MalagaCar.com reviews - Page 92

Having used Malagcar several times a year for the past 10 years I can vouch that the service and vehicles have been of a good standard, having just returned the Range Rover early this morning I realised I had left my expensive Panama Hat in the back of the car so when I got home later today I emailed them to ask if they could keep it safe until my next visit only to be informed that they cannot find it but will email if they do! I know it was a big ask but I do feel let down by their lack customer care - the hat is definitely there but basically they are not interested.

This is a top player in rent a car good service and new clean cars never problems ,good price and top service ,recommended to every buddy ,whe come back in 2018

Having used Malagacar for the past 10 years I had no problem booking a car for my recent holiday. Service on pick-up was as usual efficient, however I was appalled to be given a Megane which on inspection I discovered almost a third of both front tyres were almost devoid of tread, an absolute danger on wet roads or rough village roads. The replacement was beset with warning lights coming on which I was told were of no consequence and didn't effect the car running. Altogether the experience left a bad taste and spoiled a little of the holiday.

Reply by Malagacar.com
Dear Mr Geoghegan,
 
Thanks for contacting us. The customer service and cars conditions is really important for us so I will investigate why the cars were not in good conditions this time. Please accept our apologies.
Regards,
 J. Alberto Anglada

Arriving Malaga tomorrow and I have booked with Malagacar.com once again !! Always reliable and friendly with best value and clean modern cars. Dave Thomso

WE HAVE BEEN USEING MALAGACAR FOR ABOUT THE PAST 2 YEARS WE COME TO COSTA DEL SOL AROUND 6 TIMES A YEAR AND WE HAVE NEVER BEEN DISSAPOINTED IN THE SERVICE I WOULD HIGHLY RECOMMEND THIS COMPANY.

Very disappointed as i was mis-sold a GPS when the car had inbuilt system. Upon returning the car I was given an apology and assured I would receive a full refund for the incorrect charges. I never received it and when i contacted Malagacar.com their response was that I was not entitled to a refund despite being assured by them that I was. This is absolutely dishonest and unprofessional. I am taking the matter to legal representatives as i feel i have been scammed. Considering they deem themselves as reputable this is not what you would expect from a reputable company. I would recommend anyone not to use this company if you dont want to be ripped off.

Reply by Malagacar.com
Dear customer,
 You know you are not right. You booked a car without GPS and when you arrived to the office, you liked to add a GPS., We have cars without and with GPS and the cars with GPS are rented if a GPS is requested by the customer. Then you paid for a requested GPS.
Regards
J. Alberto Anglada

This is the third time we have rented an excellent almost brand new car here to our complete satisfaction, therefore we recommend this rental company to everyone, they have good cars and are very reliable with no fuss about buying insurance, you indicate what you want yourself, in short a reliable car rental company has a very good price-quality ratio compared to others and with a huge service package in positive form, for 2018 we will rent our car again for five weeks at this company, our advice is to take advantage of this, regards AJ

Quick and efficient at pick up, but most importantly you know that there are no hidden extras to pay for. I used this company because of the positive reviews and was vey glad that I did. Will use again!

I can't say that my experience with Malagacar was the most conclusive... I had reserved a Clio or similar city car with GPS, an excerpt of which is below: Reserved vehicle group: C2 - Renault Clio 5 doors with GPS - or similar. However, imagine my surprise when I found that there was no GPS on the vehicle, in this case an old Megane... Returning to the reception I managed to understand that it was necessary to pay 60€ to have a GPS. The language barrier being an obstacle (no one speaks French) I preferred to let it go. But I still think there is false advertising! Another remark: I rent a car every year for my trips and this is the first time I have had a car with such stained seats. And no remarks in the document attesting to the condition of the car... In short, for me it's Low cost, if you're not too picky it can suit you!

Reply by Malagacar

Dear customer,
You are right and the car you ordered is a small car with GPS. We feel the mistake that the staff made and we also think that you are not satisfied with the car we gave you.
The opinions of our customers are very important to us.
Regards,
 J. Alberto Anglada

Aside from a long wait at pickup time (several flights arrived at the same time) very happy with the service. What was slightly disconcerting, having dealt with other hire companies, is that clearly malagacar are not really very interested in minor dings and scratches. Our car had a couple of very minor marks and we noted them down but the rep wasn't really interested. On return, the rep barely glanced at the car. This is great and sensible, but it would be helpful if they made a rule in their terms like "Small marks less than a 5c piece will not be charged unless there are excessive." - lots of people were fretting over inspecting the cars and baffled that it didn't happen. Drop off was instant, and the transfer was quick with no hanging around to fill up the minibus. We received a minor upgrade from the agreed car. Managed to turn the Spanish dashboard into English and also had to reset a tyre pressure warning light - but I like a challenge (and Renault really don't know how to make cars so it really was a challenge)! How car hire firms should be.