MalagaCar.com reviews - Page 56

I rented a car for a week and paid with my credit card. on the card reader i have a choice to pay with euro or in my valuta which is Danish krones (DKR). i chose DKR. When i checked my bank account they have charged me 85 euro more than i should pay. I contacted Malagacar who wrote to me that the chose was my own fault and therefore they would not pay back that amount. In my world that is thefting.

I would like to give you five stars for your efficient customer service in Malaga and the website with excellent booking conditions. So why only two stars? Because in the last months we have hired a car thru you on 5-6 occasions. On two of these occasions we got a car with poor/non-functioning clutch making it very difficult and dangerous to drive. This is not ok. Yes, I changed the car at the airport again but honestly, would it not be better if your cars where fully serviced and functioning so that customers do not have to go back and forth to the airport several times? So for now, I am not using your otherwise excellent services again.

Reply Malagacar.com
Dear Marie,
 
Thank you for taking the time to share your experience with us.
 
We’re truly sorry for the inconvenience you experienced with the clutch on two of your recent rentals. We completely understand how frustrating it must be to return to the airport to exchange a car, and we sincerely apologise for the disruption it caused.
 
That said, we would like to clarify that it is absolutely not normal for our vehicles to have such issues. At Malagacar.com, we carry out thorough and regular maintenance checks on our entire fleet. If we ever detect that a vehicle might present a fault or isn’t performing as it should, we are the first to remove it from circulation. We never rent out cars knowingly in poor or unsafe condition.
 
We regret that this situation has impacted your trust in our services, which you otherwise value, and we truly appreciate your feedback. We hope you’ll consider giving us another opportunity in the future to provide you with the quality and reliability you expect from us.
 

Best Service!

It was our first time renting a car from Malagacar. And I have to say the service was just great, the car was very clean, everything was perfect, everything was transparent, no hidden costs, no deposit. Even when we returned the car in the middle of the night, less than 10 minutes after our arrival at Malagacar we were already on the shuttle to the airport. We will definitely book with Malagacar again.

I have been with Malagacar for a long,long time. I used to use other in airport company’s. Won’t name them but they don’t hold a candle to Malagacar. I have never had to wait any longer than 10 minutes to collect my car. The employees are polite,efficient and friendly. Very important if you are arriving for the first time and have read so many,justifiable, negative comments about other companies. Don’t go anywhere else.

Reply Malagacar.com
Dear Adrian,
 
Thank you so much for your kind words and for taking the time to leave us this fantastic review on our website.
 
We’re truly honoured to have loyal customers like you who have stayed with us for the long haul. Your feedback means the world to us — not only because it reflects your satisfaction, but because customer service is, without a doubt, one of our top priorities — if not the top one. We work very hard behind the scenes every day to ensure our service is as smooth, efficient and friendly as possible, and your comments make that effort truly worthwhile.
 
Knowing that you’ve consistently experienced fast pick-ups, polite and helpful staff, and reliable service keeps us motivated to maintain (and improve!) that standard.
 
Thank you once again for your trust — and for spreading the word. We’ll be here ready and waiting for your next visit!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

I was very disappointed to be confronted at drop off on 8th July for the use of less than 1 tab of petrol and being told I must pay. From what I could see the petrol gauge hadn't moved unsurprising really due to doing less than 80km in 2 weeks. I have been using your company for 15 years but if I owe you 2 euros worth of petrol then feel free to make your deduction.

Reply Malagacar.com
Dear Ms Halsey,
 
Thank you for your message, and we truly appreciate your loyalty over the past 15 years.
 
We’re genuinely sorry to hear that you felt disappointed at drop-off. One of our team members noted that the vehicle was returned with slightly less fuel than required. While this was indeed the case, we understand that you drove a short distance during your stay — around 80 to 100 km — and that the fuel gauge may not have reflected a noticeable drop.
 
Just to clarify, even a short trip can consume more than it may seem — for example, with an average consumption of 7 litres per 100 km and current fuel prices in Spain, the cost would exceed €2. However, as a gesture of goodwill and in recognition of your long-standing relationship with us, no surcharge will be applied.
 
We sincerely value your continued trust in us and hope to see you again on your next visit to Málaga.
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

Hi there, I recently hired a car from you which was a Lynk and Co SUV. It was a lovely car to drive and had no issues, except with the exhaust pipe. I was taking a shopping bag out of the boot and I got a bad burn on my leg when it touched off the chrome exhaust pipe. It was very painful and I had to go to a pharmacy to get some cream. I informed your colleague about this when I dropped the car back and showed him the burn on my leg. You really need to inform your customers about this as it could be a child that touches this and receives a bad burn on their hand or face!

Reply Malagacar.com
Dear Mr Carey,

Thank you for your message, and first of all, we’re truly sorry to hear about the burn you suffered — that must have been very painful, and we sincerely hope you're feeling better now.

As you pointed out, the chrome exhaust tips on the Lynk & Co (and indeed many other vehicles) are located close to the rear bumper and can get extremely hot. While this is a design feature from the manufacturer and not exclusive to that model, we absolutely understand your concern, especially regarding the potential risk for children.

We appreciate you bringing this to our attention — your feedback is very important, and we’ll take it into account to consider ways of warning or informing customers about this risk in the future.

Thanks again for your understanding, and we hope to welcome you back soon under better circumstances.

Regards / Saludos
Customer service department/ Departamento atención al cliente

 

This is my 4 or 5 time using Malagacar, having used some of the in airport car hire companies before them. They are excellent value, efficient, easy to deal with and no additional charges or deposits, and really nice staff. I will continue to use.

Reply Malagacar.com
Hi John,
 
Thank you so much for your kind words and, above all, for your continued loyalty over the years — it really means a lot to us.
 
As you’ve rightly said, customer service is absolutely essential to us. We always aim to make things as smooth, transparent and efficient as possible — no hidden charges, no unnecessary deposits, just honest and reliable service.
 
Nothing makes us happier than seeing familiar faces return time after time. We look forward to welcoming you again soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente
 

We hired 3 cars for a week, very clean shuttle, pleasant welcome with no surprises, no insurance or petrol scams, the cars are in very good condition. On our return, no worries, fast and efficient, very good, keep up the good work.



Reply Malagacar.com
Hello,

Thank you very much for hiring three cars from us and for your very positive comment!

As you so rightly say, customer satisfaction is our absolute priority. That's why we do our best to guarantee clean shuttles, a pleasant service and, above all, no nasty surprises - neither on insurance nor on fuel.

With us, what's displayed on the website is exactly what you pay, with no scams or hidden charges like we see all too often in this sector.

Thank you again for your trust, and see you soon at MalagaCar.com!

Regards / Saludos
Customer service department/ Departamento atención al cliente

Booked this morning B/Ref 1701418. Not received an emailed acknowledgment yet. Please advise if there is a problem.

Reply Malagacar.com
Dear Mr Edwards,
 
Thank you for reaching out.
 
I’ve just checked our system and I can confirm that everything is in perfect order regarding your booking (Ref. 1701418). Just to be sure, we’ve resent your confirmation email, so it should be in your inbox shortly — please check your spam/junk folder just in case.
 
If you need anything else, don’t hesitate to get in touch. We look forward to welcoming you soon!
 
Regards / Saludos
Customer service department/ Departamento atención al cliente