we have been very happy with Malagacar.com. We have used them for years and just returned from a 10 day rental. The only thing I would like them to do is be a bit clearer about what cars belong to which group. We turned up with our booking paperwork stating that the group was "C/E" car model "Toyota Auris D-4D Live Eco B111" or similar When we arrived we were given a VW polo which was too small for our family of 5 with luggage. Asking to try the Toyota Auris as per our paperwork we were told that the Toyota Auris was actually in group D and would cost an extra 30 euros for the 10 days. Paid the 30 euros without a fuss as you are inclined to do at the end of a long journey but was disappointed that what was stated on the paperwork was not what you got, without extra cost. If someone from Malagacar.com wants to discuss this discrepancy then our booking no was 807876

Reply by Malagacar.com
Dear customer,
I think there was a misunderstanding so you booked a group CE and had to know the car was a small 5 doors car with a Min 1.4 L or 90 HP GUARANTEED.

Regards,
J. Alberto Anglada