MalagaCar.com reviews - Page 92

I have had the worst experience imaginable today at Malagacar. I was issued with a Renault megane, after driving the vehicle for less than 10 minutes the gearbox became inoperable, we were stranded very dangerously in the middle lane of the motorway with 2 small children in the back. I called the office and was apologised to and assured I would be picked up by a taxi and given an upgrade by way of an apology. After over an hour sitting at the side of the motorway we were picked up and returned t the office. The lady behind the counter then proceeded to tell me that the situation was my fault and I would be charged for the repairs, and that I could neither have an upgrade or the automatic I originally booked, I was given another dirty car of the same standard by the same lady who parked it in front of me and walked away without a word. Myself and my family have used malagacar for many years and have never before received such terrible customer service. I now have a completely ruined holiday waiting to find out just how much your company intends to steal from my credit card to repair the car. I opted for your full cover package for peace of mind and that has certainly backfired. I intend to take to social media to make sure as many people as possible hear about the terrible customer service and crooked, dangerous practices your company seems to have recently adopted. I welcome your response.

Reply by Malagacar.com

Dear customer,
 
Let me tell you that you are evaluating something before it happens. If we want to steal (according to your words), we would have done it already. it is not the first time you rent a car in our company and we know that you have never broken a clutch before. If we are sure the clutch has been broken by you, before we give you a new car, you pay for the old car clutch.
 
Do you really think that we have given you bad service? Please think twice about how quickly we have helped you.
By the way, we have given you what you have booked.

Regards,
J. Alberto Anglada

I have used your company many times and am generally happy with your service. But I have sometimes been annoyed at the lack of an organised queue system in your office - people come in, edge past people already inside and try to get served first, very annoying! Please consider a tape barrier to create only ONE queue, this would be far better.

From booking the 9 seater, sending a query, having a quick reply, being picked up at the airport with no problem and excellent service in the office we cannot fault the service or the vehicle. Drop off was also very smooth. Thank you Malagacar.

Thanks for an uppgrade that I was not ready for. I orderded a Renault and recieved a nearly new,BMW 3’6D. FANTASTIC car. Cannot explain how satisfied i was. I will recomend Malaga Car.com to all my Friends.

Have used many times, they never disappoint. Excellent.

Have send a question re hiring a car for longer period but no answer. Do I have to book 3 different cars to cover my stay in 9 weeks, have foud it is much cheaper than hire for a longer period, why? BR Jan

Reply by Malagacar.com

Dear customer,
Thanks for contacting us. The prices are calculated by the system and these can be different depends on availability, season and rental period. Please let me know the period when a car is needed and the kind of car you like and I will give you a quote.

Regards
J. Alberto Anglada

We came several times to your office and never had problems and no waiting. May 2018, we came back and there was a very long wait. When it was our term, we did'nt found our booking number, despite it was in my phone...we know the reservation was made! We found our future reservations for July and August. We expected some understanding from the counter attendant. He said that we have no reservation, he made no effort to search. If he had looked with the name...he would have found it! But he was arrogant and he had no time to spill with us. He asked someone else.We waited another long moment and finally the responsable said he tried to get a car for us. We were taken care of by a lady...she helped us a lot. She made a new reservation...but at the end she found that we actually had a reservation! What a loss of time! If the first person had bothered to help us we would not have contacted you.I am extremely disappointed with your service! And what is that new VIP policy that passes in front of everyone? We waited one hour...before arriving at a counter! After a long trip this is unacceptable!

Reply by Malagacar.com

Dear customer,
 
Thanks a lot for your comment. Not always the customers comes with booking numbers known but We can find the bookings looking by nave. The search is done in less than 15 seconds, with just typing part of your name or surnames and this is what Amina did. About the another employee, I will talk with him but I am sure that it was not the intention of our employee to be arrogant. He is an employee who is working in the company for a long time (more than 2 years) and we know him well. He has been in another department (check in) and has just been moved up to the customer service desk (5 days prior your arrival day).

Regards,
J. Alberto Anglada

i am very happy with the service. the cars and the staff. thank you very much
see you soo

Well located near the airport. As it is not a broker, we received excellent personalized service both on arrival and when returning the car. The first car we had had a small glitch and we were rented another car without any difficulty and apologizing for any inconvenience it may have caused us. I recommend this company without hesitation.

Having used you several times before, I have always found the Service to be 5 star, however, this last time (April 25~10May) I have just one observation which has made me only give 4 stars this time. I paid by a MasterCard credit card and was surprised to find p, on my return home, that you had converted the rate to GBP and used a different exchange rate than had you debited me in Euros is MasterCard. My Credit card company told me that all they received was a sterling amount for me to pay with no reference to Euros. You did not ask me whether I wanted to pay in pounds or Euros and the rate you used was not advantageous to me, only to you. I emailed you to ask why, but have not received a reply.

Reply by Malagacar.com
Dear customer,
Thanks for contacting us. Usually the staff asks to the customer before make the charge. Anyway I have just left a note that you like to pay always in Euros.
Regards,
J. Alberto Anglada