MalagaCar.com reviews - Page 10

It was a very good experience, except for the fact that the price varies depending on whether you are under 25 or 24. I feel this shouldn't just be buried in the terms and conditions; instead, the website should automatically update the price the moment you enter your age to avoid confusion. I was supposed to pay €194 but ended up paying around €45 extra due to the age surcharge. Otherwise, everything was perfect.

We rented a car for a week. The booking process and so on went fine. Pick-up isn't right at the airport; they have a shuttle bus to their depot—about 10 minutes away. I’m not comfortable not knowing which company insures the vehicle; it isn't stated anywhere, certainly not in the contract. The roadside assistance number is the same one used for bookings and general inquiries, so I’m not sure how reliable it would be if you actually needed a tow truck, for example. I did call once about a minor issue and managed to get through. The pick-up was very quick, and they let us know the fuel level. The return process was also very fast—almost *too* fast—and you leave without really knowing where to park or who to hand the key to. The WhatsApp service was efficient, so it’s clear that—along with the self-service pick-up—everything is going digital. Aside from the price, I’m not sure I’d recommend it.

We have used Malagacar for over twenty years, always great friendly, efficient service . We hire cars from them three or four times a year, and have always been very happy. Looking forward to returning in a few weeks time, They are the best

Reply from Malagacar.com

Dear Mr Durham,
Thank you very much for your wonderful message and for trusting MalagaCar.com for more than twenty years.
It means a great deal to us that, after renting with us three or four times a year for so long, you continue to value the friendly and efficient service provided by our team. Loyalty like yours is the greatest compliment we could receive.
We look forward to welcoming you back in a few weeks and making your next rental another excellent experience.
 
Regards 
Customer service department

Another seemless experience & the discount is rising ♥️. Gracias malagacar

Reply from Malagacar

Dear Mr Campbell,
Thank you very much for your kind words and for continuing to choose MalagaCar.com. 
We are delighted to hear that everything went smoothly once again — and yes, the loyalty discount keeps getting better!  
We truly appreciate your continued trust and look forward to welcoming you back on your next visit.
 
Regards 
Customer service department

As a loyal customer who has been renting from Malagacar for over 10 years, I am writing this review with a deep sense of disappointment. The reason I kept coming back for a decade was simple: excellent service, personal attention, and competitive prices.Unfortunately, due to the recent push for automation, absolutely nothing is left of that. It has become a complete disaster.I understand perfectly well that processes need to change due to current market conditions. However, if you switch to a digital system, it actually needs to work. The current system fails on all fronts. Where I used to be in and out with my car within 5 minutes under the manual service, I am now left waiting unnecessarily long in confusing, slow processes.The personal touch is completely gone. You no longer feel like a valued customer, but rather like a number in a glitching machine.Malagacar, you have lost what made you great. If this is the future of your service, you are forcing me and many other loyal customers to switch to the competition after all these years. Fix this.

Reply from Malagacar.com

Dear Mr Diaz Lopez,
 Thank you for taking the time to share your experience and, above all, for choosing MalagaCar.com for more than ten years.
 We are sorry that your latest collection did not meet the standard you have come to expect from us. However, we do not believe it is accurate to describe the current service as a complete disaster or to suggest that we have replaced our traditional service with a fully digital system.
 
Our usual assisted collection process remains fully available at all times. The new self-service option has been introduced as an additional service to make collections faster, not to replace our staff or the personal attention we have always provided. MalagaCar.com has always invested in technology and modern processes, while maintaining direct customer service.
 
During your visit, the card payment terminals experienced a temporary technical failure. Unfortunately, this was external to our own system, although we fully understand that it affected your experience and caused inconvenience.
 
Despite the self-service system not yet being fully operational, the changes already introduced have reduced average waiting times by approximately 35%. We are continuing to test and improve the process so that it becomes even faster, clearer and more reliable.
 
Your comments are especially valuable given your long history with us, and we regret that this particular experience left you disappointed. We hope that your next visit will once again reflect the efficient and personal service you have received from MalagaCar.com over the past decade.
 
