As a VIP regular user of Malagacar.com I was disappointed to be given a car with part of the front wing hanging off! It was exchanged when I complained but this would never have happened in the past.
I am also not happy having to pay for half a tank of fuel when I only go to Mijas, so half of the diesel was still in the tank when I returned.
Surely VIP regular customers should be able to have a full tank and return with a full tank. So, although I will stay loyal to Malagacar.com, on this occasion the rating is only 3 stars.
Response of Malagacar.com
Thanks for your email. The reason why we have the half-empty fuel policy is because we understand it is not easy to spend a full tank of fuel. Anyway I can see you returned your car nearly empty. As a loyal customer, for your next rentals in case the car is returned with the same level of fuel we can refund you the money paid in advanced for it.
J. Alberto Anglada
De: Stan Blacktop
I had a rental car for 3 weeks and I was pleased with the price, vehicle and staff as well as the booking process of the company malagacar.com. I would love to book here again. Honest and fair company. *****
De: Heinz Thiel
We had a car for 3 weeks from Malagacar.com. After two weeks the air conditioning stopped working in the Nissan Juke. We called the office. Unfortunately there was no other option but to approach the office at the airport (75 km single trip). It was not quite optimal.
What was really good, without arguments and in no time they gave us another car, a Qashquai, without additional costs etc. We appreciated this a lot.
The cars are new, value for money very good, the service is friendly and good.
We will be back!
De: Zufriedener Kunde
We have been using malagacar.com for years now and have always been very happy with service,car provided and airport transfer service.
De: Christopher Bell
Dear staff of Malagacar.com,
I want to thank you for your excellent service yesterday - fast and friendly, even the house was full and everybody (including me) was in hurry. You are absolutely the best car rental among the many I´ve experienced in the Malaga airport.
My best wishes,
Dr. Annika Forsander
De: Annika Forsander
We have been hiring a car from Malagacar.com during 2 weeks.
Excellent service, excellent price, we´ll definitely come again.
De: Andreas B.
I have been using Malagacar.com for many years sometimes as much as 4 times a year. During this period I have found them extremely helpful and co-operative. I have never experienced any problems with their service or their cars. Their prices are always competitive, I know because I check. I have never experienced any delays. I will always go back to them.
De: Jorge Iribar
We have rented here for the first time our car and we are delighted. Fast and friendly service, good cars. Even the child seat was the first in all our holiday which was not a "seat in pieces" and was even installed for us! Thumbs up! When we come back to Malaga, we will rent our car here again!
De: Daniela Z.
Another year and our holiday in southern Spain is here. Used many car hire firms in the past 15 years but none have been as good as Malagacar.com. Cars are new, clean and reliable and they don't rip you off. We have been upgraded on several occasions at no extra cost, the staff being courteous and polite. On our recommendation our son and daughter have also used Malagacar.com and have also been very satisfied. First choice, first class.
De: John Arkell
We had a fantastic experience with Malagacar.com and have recommended it so strongly our friends who use goldcar have asked for your details so they can use You as your service was EXCELLENT. You don't often get great value for money.
De: Richard Vineall