MalagaCar.com reviews - Page 55

Easy to book a car. Nice staff and we got our car whitout any problems. They did not try to sell us other insurences - thank you. We returned the car also to a very nice man whitout further questions. Then they drove us to the airport.

Hello. What is the deposit when renting a car? Nowhere on the site can I find?

Reply by Malagacar
Hello, you find our T&C here at this link:
https://www.malagacar.com/uk/terms-and-conditions.html

Regarding the deposit, its depends on the chosen car group:

Vehicles that are in groups A, B, C have an all risk insurance with 1000 € excess. The additional insurance to cover the above mentioned damages and the excess is 15 € per day with a minimum of 35 € and a maximum of 210 € per 28 day rental period. For rentals of 29 days or more, the price is 7.50 €/day.

Vehicles that are in groups AA, CA, CE, D, DA, EA, EC, EE, L, LC, LD, LF, LG, LH, LI, PA, PB, PC, PE, PF, PG, PH, PL, PQ, SA, SB, SE, SF, XA, XB, XC, XD have an all risk insurance with 1200 € excess. The additional insurance to cover the above mentioned damages and the excess is 21 € per day with a minimum of 63 € and a maximum of 273 € per 28 day rental period. For rentals of 29 days or more, the price is 10 €/day.

Vehicles that are in groups LJ, LK, LL, LM, LN, LO, LP, LQ, LS, LX, PU, PV, PZ, SM, SO, XG, XH, XJ, XM, XN, XQ, XU have an all risk insurance with 3000 € excess. The additional insurance to cover the above mentioned damages and the excess is 25 € per day with a minimum of 75 € and a maximum of 390 € per 28 day rental period. For rentals of 29 days or more, the price is 14 €/day.

Kind regards,
Malagacar.com

Excellent customer service!

Just had another brilliant experience with malagacar.car was there waiting for us a nice new Kia ceed. The staff were very friendly and polite as always. I ended up jet washing the car before dropping it back off as I felt guilty about all the dust on it lol. Always a pleasure and look forward to using the company again

For a family holiday 3 of our party booked with Malaga cars and they had no problems whatsoever and loved the experience. I, however, went with another company and had over an hours wait for the car and then was scammed into paying for so-called keyhole damage when I returned the car despite the fact that the car had been in a locked compound all week! I will forever go with Malaga cars in the future!

This year we rented a car from your company for the sixth time. We are fully satisfied with the service and attitude of the employees of Malaga Car. Especially I would like to thank personally the manager Mr. Fran Fernandez, who is always exclusively professional, polite and helpful. Hope to cooperate with him and your company in future. Thank you very much. With kind regards, Roman Amelin, Moscow, Russia

This is the 10th year we have rented from this company. Service is always speedy and professional. This year we had a puncture in the hills in Frigiliana and a truck was with us within an hour and my husband taken back to airport by taxi to collect a replacement vehicle. Would definitely recommend.

Good afternoon. We have used the services of different car rental companies, so we have something to compare with. We have been using the services of MalagaCar for several years in a row. We booked a car on the company's website in advance, back in March, while we planned the trip for mid-July. Directly before arrival, we confirmed the cost, since in high season the rental cost is higher, the cost remained as at booking. From the airport to the company's office 2 min. by corporate bus, registration and receipt of a car 10 min., very convenient. No deposit, debited the required amount from the card and received the keys. Loaded suitcases, received an absolutely new child seat and hit the road. In the morning of the next day we found that the rear wheel was slightly deflated, it seemed like not a big problem, at gas stations you can pump up for 1 euro. We thought anything can happen, but we had to pump up every 2 days. We wrote to the company via WhatsApp that there is a problem with the wheel, they replied within 10 minutes, so and so come to the office we will check it out, no problem. A couple of days later we passed by the company's office, stopped by, explained the problem again and left in another car after 10 minutes. They offered to change the car immediately without any reasoning. This is called high-level service, everything for customers. We give MalagaCar a solid five. Thank you.

We would like to share our experience on service level. Saturday we handed in our car and returned home. On Saturday evening we called Malaga Car to report that we probably forgot a set of keys in the car. The car was already rented again. Malagacar told us that they didn't find any keys at the cleaning. We asked if they could please check with the current user. They left a message with this person (but no news as of today Thursday.) We don't know for how long the car is rented. On Wednesday Malagacar proposed to come by to check "a box with keys". Very good suggestion, but quite late and...we are not in Spain anymore so impossible to stop by. So we send a picture of the keys asking them to check the box for us. These telephone and email exchanges started Saturday and are still going on and we are already Thursday. Today I was told "you can not call me all the time Madam I need time to check this". I asked again if it could be done today.....I hope we will have news because it is getting quite desperate. This is not really client service, It should not take 6 days to find out, by different means, if they have the keys or not . Good advise : check your car thoroughly yourself before handing it in. Because the service seems to stop after that.

Reply by Malagacar.com

Dear customer,
 
I am malagacar.com general manager and after read your review I am studying your case. After read the emails conversation I can confirm malagacar.com staff version. Once the car has been returned and cleaned again for next customer, if the staff has found any belonging, this is taken to the customer service department to get in touch with the customer so the set of keys were not found. We have sent an email to the current car rental customer but We had not news.
 
We cannot look for a set of keys if we don’t have a photo so this is why my colleague Amina told you to come and check the lost belongings box. You sent a set of keys photo yesterday evening but your email was not read yet. Anyway I have look for them and I can confirm the keys were not found. May be they were not forgotten I the car which you admit when you say “you probably forgot”.
 
Our ultimate purpose is to help the client, and that is what we have done at all times. For this reason I do not think that the customer service received is not good.
 
From this moment we cannot do anything else.
Regards
J. Alberto Anglada
 

It is the best car rental agency we have used so far on all our trips to Spain and there are a few in different cities.
Absolutely recommendable, with eyes closed because what you rent is what you pay, no surprises when picking up the car.
Personally, I recommend renting a car with the full pack, so you don't have to worry.