Regards 
Customer service department

A fantastic experience with Malagacar. We were travelling with two small children. Communication beforehand was excellent, so we could arrive with peace of mind, knowing everything would go smoothly. We received a WhatsApp message the day before to confirm the booking. The instructions for the shuttle were great, and a friendly staff member was right there to meet us. The shuttle ride was very quick (approx. 2 minutes). The service on-site was wonderful—super friendly and efficient; the staff member entered everything into the computer, spoke German, and was understanding about the children. The vehicle was perfectly fine (the floor mats were a bit dirty, but otherwise it was in top condition). Returning the car was also very fast: we parked and unloaded, a staff member quickly checked the fuel level and noted the mileage, and that was it. Because we booked the full-service package, everything was truly included—no upselling or anything like that. It was a really great experience, and I’m already looking forward to my next trip.

Reply from Malagacar.com
Dear Sandra,
Thank you very much for your detailed and wonderful review!
We are delighted to hear that you felt well looked after even before your arrival and that the communication, shuttle service, and on-site processing all went smoothly. It is especially nice to hear that our team was attentive to your situation with your two small children and was able to assist you quickly and kindly.
We have also taken note of your comment regarding the floor mats, as even small details are part of providing a truly excellent service.
Thank you for your trust in us. We look forward to welcoming you and your family back to MalagaCar.com on your next trip!
Best regards,
The MalagaCar.com Team

Perfect service. We were very satisfied both when picking up and returning the car. Picked up from the airport by minibus and taken to the car rental office. Fast. Absolutely hassle-free. We received the car clean. I definitely recommend it.

Perfektní služba. Byli jsme velmi spokojení jak při vyzvednutí, tak při vrácení vozu. Z letiště vyzvednutí minibusem a odvoz k autopůjčovně. Rychlé. Naprosto bezproblémové. Auto jsme dostali uklizené. Rozhodně doporučuji.

Reply from Malagacar.com
Dear Gabriela,
Thank you for your great review and recommendation!
We are very pleased that you were satisfied with both the pick-up and return of the car and that the minibus transfer and the entire process went quickly and smoothly.
We are also pleased that you received the car clean and ready to drive. We look forward to welcoming you again on your next visit to Malaga.

Best regards
Customer service department

I had a fantastic experience renting the car. Everything was very simple, and the car I was given ran perfectly. I would rent from them again without hesitation next time.

Disappointed with the poor service on this occasion, having been using malagacar.com for over 10 years. Despite having completed my details online twice, which supposedly was to speed up the collection process, I had to stand in a queue for 40 minutes and wait to get processed. There was a bank of machines which looked like they were for checking in but when I asked staff told me they didn’t work well. The inside of the car was dirty, the middle seat belt was broken, but the issue was resolved while we waited. Really loud noise off the car like it needed a new exhaust, just a poor standard which is not what we have been used to and why we had been using Malagacar.com every year.

Reply from Malagacar.com

Dear Mr O’Brien,
Thank you for sharing your feedback and, above all, for choosing MalagaCar.com for more than ten years. 
We are sorry that your latest rental did not meet the standard you have come to expect from us. We understand that waiting around 40 minutes after completing your details online was frustrating. The self-service machines you saw form part of a new system that is still in its testing phase, which is why they were not fully available during your visit.
We also apologise for the condition of the vehicle’s interior and for the issue with the middle seat belt. Both matters should have been detected before the vehicle was delivered, although we are pleased that the seat belt issue was resolved before your departure.
Regarding the engine noise, the SEAT Ibiza provided was fitted with the 80 HP engine, which has a noticeably louder and more characteristic sound, particularly under acceleration. This is normal for this version and was not caused by a fault with the exhaust system.
Your comments regarding the cleaning and vehicle checks have been passed to the relevant departments. After more than ten years of loyalty, we fully understand your disappointment and hope that your next rental will once again reflect the service you have come to expect from MalagaCar.com.
 
Kind regards,
Customer service department

Honestly, I can only praise how well everything works—from the friendly welcome to the pickup and drop-off. It came highly recommended, and the experience far exceeded my expectations. This company and its team are truly worth it; I recommend them 100%. They are professional and reliable, and the process from the airport to their facility was seamless. Many thanks.