MalagaCar.com reviews - Page 58

Been renting for over 20 years never a problem. Broke down last year in Estepona, 100 euro taxi ride, sent a taxi, no questions no cost, gave me a new car on my way ,would never use anyone else

malagacar.com answer:

Dear Roy,
 
Thank you so much for your wonderful review and for trusting us for over 20 years — that truly means a lot to us! We’re very happy to hear that you’ve always had smooth experiences with us and that even in an unexpected situation, we were able to assist you quickly and without any hassle.
 
Your loyalty is the best reward we can get, and we’re proud to be your go-to car rental company. We look forward to seeing you again soon on your next visit!
 
Warm regards,
 

I've been renting with them for decades. Top class.

Answer:
Dear Jim,
 
Thank you so much for your kind words and for being with us for so many years! It’s truly an honour to have such loyal customers like you.
 
Your trust and support over the decades mean a great deal to us. We’ll continue doing our best to offer you top-class service every time.
 
Looking forward to seeing you again soon!
 
Best regards,
 

very nice خدمه مميزه انصح بتعامل معهم from saudi arabia

Answer: 

Dear Mohammed,
 
Thank you very much for your kind review! We are delighted to hear that you were happy with our service and that you recommend us. It’s always a pleasure to welcome customers from Saudi Arabia, and we truly appreciate your trust.
 
We hope to see you again soon on your next trip to Malaga!
 
Best regards,
 

3rd year of renting. Excellent quick service and efficient transfers. Go for full price then no insurance issues

Answer:
Dear John,
 
Thank you so much for your great review and for choosing us for the third year in a row! We’re very happy to hear that you appreciate our quick and efficient service, as well as the smooth transfer process.
 
Your advice about going for the full package is spot on — it really gives peace of mind. We look forward to welcoming you again on your next trip!
 
Regards,

 

Before Malagacar I rented in the terminal and got scammed 3 times, my card was debited with expenses scam with the complementary insurance. Since 5 years I rent in Malagacar. Super, no waiting, the sympathetic personnel is excellent, I recommend them, no problem.
 

My family and I have been hiring a car many times a year for 15 yrs with Malaga Car, I was very disappointed to see you added a new 35 Euro snr driver surcharge when i Tried to book today. Fortunately I was able to get a booking without this surcharge and the hire rate was also cheaper,

Answer:
Dear Liam,
 
Thank you so much for your loyalty and for taking the time to leave your feedback. We truly appreciate having you and your family as long-time customers over the past 15 years.
 
We’re sorry to hear about the confusion regarding the 35€ senior driver surcharge. This is not a standard policy of ours, and we would like to investigate this further to clarify the situation. Could you please provide us with a screenshot or more details about where you saw this charge applied? We would be happy to review it and make sure everything is correct.
 
Thank you again for your trust, and we look forward to welcoming you back soon!
 

Reseña sobre la empresa Bardón y Rufo 67 S.L. (Malagacar) Hasta cierto momento, mi experiencia con la empresa fue positiva: el proceso de alquiler del coche fue rápido, cómodo y sin complicaciones. El vehículo fue entregado a tiempo y en buen estado. Sin embargo, todo cambió cuando el coche se averió inesperadamente durante mi estancia en Sotogrande. Me puse en contacto con el servicio de atención al cliente, y me prometieron que en el plazo de una hora llegaría un técnico para asistirme. En la práctica, esperé durante cuatro horas bajo el sol, sin agua, sin información ni ningún tipo de ayuda. Finalmente, tuve que resolver la situación por mi cuenta: pedí ayuda a un particular, fui a una gasolinera, compré con mis propios medios cables de arranque, y así logré poner en marcha el vehículo y llegar a la ciudad. El coche de sustitución fue entregado solo al día siguiente, lo que significa que estuve casi un día completo sin transporte, perdiendo un tiempo muy valioso de mis vacaciones cortas. En conclusión, mi opinión sobre la empresa cambió drásticamente: el servicio de asistencia técnica no cumplió con su responsabilidad, y el cliente quedó completamente desatendido en una situación crítica. Quiero advertir a otros usuarios: si alquilan un coche con esta empresa esperando llegar puntualmente al aeropuerto, a una reunión importante o a un evento, piénsenlo dos veces. Con un soporte técnico así, es muy probable que se arruinen todos sus planes, vuelos o compromisos. Lamentablemente, a pesar de un buen comienzo, mi experiencia terminó siendo una gran decepción.

Review of the company Bardón y Rufo 67 S.L. (Malagacar) Up to a certain point, my impression of the company was positive: the car rental process was quick, convenient, and hassle-free. The vehicle was provided on time and in good condition. However, everything changed when the car suddenly broke down during my stay in Sotogrande. I immediately contacted the company’s support service, and they promised that a technician would arrive within an hour to provide the necessary assistance. In reality, I waited for four hours under the scorching sun, without water, without any information, and without any help. In the end, I had to solve the problem myself: I turned to a private individual, went to a gas station, bought jumper cables with my own money, and only then was I able to somehow start the car and drive to the city. The car replacement was done only the next day, meaning that I was left without transportation for nearly 24 hours, wasting precious time from my short vacation. Thus, my opinion of the company changed drastically: their technical support completely failed in their responsibilities, and the customer was left to fend for himself in a critical situation. I want to warn other renters: if you’re renting a car from this company hoping to make it to the airport, a business meeting, or an important event on time — think twice. With such support, your plans, flights, and appointments can easily fall apart. Unfortunately, despite a good start, my experience ended in deep disappointment. I received no compensation — neither financial nor moral — even though I was practically without a car for an entire day.

I have used Malagacar several times and always had a really good experience. The last time we hired a car from them, we got a brand new Volvo, which was obviously clean. The previous time we hired, 2 weeks before, we had a corolla which was equally clean. The collection process literally took 2 mins with the details pre-registered.and the friendly assistant, Patricia, was very professional and helpful. The car return was equally expedient. The rental a couple of weeks earlier coincided with the national power cut, which meant we were unable to refuel because the fuel pumps at the petrol stations were out. When we got back to the car hire depot, they immediately waived the excess refueling charge, which was welcomed at the end of our stressful drive. I have several more hires booked with Malagacar for this year, and I would recommend them to my family and friends.

I have used Malagacar several times and always had a really good experience. The last time we hired a car from them, we got a brand new Volvo, which was obviously clean. The previous time we hired, 2 weeks before, we had a Corolla which was equally clean. The collection process literally took 2 mins with the details pre-registered.and the friendly assistant, Patricia, was very professional and helpful. The car return was equally expedient. The rental a couple of weeks earlier coincided with the national power cut, which meant we were unable to refuel because the fuel pumps at the petrol stations were out. When we got back to the car hire depot, they immediately waived the excess refueling charge, which was welcomed at the end of our stressful drive. I have several more hires booked with Malagacar for this year, and I would recommend them to my family and friends.